Enterprise Rent-A-Car

This review is for the Enterprise rent a car located on the corner of Hillsborough AVE. & Town &Country Blvd. in Tampa Florida. On 10÷9÷15 I made an online reservation. 30 minutes later I called to be picked up. I was told that they did not have any cars available, that they were completely sold out. I explained to the agent on the phone that I had made a reservation 30 minutes earlier. He stated that he did not know how because they had sent all their cars to SC to help with the flooding (go figure that one out).
I called the toll free number and after explaining the situation they escalated my call to the complaint dept. After taking my complaint and several «sorry» I was told that they will have the «District manager» call me in less than an hour, that he will make arrangement for me to have a car. That was this morning at 11:30 am. As of now 10:56pm am still waiting for the phone call. What was the point of making a reservation? Way to go Enterprise. I will never rent from you again, even if I have to pay a higher rate. I am just one person and you may think that it will have no effect your business. Do not be misled, it always starts with one. I don’t know how many more I just joined, but I know we are growing. I will post this in as many places I can.

I had such a great experience at this location.
My company uses enterprise exclusively for our rental car needs, and throughout the years, I’ve become accustomed to them. Some locations are great, others not so much.
Miguel, the branch manager, was wonderful. He picked me up at the body shop within the time frame he provided. He was courteous and easy to talk to during our ride back to his office.
He quickly put me in a brand new, fully loaded Acadia-​nice-​and had me on my merry way in no time.
If I need a rental car in the future, I’ll be sure to hit Miguel up.