Gerber Collision & Glass

Beware, can’t believe USAA recommends this establishment … Will not let them fix my bike — the quality of work when they repaired my vehicle was not there. Save yourself the trouble & seek a better repair facility.

Just as prior review, if I could give negative stars, I would. There isn’t enough time in the day to write the review I’d like to. After fixing my car, it started falling apart. Literaly. The liners underneath felt down while I was driving g on Palma ceias bumpy brick road. Went back. They took liner rest of way off and put in trunk. The right front fender was falling off. They popped it back in. Told me they’d fix it right when I had more time. Then left side of bumper popped out, ready to fall. Then they said, after 3 visits, it was my fault. I told them screws were missing. Mgr said his people would never leave screws off. Yet there was a zip tie with too much play to hold on bumper, on left. The screw on right is halfway out of place, ready to come out, on right. I took oictures. The remaining screws are falling out. No scratches to indicate I had hit something, coincidentally causing only bumper and liner to fall apart. And separate incidences. Damage to right, then on another occasion, did same exact thing to left. The Mgr said he’s not talking to me about it anymore.

If I could leave less than 1 star… I would. This place gave me a quote that was twice as much as Carsmedics and Masters collision. And then I got attitude when I asked why their quote was so much more. Very happy with the service I received from Carsmedics.

Go anywhere else if you’ve had an auto collision.
We went to Gerber Collision on Adamo Dr. and they said practically nothing was wrong with our vehicle. And, we pointed out the damaged areas to the Gerber employee.
When we got another inspection from another auto shop, they found several things wrong with the area hit in the crash and these auto damages cost 4-​figures.
The Gerber employees are polite. But, if you want a good inspection of collision damages, you may want to go elsewhere.

I was surprised by the other reviews I just read. I went to Gerber after not getting a return call by another body shop, and they were recommended by my Insurance company. They did a wonderful job on our car… looks brand new and they completed the work sooner than I anticipated. The staff were very polite and understanding with my needs and keep me updated frequently on the status of my car.

I have had my car back twice to fix the problems they created when «fixing» the damage from my rear end after being hit. The last time I went in to ask about the pitting in my fender I was told «the insurance company only pays us to fix the area of impact and not the whole panel». Needless to say the paint lines are terrible and I am very unhappy. Everyone is super friendly but they lack qualified technicians. If you have a newer car stay away.

For the new update. Insurance company wasn’t happy with this place so they told my father take it to another body shop to get the car fix so he did. The new body shop foreman and insurance guy found that the items on the car that was fixed by Gerber was half fixed and not safe.
The new body shop has found more problems on the back bumper, frame underneath is cracked but fixable and some other issues underneath.
When the car was supposedly fixed 3 different times at Gerber this location seems like they rush the car to have it fixed but nothing was properly fixed.
Am glad that the insurance company found a excellent body who is actually fixing the problems in the first place.