Optical Outlets

I went in there to order some glasses. I already had my prescription so I only had to choose the frames. But there were a lot of people waiting to see the dr. And it seems like they have been waiting awhile. The lady that attended to me was friendly and warm. She didn’t rush me even I was taking a while to pick something. She came up and help me and give me her opinion. It was a busy day, she was a little overwhelmed trying to see to all the customers, but was courteous and patient with me.

Going to this place was the worst mistake I’ve made in my life and the biggest waste of my time I have ever committed. I have a 15 yr old grandson that lives with me and this is a provider for healthy kids and other government contracts I’m sure .
I took a vacation day from work and pulled him out of school because he desperately needs new glasses. I made the appointment for 940 am thinking he would only miss a couple of classes I left my house at 830 giving me plenty time to arrive the clerk or whatever her title is gave me bad directions telling me they were by target they were across the street I called them again for directions I was across the street and it was 4 minutes before the appointment. I arrive they give me paper work to fill out. and I’m still sitting there till 1130 my grandson was getting upset about the classes he was missing so asked them when would he be seen .? SHE proceeded to say in front of a full waiting lobby «oh well, you were 5 minutes late your now considered a walk in the doctor won’t see him till her lunch hour she attempted to humuliate me in front of the crowd when my being late was her fault in the first place she didn’t have the decency to tell me that my lowly status had changed from an appointment to a WALK in. just allowing me to sit there as if she had the secret of punishing me for my tardiness. At one point they took my grandson into what looked like a break room to do some kind of test and they became irritated with him when he couldn’t open his eyes wide enough for their machine to get a reading because of his long eyelashes a physical impairment. he has no control over. in my opinion it also seemed a little odd that people of other colors were made to wait longer then others just an observation I made. I wouldn’t take my dog there much less my kid. In my opinion they deserve to lose there government contract where they are over charging the taxpayers knowing that there are few other options for providers that take the insurance programs .I don’t see how they sleep at night with they way they treat people.

My wife has been a customer of this business location for a while and I decided to make an eye appointment for myself. I had a 10am, Saturday morning appointment scheduled. The front desk clerk is soft spoken (not a issue), but when I was taken to get my eye pressure measured I smelled and noticed a bowl of half eaten cereal. For those that don’t know what a half eaten bowl of cereal smells like, take a cup and put cereal in it and let it sit out room temperature for 30 — 40 minutes. The smell is noticeable and unprofessional for a business. The only reason I noticed it was because the bowl was right beside the eye tool about to be used for my eyes. I asked if I could have the doctor look at my eyes instead of being «seen» in what appeared to be a break room. After the doctor was informed and I was taken to the actual doctors room, I was informed that the break room was the only room the place the piece of equipment could work. My issue wasn’t the break room (I understand employees have to eat), my issue was with the stench of the half eaten bowl of cereal on the table in the room where I was being seen. Other than that little run in, the business was great. I finished up and ordered my insured amount of contact lens, which came in pretty quickly. My only suggestion to the business is to find a more suitable location for the piece of equipment instead of the break room.

Don’t ever go there staff is awful not worth it. If you arrive as walk in you will wait all day to be seen.

I went a week ago for an eye exam. The staff and the optometrist were all very professional. When it came time to choose lenses and frames, the staff allowed me to choose what I wanted. The staff did not try to talk me into upgrading which I truly appreciate. It was a great experience and I will continue to deal with this location.

We happened upon Optical Outlets through our vision insurance and I’m so glad we did! I absolutely love the eye doctor here! She’s great with young kids, and explains things so well! She’s caring, cautious, and patient. I brought in my son for an exam, and I was impressed by her that I made appts. the following week for my other two children and I’m so glad I did. She discovered something potentially alarming in my 8yo and after some extensive testing it turned out to be something she was born with, but other eye doctors missed it!
I highly recommend Dr. Stacey Goldstein!