Optical Outlets

I went here about 4 – 5 months ago for an eye exam… I really liked the people and the doctor that saw me then, but it seems like since then this office has become exponentially more difficult to work with. I call in to order my contacts, and the past two times has taken me well over 20 minutes to order the contacts. One time when I called, I think the girl working at the counter either forgot to put me on hold or didn’t care enough to mute our phone call so I heard her entire conversation about «how she just wanted to go home»…talk about great customer service. I just called again today, and apparently no one was there that knew how to order the contacts through my insurance, so I’d have to have someone call me back. I actually submitted a comment on Optical Outlet’s website around this, and no one ever got back to me. I will be taking my business elsewhere.

The staff is not helpful, nor friendly. In every dealing I’ve had with them there has been an issue. When I initially ordered contacts from their office, I received a call to say the contacts were ready for pickup and drove 15min to pick them up. When I arrived I had to wait for ~30min before someone even attempted to grab my contacts and then to be informed that the contacts had not yet arrived.
While I was waiting, the girl seated next to me informed me that they had ordered her the wrong frames for her glasses the previous time and she was there to finally pick them up. Guess what? They called her name and they had the wrong frames for her a 2^nd time!
I have been going here for 2 years now, and regretted it since day one. The appointments they schedule are always severely delayed and the front area personnel is not helpful. I will be changing eye doctors this year, not dealing with this zoo anymore.

Great price. Dr. Sudbury was very complete and helpful. Mille and Danielle were very helpful. This was the most extensive and accurate eye exam I have had, since wearing glasses the past 33 years. Can not say enough good things about the Optometrist; he was an older man with a very good bedside manner and extremely knowledgeable. The place is not beautiful or special. They do have special pricing, just ask about ordering 2 pairs. Now I wont have to worry about breaking or loosing a pair, now that I have 2.
I read some of the reviews and think some people expect special treatment, I just wanted glasses I could see well out of, at a good price. My last visit to another optometrist was courteous, in a beautiful designer and pretty designed space; but they got my Rx wrong, left off the transitional and color darkening extras I paid for. They had to reorder another pair. That took a total of 2 weeks and I still couldn’t see very well. That was only a few months before this exam. Certainly glad I came here to get another eye exam and paid 60% less. great job!

I absolutely loved my experience this past March.
I called their call center to make an appointment and got in the next day. There were definitely more bodies than employees in there but, none the less, I was greeted cheerfully and promptly, was handed new patient paper work which I breezed right through, and then almost immediately the eye Dr. came right out and greeted me. I LOVED HER!!! I wish I had a card or name but, I don’t. She’s petite, bubbly, patient, smart, younger…
I’m 30 and I’ve been wearing glasses for 25 years, contacts for 19 years, and the whole annual process just sucks in my opinion but, from beginning to end at this optical outlets location on Kennedy was a great experience.
Miraculously they had a trial pair of my contacts which are not commonly held in stock and then sales person was quick and spot on after my exam. I’m extremely grateful for her input!

Horrible customer service! I went there to get my eyes checked for contacts and glasses. Optometrist was very nice and thorough which is the only thing I liked about this place. The associates working there were so rude. Before I left my first visit, I ordered two boxes of contacts and was told it would be two weeks until I could come pick them up. Second and last visit– I walked in and waited 10 minutes for someone just to acknowledge me. When I finally did, I asked to pick up my contact lenses and the rude associate told me they were already picked up. I asked who did and what time someone picked them up because that was definitely not me and I was not aware of it. He couldn’t give me details and said they were picked up and that he couldn’t help me anymore. I was so frustrated that I asked for the manager. Manager barely said anything to me and found my contacts in another room. No apology was given by either one of them. What a waste! Never going there again!

Came in for appointment. No one available to check us in. People came in after me and were seen before me. Other people were told to leave their paperwork on counter in plain view for everyone to see. Social security number is plain as day on the paperwork. If you are a thief well its easy to steal social security numbers here. Shameful! I will never come here again.

I requested an appointment online through their website, and received a call shortly after confirming my insurance details and appointment time.
The doctor was excellent to me, explaining my vision issues simply and even proving it to me («see how much easier it is to read the print using this focus vs. that focus?»). This was my first eye exam, though I knew my vision wasn’t perfect. I now have my new prescription, and I don’t know how I went so long without it! I see so much clearer now, and things even seem more vibrant (like I see in HD!). My doctor was an older gentleman, with an excellent sense of humor. I watched him interact respectfully with children and adults alike.
The wait was not horrendous, although an additional staff member could have really helped the in/​out flow of the front office. I noticed some people needed a lot of one-​on-​one assistance in choosing frames, etc., whereas others were just picking up a prescription, yet had to wait a good amount of time to do so. I appreciated that the staff was willing to give me some opinion on the frames I was torn between upon me asking for it. The main reason for my reduction of a star is not related to the office staff, but rather the limited selection of frames to choose between. I would like to continue utilizing this Optical Outlets, but may choose to purchase frames elsewhere and only return for them to apply my prescription. Prices are not obvious, so you’ll have to ask about each pair if you are trying to budget. This is certainly not the most cost-​efficient location to purchase frames.

Plato once said that «No human thing is of serious importance.» He probably died with ²⁰⁄₂₀ vision. Age bugs me some times. Not often, though. I like wearing my own skin. So the other night as I watched a foreign film I realized I was seeing the letters double. After hyper-​ventilating and panicking, I decided to call for an appointment at Eye Doctor’s Optical Outlets. I made an appointment for me and mine.
The place is nothing to rave about. Unpretty. Plain. As grits cooked with only water. Good thing I was only going for the eye exams and never considered buying the glasses there. Very outdated models and designers. Not only that… I might have walked in a bit blind, but the main reception lady made me wish I was fully blind and definitely deaf. The person who hired her must have been drunk that day. Perhaps she was having a bad day, we all do, her day must have begun with a death in the family, a house burned down, a car stolen and, maybe an escaped pet. She could not care less about any of the people seating in the waiting room.
The concept of open floor and desks separated by nothing did not help. The phone rang and you could see how one secretary expected the other to answer and rolling of eyes happened. I wanted to grab the phone and warn the person to go elsewhere… Or even risk blindness.
There was an issue with one of my insurances… she should have called before I arrived. She never did until I arrived only to tell me that only one of us could get the exam because there was some issue. She handed me the claim and told me to solve it. Fine. I did. The insurance company asked me why she had not called to see what the problem was because it was just a matter of lifting an appointment I had made and then cancelled. That simple. Of course, by then, I did not want to re-​schedule anything there EVER AGAIN. As I waited I witnessed how she treated an old lady… speaking to her as if that woman was six years old and had misbehaved. I hate it when I am ashamed for others.
I did have my exam performed by a wonderfully friendly and sweet doctor. I told her how I felt… and why… she sighed. Petite and lovely. She had decided to work elsewhere. I jumped out of my fancy optometrist chair and just hugged her.

Terrible! Only reason I went was because my other eye doctor stopped taking my insurance. So I looked up some places in my book for placsd that take my insurance and this was the only place with a quick appointment and I was in extreme need since I had no more contacts.
Very awesome doctor. Worst receptionists ever. Walked in and stood at the front desk for a few minutes to the point I had to ask around to see if the I was at the correct desk. Afterward I had to wait to pay because the cashier was on a personal call and trust me, it was not an emergency. She was giggling just like other receptionists.

Terrible customer service and their contact lenses are extremely overpriced. Because of this I started ordering from 1−800contacts. I’ve been their patient for over a year and they rudely refused to help me out with an extra pair of contacts to get me through the weekend until my new lenses came in. I nicely asked please please help me out and offered to pay for them but once the front desk guy heard I ordered from 1 – 800 contacts I got immediate attitude. A polite I’m sorry, but it’s against out policy would have been nice but no, he was extremely rude. The eye dr himself is nice but regardless I will not be returning to this business.

I found this place using my insurance’s website to be sure my exam would be covered. I waited on the phone for about 30 mins for the woman scheduling my appointment to «verify» my insurance and when I got to the appointment the girl at the desk was very nice, but she told me «a third party verifies insurance, and just got the email at 5:30pm last night, they are looking at it now». So somehow the woman scheduling my appointment took 6 hours to write an email and it took 4 business hours on top of that for someone to look at the email? If you have insurance, you’re probably better off going somewhere with a more efficient system.

Let’s just say I went home not knowing how to put my contacts in because the guy was too busy on the phone when he was suppose to be teaching me. & the other girl was just sitting around when she could have been picking up the phone calls. The doctor was great, but she needs some better customer service assistants. Seriously I would reconsider going else where with your money.

I went in and scheduled an appointment for a contact lens fitting. Customer service people were nice enough when they finally got around to me (it wasn’t busy). I expected a larger variety of glass frames (I’m always looking for cool new specs). The cost of an exam was $ 99/​110, not very competetive.