Silver Bay

Tried renting a home from this company doesn’t matter if your a good renter making $ 100K a year they discriminate based on your credit score. They use a company they weeds out all applicants based on their credit score. So if your divorced with a good positive income, good rental history, and a poor credit score due to life or a divorce don’t apply here!!! They don’t care if your clean, on time with rent, have good references, have a good stable income, or how you will maintain the home, they only rent to a perfect credit score person. No customer service, no care, no persona touch, all machines, robots running & dictating their business. Too bad and so sad, a complete Waste of time don’t bother! Im not buying the home I’m applying to rent and was approved by Invitation homes, RentProgress, and Smith & Associates. Skip this company!

My baby and I will be extremely cold with below freezing temps for 2 days because ur heating contractors cannot come fix or heat for 2 days. Very sad.

Stay away from this company. We have moved out and want to move on with our new lives and are still dealing with issues regarding this company. Consider yourself forewarned.

I applied for a rental home in Tampa FL with Silverbay Management recently. I was denied for the property by Assistant General Manager, Jamie Calzone, but no information was provided to me about the reason for the denial, or anyone else I could speak with about it. (I have a 780 credit score, income of $ 150k+/year, strong rental history, no criminal background, and cash for deposits, etc.) However, the same screening company used by Silverbay also reviewed my information for another property, and I was approved. Same screening company, same criteria, same applicant. Approved by Invitation Homes, denied by Silverbay.
I was able to get contact information for the lead Property Manager in Tampa, Sylvia Perez, and had to leave her a voicemail. By the end of the following day, both Sylvia and Jamie’s voicemail boxes were full and no one EVER returned my calls. The property was leased within hours to someone else and according to other associates with the Silverbay office in Plymouth MN, my application should never have been denied, and more information was supposed to be given to me. I lost the opportunity to rent the property. Silverbay Management was withholding information from me, and it is my opinion that they were offering the property for lease to someone else they personally preferred rather than going through the application process ethically.

Tried to see a few houses from Connor the agent assigned to the Fairfield California area. The first meeting we went to we were met with a young kid that didn’t know anything about the property but claimed he worked for Connor. He couldnt even answer our question on how much the rent was or if it had central air
We had two more showings scheduled for our rare Saturday afternoon off. Connor failed to show up to both of them. He didn’t return our texts or our calls and we waited over an hour for him. It ultimately ruined our one Saturday off to see houses together. This level of unprofessionalism is unacceptable. Don’t waste your time with this company — they apparently have no idea what they are doing.