The UPS Store

Great customer service. The guy at the front desk is so nice and helpful. You can print documents for only 10 cents which was helpful since the Plant City Library is awful and the printer was broke for over a month.

I arrived with one simple task: print a document.
The employee instructed me to use the computer and send it to the printer… after which, nothing happened. Tried another printer, also broken.
I stood for a few minutes while a second employee tried to figure out why the printers weren’t working. They asked if I was in a hurry and I explained that I was because I had to get to the clerk’s office before work. This task shouldn’t have taken more than 30 seconds especially since I was the only customer in the store. Until, that is… a new customer walked in. At that point, both employees started chatting up the customer and left me standing there by the still-​broken printer.
I quietly waited another minute or two, fully conscious that I was now being completely ignored and given subtle hints to leave since they couldn’t help me (and my project would only give them a few bucks anyway so it wasn’t worth their effort). So leave I did, explaining that I would try somewhere else. Employee’s response? No apology, no suggestions, no help. Just «bye.»
UPS store, what crappy customer service. You definitely lost my future business. OK bye!

on 12÷11÷13 I requested my pkg be delivered overnight. I paid $ 33 for an envelope size pkg to be delivered from Tampa, FL to Broadway, NC. This fee was clearly an overnight shipping price. My pkg was not picked up until the next day and was not delivered for 2 additional days! The manager initially tried to blame USPS and would not accept responsibility for his clerk’s error selling me a shipping method that was not guaranteed overnight. For two weeks he gave me the run around telling me he would talk to the owner and see about getting me a refund. I finally demanded a refund, at which point he was extremely rude and refused.
Additionally, the store is crowded and dirty. The clerks and mangers are rude, uniformed and unprofessional. I will never do business with this store again!
I have filed a complaint with UPS Corporate.