Third Generation Plumbing

We had no choice and were given Third Generation by First American Home Warranty Co. After reading the many negative reviews, I foolishly accepted them. Our kitchen drain line needed to be snaked and I asked for that. Their rep said no. The problem was in the wall. We had to pay $ 500 extra for them to access a pipe since FAHW would not cover «access.» So, they chopped out a 1×3 ft. opening in the brick wall. True, there was an uncapped drain builders had left for another sink connection and water was backing up into it and leaking. However, it has been in the wall for 30 yrs with no problems. If the line had been snaked, there would be no problems. After breaking into the wall, capping an unused pipe, and saying the problem was resolved, the tech left. Later water would not go down the drain. I called Third Generation back and next day they sent a licensed plumber who snaked the line and the problem was resolved. How I wish I had simply snaked the line myself after spending that $ 500. Estimates to repair the wall were another $ 450. I am not a happy customer. In fact, I’ll never allow this company to do any work on my house.

I had the same issue as everyone else. We have a new home we have owned for 6 months. We have called these guys out with our Home warranty. Before he did Anything he wanted his $ 100 check. The first time he came, he cut a hole behind our shower wall, told us we had mold and said he would be back on Monday. After waiting All day. I finally called and they told me we never had an appointment. Last week I called them out again as my toilet and tub were backing up. He again had to have his $ 100 first. He looked at the toilet and said. I can’t snake it. I don’t have to tools. Again we paid this guy for Nothing!!! We finally called Roto Rooter and they did the job right and in 20 minutes.

We were assigned Third Generation through our home warranty on a new house for a plumbing issue. The plumber who came out was cordial and polite, though a smoker who smelled strongly of cigarette smoke. He fixed our initial plumbing issues. The work wasn’t pretty and the finished edges were more industrial than residential, but my hose bibs were new and worked without leaking. He gave us a discount on the service for purchasing their maintenance contract. The discount paid for half of the contract and they offered to cover the $ 75 for a home warranty service call to cover the other half if we had a claim within the year — so we bought it.
It was difficult to use the service contract and very difficult to use the $ 75 credit we were given. The office staff is absolutely horrible. I received a call to schedule and while I was opening my calendar she disconnected the call. I called back and the phone went unanswered. I called back and left a message and it wasn’t returned. Two weeks later they finally called me back to schedule an appointment. The plumbing service contract is essentially a free visit by a plumber to tell you what he sees that he can charge you to «fix» on this visit. Again, the quality is more industrial than residential with regard to fit and finish.
This last contracted repair issue had a scheduled follow-​up to install a replacement part in our HVAC. The HVAC tech is a very nice guy. He works hard. If I could call him independent of his company I probably would, just because I know his work product. I received a phone call from the office telling me he would be at my home within 30 minutes — the agreed upon procedure when we scheduled the appointment. I came home and waited. At 37 minutes I called to check his status and was told that he must be in traffic because he was coming straight to me and was not making any stops en route to my home. 41 minutes after that phone call (now 78 minutes after first phone call and 48 minutes after the latest arrival time quoted) I called back and asked where the tech was. I was asked if I needed to reschedule my appointment. I told her that I was where I was supposed to be — did they need to reschedule? She hung up on me.
I called back and was connected to the HVAC Manager Omar. Omar said that his guy had to go to the parts supply house before coming to me and that accounted for all the time. I asked Omar when the tech would show up and he said, «We don’t give times. He’ll probably be there in 15 minutes.» I told him that after having waited 80 minutes for their tech to show up, if he wasn’t there in 15 minutes I would like to receive compensation for my wasted time. Omar stated, «I’ll call my guy and tell him to take your part back and you can call someone else. There’s your compensation.» Then he hung up on me.
Since they had already been paid for the part and the repair I find this to be not only unprofessional, but unethical. We will not be allowing another technician from Third Generation on my home properly or any of my corporate properties through the Tampa Bay region ever again. There has to be an HVAC company and/​or a Plumber who can show up when they tell you they will be there and not lie to you about their ETA. There has to be someone left in the business world who doesn’t resort to threats or hanging up on customers.

This company is terrible. My home is 8 years old and I called my warranty company regarding a leaky faucet. The owner told his employee to tell me that Mohen faucets always leak. This faucet has not leaked in the last 8 years, why now? I also had a contractor look at it and he said the cartridge needs to be replaced. I am out 100.00 because of these people for a service call and they never fixed the problem.

We read the reviews after scheduling an appointment with Third Generation via our home warranty provider and panicked. Yikes these are all terrible! We thought about cancelling but then the dispatcher called to say the plumbing guy was already on his way. I have to say our experience was 1000% better than prior reviews. John was the plumber/​tech and did a thorough examination of the washing machine drain pipe that kept backing up and used a mechanical snake to break through the blockage. He spent 2 hours and got through the pipe but discovered our older home didn’t have a clean out and water was just accumulating in the ground. He came back today to dig up existing underground piping in a hole waist deep. He was totally professional and walked us through everything he was doing. He came at 9 this morning and worked till 3 pm. He’ll come back tomorrow to finish up the job and bring additional parts. It is a bigger job than anticipated — and not covered by our home warranty — but John worked hard all day and communicated throughout the entire process. You can’t ask for more and we’re pleasantly surprised and pleased with the service provided. I don’t know about their A/​C or Water Heater techs but John in their plumbing area rocks the house!

I have used the services of Third Generation twice, and both times they were punctual, efficient and the service men were totally professional. My experiences could not have been better.

Where do I even begin? If your home warranty assigns these jackasses to your plumbing problem, call them and tell them you want your case reassigned. It will save you a lot of frustration and headache.
We had a blockage in our pipes that caused the toilets and tubs to overflow. We called our warranty company the night it happened and the next morning we were assigned to them. That’s when the issues began.
They gave us a four hour time slot of 8 – 12 12 – 4. My husband and I both work… No Saturday or evening times so my husband had to leave work. The guy who shows up at our house tells him that he doesn’t have any parts on his van to fix the broken seal on the toilet. (I thought you were a plumber. Is your van full of puppies? Why don’t you have basic parts?) Furthermore, after doing a 2 minute visual inspection (no I’m not joking. Literally eyes one pipe) he tells my husband that the blockage is on the city’s end, not from our house, which means it’s not covered. BUT for $ 224 he can fix it. Plus $ 75 service call. He didn’t snake it, hydrojet it or even pretend to work on it. Just pulled that rabbit out of a hat and left with $ 75.
So we called the city, they came out and snaked the line and ran a high powered water jet and fixed the blockage for FREE. $ 0. They city told me to call and get my money back because if he would have done his job, he would have found the issue.
Rude, unprofessional and lazy. DO NOT USE.

These Third Generation Plumbing guys in Tampa were supposed to install a water heater, thru first american insurance. It’s been 5 days now and the water heater does not function. They threw my breaker on and off fast not allowing my surge protector to keep up and blew my computer. They wont pay for that and said «he is a plumber not an electrician». Call your homeowners insurance ! These guys are total morons and that manager actually asked me what I do for a living. The answer was way above his education or pay grade in the hi tech world of aerospace. he did not like that so he hung up on me in a tiff like an little girl… I will find his insurance company and make a claim, then I will go after his DUNS & Bradstreet number and make a report along with the BBB and Rip Off report dot com.
If you want to hire morons or send a plumber to do an electricians job then you will pay in some way for your transgressions. They think they can get away with garbage service? Wanna see what I can do?
You should just pay the $ 300 for the computer you damaged.

I do not recommend this company. I wish Unilocal had ZERO ratings!
We were a customer by way of our home warranty so that may be a reason they treated us they way they did, but considering they repeatedly tried to sell us their own HVAC coverage policy you would think they would have been a little more customer-​focused.
Appointments were made on days & at times that were convenient for them. And even then, there were two appointments that were mixed up/​confused & had to be re-​made because we weren’t on the schedule on the day originally scheduled. This resulted in more missed work time & zero consideration from the company for accommodating later appointment times or Saturday calls.
The quality of work for both HVAC and plumbing left me wondering if their employees were truly licensed. The plumber created more problems than he fixed. We had a leaky sink drain and after he worked on it, it wouldn’t drain at all & then he claimed he would have to rip out the wall to figure out what was going on ($$$). They tried to sell me a faucet for $ 200 and the same faucet at Home Depot is $ 20. And they quoted a leak repair at $ 300 higher than another company that gave us an estimate. The A/​C guy that came out was quote/​unquote «baffled». This was also the same employee that walked through my front door sweating profusely complaining about the company (that he’d only worked at for 2 weeks) because they gave him a van that had no A/​C, wasn’t stocked properly & were «running him all over» with 5 appointments in one day. Three times their employees walked off the job without repairing/​fixing the problem which of course resulted in more missed work to meet them for appointments.
The final straw was when they HUNG UP on my husband & when we called back were told «they were busy & didn’t want to deal with us».
Take your chances with any other company out there & you’re likely to come out better than if you use these folks.