Verizon FiOS

Not once, but twice I have attempted to switch to Verizon FIOS for my home cable TV and internet.
Each time the promotional offer that I ask to receive is somehow not available to me.
This most recent time, the representative who personally placed this exact offer in my condo main office with his name attached to it said he couldn’t do it for me and blamed some other department.
Then why did you make our condo residents the offer in the first place if you cannot actually do it?
What a waste of time. I’d really like to save some money and switch away from Bright House, which never offers any promotions and has consistently raised rates over the years. However, Verizon FIOS does not have its act together.

I Love how fast the internet is. I have had bright house and it was awful. I love that I have a personal sales rep. I can call him if we have any questions and he will get them taken care of. the customer service may suck when you call the call center help at the end if the day it’s the best product out. I love it.

Horrendous customer service. They have changed my terms of contract so many times I cannot keep up. Would not recommend them to anyone.
I tried to drop the home phone service I didn’t use anymore, they are telling me I cannot have less than 2 of their services.
Customer service us outsourced outside of USA. Taking more jobs from Americans.
Disappointed they carry the verizon logo as they clearly do not provide version level anything!

Horrible company! Our initial contract went up after we moved here, then I called stating I am not sure if we can continue because we are planning to move again. The sale representative informed me that it’s ok because we are not liable for early termination fees if we move to an area that Verizon does not service. Then I was reassured we would not be paying extra fees and we could stay on for the last few months. Then today when I called to cancel, I am told that’s not true we would have to pay $ 199 early termination fees. The agent and the manager keeps putting me on hold — the phone call is taking up to 1 hour now. HORRIBLE customer service! Please note we have been with them for over 3 years so it’s not like we didn’t have a history with them!

This is for Verizon FiOS Billing Dept. Supervisor: Oscar at Tampa FL and his team:
I called 6 months ago about the issue I’m having with the wireless signal at my 3-​story home-​One side of the house is just not getting the signal. At the time, the rep. has told me to do a $ 99 modem upgrade, that’d take care the issue.
I called today & got routed to Oscar’s team, which they 1^st told me I need to go with Quantum Modem upgrade ($ 149) and up my speed of $ 10 extra each month. I later ask why the rep. 6 months ago would told me different-​just a modem upgrade would take care the issue. Then, they told me yes, they’re running a special that modem is for $ 74.99 now and will solve my problem. I ask if I get the modem in the mail & still not getting the signal, do I have a period I can send it back and not get charge? They told me Verzion just don’t offer that. (???) At that point, I already getting two version of story, and ask to talk to the Supervisor: Oscar to find out they’re just billing dept. selling the service. 2. that $ 74.99 is the modem I have /​an extender as Oscar called it, but to this point, they still can’t make sure /​guarantee that’ll be the solution to the issue. I spend 50 min. on the phone with them being bounced thru. 3 billing rep. & supervisor (Oscar), then to eventually transfer to technical support who, told me the solution is to buy an wireless signal booster from a local store.
Does Verizon really know the product & services and back them up??? –The 50min. I wasted on the phone today tells me — — NO!!!

Verizon were fist in our area several years ago with Fiber Optics so we went with their special package and it went well for a long time. Now I am having problems with my pop mail server which is on the internet backbone in SantaClara with a very good provider for our company website. They have determined that Verizon is causing a bottleneck enroute to them and have provided all routing information and error codes to assist Verizon to clear the problem. I can not find Verizon tech support easily any more and when I do, they say the problem (duh) will probably clear on its own but it does not and our company email and business suffers. I would switch back to Brighhouse Roadrunner but now afraid that the dumbing down process has hit them too and I will jump from the fat into the fire.
Any advice appreciated. Verizon tech support does not exist, I have to agree with Dude T.
JUMP AHEAD TO OCT 2015 AND TECH SUPPORT WAS GREAT ON THE PHONE AND THEY EVEN COMMENTED TO MY REMARKS ON TWITTER AND HELPED THERE TOO. CHANGES SINCE MY ORIGINAL REPORT.