Pinellas Pasco Glass & Mirror

Excellent job installing three frameless shower doors. The man who measured was more efficient that the competitors and actually brought a level with him. Competitive pricing, prompt service, friendly installers. They answered all of my questions promptly and accurately.

We called and requested a quote on a shower door and a closet door in our motor coach. After no return call for 2 weeks, called again. She told us that she had to make sure they could do an RV. We scheduled the estimate. Estimator came out, took his measurements. Waited another 10 days… no calls with pricing.
Got Andrea on the phone and she apologized for the delay, citing the supplier not responding as the reason for not calling. She said she was still waiting for an answer on the closet door. Another week went by. Called her again. Another apology. Went there 3 days later and paid the deposit on the door.
Took 2 mirrored cabinet doors to have the mirrors replaced. Was promised both would be ready in 2 weeks-​doors to be delivered with shower door. On the day of install (Friday), we discovered that they ordered the wrong height door. (Cannot be cut down, tempered glass). No cabinet doors. Installer said he would get the office to reorder immediately and have them call us. She made several excuses why the cabinet doors were still not ready.
Following week, no calls. We called on Tuesday and were told by Andrea that she was waiting to hear from the factory and would call us by the end of the day. Still no call back. Thursday, my husband went to their store to ask what the problem was. Nick, the owner promised us the shower door would be installed this morning at 8:30am.
At 9:45am, Andrea called and said the installer was «running behind and would be leaving the shop in 15 minutes». He finally showed up at 11:15 and told us that the shower door glass was never delivered. He had brought a piece of plexiglass to put in place of the glass. He told us that this is why he was late, he had to cut this to fit before he came. We called and spoke with Nick. We asked why we were not told about the glass not being there, where our cabinet doors were and why we cannot get responses from his company.
Nick gave us 3 different stories about why the glass didn’t show up. He promised to try to get the glass from the supplier today. After many calls, Nick called at 2pm to say that he was getting the glass from his supplier and would have the installer come back and put it in. He said that the cabinet doors got broken and he redid them and the installer would bring them when he came back.
The installer finished up as far as he could go and then left to go get the glass. About 3 hours later, a different man showed up. He had the door glass. (Still no cabinet doors). Andrea called saying that the doors had «not been ready» when the installer left, so she would deliver them if we wanted them. We said yes. I went to tell my husband (working in the coach) what Andrea had said.
When I told my husband what Andrea said, the installer said «the doors weren’t done». I told him that it didn’t matter, that someone there lied. He said, «Whatever, I just know they weren’t done». At that point, the installer said, «Well, it doesn’t matter because I’m here on my own time». We told him that it does matter and we are tired of being lied to. If he didn’t like it, he could take his tools and leave. He kept saying, «Whatever» and left. After he left, we discovered that the metal on the door has huge «saw marks» on it — 2″ long and it looks like a chain saw hit it. We also discovered that the rubber seal between the glass and the metal was open ¼″ square in all four corners.
We called the office and asked for Nick. Andrea said he was gone for the day. We told her that we had thrown the installer off our property because of his attitude and that the door itself was damaged. We asked for Nick to call us back.
Nick called a short while later. I told him about the damage to the metal and the rubber not being correctly installed. I told him we would bring the door to his shop on Monday morning to have the glass reset correctly. Monday we HOPE to get our cabinet doors and get the glass installed correctly in our shower door.
UNLESS YOU WANT WEEKS OF FRUSTRATION, NO COMMUNICATION AND YOUR PRODUCT TRASHED, STAY AWAY FROM PASCO-​PINELLAS GLASS.