American Lock & Key

This place is bullshit. They shouldn’t list hours of operation if they’re not open. All they had on a Saturday was their mobile shop. Of all the days to be open, Saturday would be it. I’m taking my business elsewhere.

We’ve never been able to securely lock a set of French doors since we bought this house. We also thought we never had possession of the original keys to those doors. I found the keys the other day but was still unable to securely lock the doors so I called American Lock & Key. They gave me a 2 hour window. I received a call one hour before the 2 hour window started that the locksmith was available to come to the house. I demonstrated everything I knew about the Fuhr lock and doors which impressed him. What I failed to realize was that we had to pull up on the handles really hard to fully engage the locking pins which would then allow the doors to lock securely. Needless to say it was an embarrassing moment to learn it was user error. I’m grateful the lock wasn’t broken after all and now we know what to do to ensure the doors lock properly.

Alls Well that Ends Well! In times as chaotic as these it’s so wonderful to find good honest people in the world. Sam, an employee of American Lock and Key, was hired by an elderly woman who had forgotten the combination to her safe. He had to destroy the safe by sawing into the side of it so she could retrieve her jewelry. But upon looking inside she found only one ring and although very distraught she said nothing to him. I’m her caregiver and I carefully inspected the inside as well and found nothing. Sam made sure that we had both seen the entire inside and then left with the safe.
She confided to me that over $ 50,000 in jewelry was missing. We searched the house from top to bottom but found nothing. Since she had recently lost a son to cancer, and was widowed twice I thought perhaps she had misplaced her jewels or forgotten where she put them. It was a tense evening for both of us, I went home feeling very sad. The next morning she called and asked me to come over right away. «He called» she said and said as he was about to throw the safe away he heard a clunk! He opened the safe from the other side and there was all her jewelry! He actually drove over 40 miles back to her house, met with us both and returned everything! He brought his family with him to show his young children that there were honest people in the world and to teach them to do the right thing.
What a wonderful employee and human being!
Thanks to him and American Lock and Key for bringing some joy back into a lonely woman’s life!

I was looking for a reliable locksmith, and after talking to a few companies, I really felt comfortable with American lock and key. The lady which answered the phone was very pleasant and scheduled my job, they came over and changed all my locks. The technician which arrived was very knowledgeable and honest. They finished their work and all I can say, is that they provide 5 star service. I recommend them to all my friends and family. Thanks guys!

Fast, friendly and knowledgeable.
Needed new keys made for my Toyota RAV as well as new door lock for door– key would not unlock or lock door for driver side door. Locksmith said he would try to repair lock instead of replacing it, which would save me money. It was tedious work to remove paneling from door and get to lock. He was able to remove lock and paneling without damaging anything plus he was able to report lock!!! Which saved me a lot of money. The dealer would have charged over $ 300 dollars! I paid almost half of that for repair, 5 new keys, key chain and flashlight. Highly Recommended for their outstanding workmanship, prices and friendliness!!!

These guys are great. Super fast, friendly and the copies always work! I’ve been using these guys for 15 years and wouldn’t go anywhere else.

The best! Even though they are moving and they are closed, I was let in and helped! So nice! I feel like I have a friend in the business.

Last minute run to get a copy for some of my keys. the guy in the front was very nice. nothing bad to say about this location.

My Milgard french doors were under lifetime warranty but Milgard is slow and unresponsive. I couldn’t lock my back french doors unless I got a new spindle. American Lock and Key has a large shop and a substantial inventory. I needed a new spindle that went between the knobs. I gave up waiting for Milgard and took the broken spindle and the two knobs to American Lock and Key. The old Milgard junk was cheap; two sheet metal halves broken into 4 pieces. The boss/​owner at American Lock and Key had a long piece of solid 5/​16″ bar and cut me two 3 ½″ pieces to size in ten minutes. He only charged me $ 10 total. The solid spindles (I had him cut me an extra one) are much stronger and work much better than the original. THANK YOU AMERICAN LOCK AND KEY!

The worst experience ever. After going back to the store 3 times because the keys they made did not work on my lock, I finally asked for my money back. They just said your lock is broken– (funny how my original key works perfectly). They shorted me when they gave me my refund and also refused to refund the tax I paid on the original purchase. Who does that? Worst customer service. Go anywhere but this place to get your duplicate keys. They are beyond terrible. I would say they are crooks!!! I would give them negative stars if I could

Meh! Out of 9 keys (3 sets of 3) I had copied, only 3 keys worked. I took the remaining 2 sets back to be re-​keyed, and out of that, only 1 set works. Add to that the rude manner with which the man behind the counter handled the situation, and I will cut my losses and not go back. I would rather warn future customers to go elsewhere. Customer service is «key»!!!

Tried this place for a simple key duplication service. Went here at 5:30pm after work seeing they close at 7pm. When we got there, it was locked and gated, yet said «open». Had a fellow right behind us go through the same issue. Maybe change your advertising… Definitely left frustrated.

I am usually skeptical of 5-​stars, but American Lock & Key deserves it. We scheduled with them to change all our exterior door knobs at our Encino home the week prior to the service. The technician, Sam, arrived promptly at the scheduled time and reviewed the knobs and deadbolts to be replaced. I told him what we wanted and he went out to his truck and presented two (2) options; I could not believe they were so well prepared and stocked in their truck. After making our selection, he went to his store to retrieve the appropriate quantity of knobs and deadbolt and returned in less than 15-​minutes. Sam did an exceptional job of replacing the knobs, patching any differences between the new and old knobs and explained what he would be doing on each door… EXCEPTIONAL CUSTOMER SERVICE. The quoted price was fair for the professionalism, quality of service, and quality of materials.

My front door lock literally got stuck and wouldn’t work even with my key. I have a month old baby and now the door won’t lock. Called American Lock and Key and within 20min they came to my house and changed the key cylinder and other internal components, Doron was the tech that came out he was very honest he showed me all the broken parts and explained everything he was doing. If you ever have a doubt on what lock and key company to use call theses guys. Honest, trust worthy, ethical, and very cost effective. Love these guys

So I can’t comment on their actual key locking services, but I was very taken aback by the guy at the counter, an older gentleman. I came in looking to replace my car alarm clicker. It was over 10 years old and the buttons so mashed that they barely worked. The clicker worked intermittently. I asked if he could replace it. He looked at it, clicked the button, and said it was fine. That I’m not hitting the button hard enough. Really? So the buttons that are so smashed down because I’ve had to hit it hard doesn’t qualify as hitting it hard enough. Even after I assured him it was an intermittent issue, that just because the light goes on doesn’t mean that it is working, he handed me a card to a different business.
Look, I’m not one of those crazy stuck up people. If he couldn’t do it, then he couldn’t do it. But the fact that he did not even give a damn, and said my clicker worked fine WITHOUT even going outside to lock/​unlock the car is why I wouldn’t come back here again. I ended up going to Galaxy auto sound. Those guys are fantastic.

I used American Lock and Key in an emergency situation and they were responsive, reliable and very professional. I couldn’t be happier with their service. I would recommend this company to anybody that needed their locks changed.

Very disappointing experience. I walked in to fix a tail piece on a medico lock ($ 10 part) they told me the medico locks were garbage and instead of changing my tailpiece they tried to sell me all new locks and installation for my entire house (4 new locks by Mul-​t-​lock) and wanted to charge me over $ 2000 for it. When I told them that I don’t think I want to spend that kind of money when all I need to do is to change a $ 10 tailpiece they said if I don’t have money I should change the locks one at time. Another locksmith down the street for $ 10 changed my tail piece and assembled the cylinder. The lock is working like new.

I’ve been in here two times since I’ve lived here. The first time I went in to ask a lady the price of her garage openers and she was very nice giving me the different options I could chose from. I didn’t purchase that day but I did come back about a month later because my condo complex changed the codes and told the owners to get our remotes from this place if we don’t have one. So I go with a picture of a remote (picture of the front, back & open clearly showing the tabs that are up & down and numbered) already set to our buildings gate and sitting at the desk is an elderly man who doesn’t seem too happy to see me. I tell him I need a remote and I would like to get one exactly like this one pictured in my phone (same brand and everything). He digs around in a box behind him, finally picks one, opens it and slides it on the counter. I ask him if this is the exact same as the picture and if I can bring it back if it doesn’t work & he says, «I don’t know I need to see the remote to tell you and NO u can’t return it!» Wow! At this point I’m starting to feel like I’m either bothering this guy with my business or he’s not really a fan of human beings so I Zoom in on my phone and show him a clear picture again and I tell him well everything looks identical so I should be ok right and he replies rudely with, «I don’t know I can’t see it!!» So I’m like whatever this guy is clearly in a bad mood so that’s fine, I’ll take my chances. As he rings me up I ask him for something small like a paper clip to switch the small tabs on the remote to match the ones in the picture. He gives me a weird look like are you serious, takes a deep breath, finds a paper clip and throws it on the counter. I just want to leave by this point and get to work so I pay him, fix the remote & leave. I will NEVER go back to this place again or recommend ANYONE to support this company. The remote works by the way smh
O
1 out of 5 Afros

This company is great! The locksmith, Doran, that came was extremely knowledgeable, very personable and very reliable. He ordered a part for our front door lock and promised to have it the next day. True to his work he came back as promised and completed the job. Doran is quite an asset to your company! Henri and Sally
Thousand Oaks, Ca

I needed locks changed on two doors. I phoned American Lock & Key. They were offering a special discount today & the price was $ 40.00 less than their competitors. The technician arrived within 20 minutes of my call & performed the work perfectly and provided four new keys & lubed both locks.
I have also purchased several items in their retail store, including several remote gate openers. The employee was very knowledgeable & helpful.
I couldn’t be happier

Really nice people. Quick service. Fair prices I’ve been a customer for years and years to come. Thank you for your services

This place is amazing. After the young locksmith at the counter was unable to make a key that would work for my Chinese «Vespa» — he called up Izzy [the owner]. Even with Izzy’s 55 years of experience, making a key that would work took several attempts. Most other places would have just sent me away. IZZY never gave up. He was able to customize a key, cutting it down and shaping it in a really creative way. Even if his efforts did not produce a working key — I would have posted a good review.
Izzy did not give up. He made it work. He looked really cute sitting on the pink scooter too!
The entire staff was great. THANK YOU!!!

VERY PROFESSIONAL…
these guys are going places… I went in there with specific Q. and I got the answers that I was looking for.
what impressed me the most is that they had a work history on my business from 5 years back…
VERY PROFESSIONAL… FOR THE RIGHT JOB, USE THE RIGHT TOOLS AND RIGHT PEOPLE, VERY SATISFIED.

What a life saver. I lost my keys in Las Vegas. on the way back, i looked for a local locksmith on Unilocal.I called them. after i arrived home. American lock and Key was waiting for me. The opened my door and made me a spare keys ASAP. The guy was great and the prices are major fare.
The best part was that when i arrived home they made it before i got home. The whole time i was amazed at how fast they worked.
I was in my home and with a new set of keys in less than 1 hour!

We called this company awhile back to do some work on an apartment building. First thing is they send out some guy who looks like he just got out of bed or maybe arrived directly from a camping and fishing trip. Then he was rude and pushy and instead of just fixing what we needed he kept trying to upsell us stuff we did not need and did not try to explain things as if talking was too much trouble. After he was finished I had to go back and clean the oily smudges he left on all the white doors. You would think he could at least have picked up a cloth and wiped things off. I also found some screws and little metal parts that I think came from the old locks in one of the planters near where he was working. I suppose taking those things to the trash can in the laundry room was too much trouble.
Based on the prices this company charges they are no bargain, but with this bad service they are not worth it at any price. We crossed them off the list and will never call them again. I cannot believe they had any good reviews on here with the unprofessional way this employee acted.

Wanna know how much these assholes charge to open a door lock?
$ 210!
Fuck man, I was guessing maybe $ 50, $ 80 max, but $ 210!
What a bunch of bullshit.