McDonald’s

Has gotten better recently. They remodeled the restaurant and it is much cleaner, even the playplace is better and doesn’t smell weird like it used to. The customer service has gotten better, and food had been more consistent. Hopefully it continues in the future.

I been here a few time. However, 100% of the time that I stop by, I always got cold food so I stop going there even sometime I was really hungry.

This was the most disgusting McDonald’s I have ever been in. It was filthy and smelled so bad. The floors were covered in dirt, grime, and food. The tables were all filthy. I thought that maybe they had just had a rush prior to our arrival, but they weren’t busy the entire hour we were there.
When we went to sit down and every table was filthy, we had to ask if someone could wipe one down for us. We stood by a table and a teen came out and made a half-a$$‘ed effort to wipe a few tables down. After doing a few other tables, he walks to where we were and swipes the table. I still I had to re-​wipe because seeds and such were still lying all over. They never had anyone come back in to do anymore cleaning while we were there either.
If you take a look at the walls, doors, and baseboards-​you can tell that cleaning is not a high priority for them-​so it wasn’t just a rush time. I don’t even want to think about what the cooking area looks like…
Just nasty. Stay away until it has better management!
We went to this one because it was the only one around with a play place. Next time we will get our food (from a different one) and take it to the park.

I must give this McDonald’s credit… I have yet to be disappointed. I went in there the other day and the lady had us taste the fries to make sure we thought they tasted OK because she was afraid the grease needed changed and didn’t want to give us bad fries. I know this sounds corny — but I was appreciative. She was genuinely friendly, not a trait you find at too many McDonalds.
Another time I accidentally dropped my (dog’s) ice cream cone on the floor. Even though it was going to the dog, the guy asked if I wanted another one.
The McDonalds get my top rating for customer service so far…

This place is awful and always has been. It is slow and they have (in my estimation) a 75% goof-​up rate. When I lived in this area, I would drive down the hill to Latonia for my McD’s fix. I have many stories of bad experiences here, not just with the typical teenager employee messing up my order, but middle-​aged managers that are very unprofessional.

The WORST mcdonalds ever. I don’t care if you go inside, or drive-​thru. Clueless reps and obvious mgmt issues. Drive farther to Ft Wright if you gotta have that Big Mac!