Assured Appliance Repair

I called Assured this morning regarding a problem with our freezer that had been going on for a few months but we had finally had enough. He was super nice over the phone and told me he would fit me in same day. He gave me a 4-​hour window but promised to call 30 minutes beforehand. If only utilities provided that same service!
Vic arrived within the time window and was pleasant as can be. He explained the problem in good detail so I understood, laid out the pricing, and got to work once I agreed. Once he finished he told me why the issue occurred and suggested ways to keep it from happening in the future and completely cleaned up the work area.
We have definitely found our preferred appliance repair service!

I called Vic this morning at 8am with an issue regarding a built in microwave. I am in the middle of an escrow with one of my clients and needed someone to come out ASAP. He visited the property within 4 hours of our initial phone call and fixed the issue on the spot!!! I am so thankful for his service and efficiency. Definitely do not hesitate to call Vic! It’s hard to find good repair companies out there!
Thanks again Vic! You are awesome!

Had a problem with my water dispenser on GE side-​by-​side fridge. Called Vincent and he truly, over the phone, tried to see what I could do to fix it before he had to come out. I called him three times and in detail, he explained some possible fixes. In the end, I could not fix it, so Vincent came out to take a look. He explained the problem was the factory installed water unit in the fridge, and that he would have to order the part and come back to install it. He also explained an alternative solution, which was to by pass the factory unit and install an in-​line unit, which I had before in my old fridge, so I understood what he was explaining. This alternative fix would save me at least $ 100, so I told Vincent to install the bypass line. He also adjusted the water pressure which previously was to high. Bottom line, Vincent provided a substantial savings on my bill, he was professional, took the time to explain everything, always returned my calls immediately, and I would not hesitate to use him for any appliance repairs in the future. ~ John Kim

I now understand why Assured Appliance Repair has so many positive reviews. Called and talked with Vic regarding my Samsung refrigerator. I work all week and it is difficult for me to take off time. My wife happened to be home with my sick daughter one day so I called to see if they had any appointments that day. They were all booked but Vic said he would see if he could squeeze us in. He came out, diagnosed the problem quickly and explained my options. His rates were very reasonable and we were up and running in a couple of hours.
I have found my new appliance repair shop and will only be using them from now on.
Thank you for the quick response and professional attitude. You don’t find many businesses you can count on these days.

Husband called and spoke with Vincent. Vincent was out the next morning and had my Samsung Dryer fixed in a jiffy. The end cost for the job was actually less than what he originally quoted me for because he was able to reset the thermostat rather than having to replace it. Good, honest, people. I highly recommend this company.

Amazing service. Vic is extremely nice and he knows what he’s doing. I will definitely recommend his company to everyone.

Had a «runaway oven» where the temp goes way up, the door locks and what was cooking becomes, well, burned beyond belief. So based upon great reviews I called Assured. I could not be more satisfied!
First of all I get a prompt return call from my message. We set up an appointment with the 4 hour window and they arrive as promised. A diagnosis, parts ordered and 2 days later we are back in business.
I would not hesitate to recommend Assured Appliance Repair and would use them again without question.

Seriously the nicest, most helpful repair guy around! I’ve had to call twice and he’s always come out same day and ON TIME. He gave me a 4 hour window and was here at the beginning-​saving me 3 hours! Good service is hard to come by these days and Assured definitely offers it.

Vic gave me a 4 hour window. 1 hour in he called and let me know he’d arrive in 30 minutes. He carried himself in such a way that I was at ease letting him into our home. He diagnosed my Whirlpool Duet dryer and fixed it in about an hour. He had the 2 parts my dryer needed. He also graciously let me use my $ 25 coupon after I had already paid him full price… I called him to let him know I forgot and he applied it correctly to my final payment. Less than 24 hours after my first call to them, my dryer was back to normal and the bill was UNDER $ 200. Also, that I was serviced so quickly, being that I live in the Fallbrook area was a huge plus.
Thanks Vic… we will call if we ever need another appliance fixed!

Assured Appliance Repair was recommended to me by another company to fix my Samsung Dryer. Vincent was very courteous, professional and quick. While fixing my dryer he gave me very helpful safety tips. He was in and out in under 45 minutes. If I ever need appliance repair again, I will definitely call this company.

This company diagnosed and fixed our microwave. The buttons weren’t working, which was surprising since it is only two years old. The part was expensive, but was the exact same price that I saw online, so it was a very fair price. I also feel that the service charge of $ 68.95 for diagnosis and then again to come back and replace the part is fair. The guys were friendly, quick and knowledgeable.

I would rate Vic 10 stars if Unilocal let me!!! I knew exactly what was wrong with my microwave and called around to get a simple over the phone price of how much it would cost to repair. Other appliance repair businesses wouldn’t provide me with a quote over the phone and insisted that they needed to schedule an appointment in order to give me a price.
I called Vic who walked me through some questions and provided a real time assessment over the phone. He didn’t waste my time and was honest throughout the whole conversation.
Vic earned my trust as a customer which means I’ll never have to look any further for an appliance repair job. I’ll have Vic on speed dial from now on!!!

Awesome guy! Thank you so very much Vincent for the free advice over the phone on my Samsung !! Refrigerator went on display mode and couldn’t figure it out. Everything was just about defrosted and would of lost all my food. Called Vincent and he gave me simple instructions on how to fix it.

I spoke with Vic today about my Samsung refrigerator and he was very helpful, professional, and courteous. If I need more help, I will definitely call them again.

First of all, Vick fit me in same day, he was professional, polite, and he was quick to diagnose and repair my front loading Samsung dryer (which is why I almost gave him two stars). However, I feel like I was so duped that I had to stick with one star.
The reason for one star was his pricing structure. Like most others, he quoted me a diagnose fee that he would waive if he did the repair ($ 68.95). In my situation, it was a «Flame Sensor» that needed replacing. He quoted me $ 48.90 for parts and $ 145 for labor. He saw my surprise at the total of $ 197.91 (with tax) and commented on how he had to «take it all apart» and «get down in there» to make the repair. I agreed on the repair (I had no other options) and in less than 20 minutes he had the work complete. Even if I round up to 30 minutes, this would mean his hourly rate is nearly $ 300 which is absolutely ridiculous. Then what rubbed salt in the wound was on the receipt he gave me AFTER payment. The receipt mentions he offers coupons on his website. Of course, he did not mention during our conversation.
After researching the repair on Youtube, I saw that the repair entailed removing two screws and one wire. I could have done the entire repair myself in less than 10 minutes. In addition, the part is only $ 24.99 online.
I admit I would not have been able to diagnose the repair without his service call, but I certainly feel like I was taken advantage of. I would NOT recommend them to anybody.

I had a great experience with Vic and his company. I live in Fallbrook which oftentimes is a tough area to get a repairman. He serviced my washer with a temporary fix until he received the ordered part. After a few days, he returned in a timely manner to install the part and complete the job. He is knowledgeable, friendly and honest. It is so refreshing to have a guy get the job done as promised. I highly recommend his service.

I spoke with victor about my problematic refrigerator. Due to the make/​model he strongly recommended I stick with the manufacturer. I appreciated his honesty and willingness to spend time on the phone with me. I will keep this company in mind for future needs. I gave 4 out of 5 simply because I didn’t have a complete transaction to judge by.

This was the easiest transaction ever. Called, they called back, scheduled appointment, they showed up on time and fixed my leaking refrigerator in no time. Vincent was super professional, nice and very knowledgeable. Service was amazing! It was not low cost, but you can’t go cheap and expect a good outcome. Would definitely use this company again

Vincent repaired our KitchenAid dishwasher and was great! Professional, friendly, knowledgeable, on-​time, and no sales pressure tactics. Will call them again in the future. Thanks for the great service!

We recently had Vincent of Assured Appliance Repair come out to inspect an issue we had with our washing machine. He was fast, efficient and very courteous as he discovered the cause of what was wrong and got our washing machine back to running the way it did when we originally purchased it. Although he worked efficiently, he took his time with us to make sure all of our questions were answered fully. He also offered us some very helpful insights and suggestions on how to best maintain our appliance. Only one bit of helpful advice though; it would be better to receive a heads-​up call to let clients know they are on the way.
Finally, although the repair was not covered under our insurance, we still feel as though we received good value in the service we received. We would be happy to call them again in the future.