Cold Stone Creamery

I just left this location and it was sooooo delicious! I had the Founders favorite with chocolate ice cream and let’s te you it was exactly what I wanted. The «like it» size is really just the perfect size for you to indulge. The service was very good and very quick… I will definitely be coming back!

I just gotten ice cream (mint) and my man got Oreo filling with Oreo pieces mix in, it was delicious! I had my buy one get one free coupon so it only cost us like $ 5. The girl there was super friendly and so sweet! I always go at night when it’s slower, because around 3 – 4 the lines out the door and kids are everywhere.

The good: I like the owner. It is close to home and where we do our shopping.
The bad: The serving sizes are MUCH smaller than other Cold Stone locations (Palm Springs and Old Town SD) and the ice cream isn’t as cold.

I would give this a 5star if it weren’t for the owner. The employees are always so nice and helpful but everytime I go in the afternoon when she is there she has to micromanage and reprimand her employees in front of the customers. Also if you try and use a coupon she acts like ur stealing from her. She will ask u all these questions and tell u how she is doing u a favor by allowing the coupon. I love my cold stone, so I will only be returning at night when she won’t b working.

I’ve never had great customer service from this place. Or even okay, its usually very impersonal, where they find out why I want and give me a total. On occasion its borderline rude.
Why 3 stars and why do I keep coming back? Its cold stone… The ice cream is amazing and I get to have what I want and think is the best combination of mix-​ins in a flavor I love.
Of course it costs a lot, but its totally worth it to me!

meh its ok ordered the oreo explosion. im thinking yea tons of oreos… not so much in my opinion an explosion of oreos is not 3 cookies smashed up in your ice-​cream and a ¼c of chocolate chips. let get real 3 oreos is a tease. the staff was friendly though.

I called at 8pm to ask what their store hours were. The man that answered said they were open until 10pm. I arrived at 9:45pm. The doors were locked. The lights were off and the guy working the counter had already shut down the register and put everything away. I drove from Fallbrook to this location. Terrible business practice. I will not be back. BUYER BEWARE: Their posted business hours mean nothing. They close when they feel like it. No wonder why they’re all going out of business.

Ugh I had the worst experience! But wait… the staff were very nice, the place clean, and the ice cream amazing as usual. So what went wrong? Oh yes… the person (I wont call her a lady) in front of me! Sitting in the table by the door, while the other people in line were on the other side of the store. When asked politely by my grandmother if they (her and her spawn) were actually in line she had the WORST attitude and even gave my elderly grandmother the dirtiest look with her horrible words. Wow! I would have just kept walking, my grandma was nice enough to even acknowledge hey you might actually be in line. Well then they get up and go over to order. And keeps throwing disgusted looks at us. Seriously? You would have thought we tried to stab her the way she was acting! And then… she starts being a royal B to the staff who were trying their best to appease her. She made the people in front leave the store instead of eating at the table they were going to eat at (I overheard them). And the people in back of us were also not pleased with her.
Which is a shame really… it makes me hesitate to go back when the employees were wonderful and the store was clean. One customer hurt the business because of all the people that were fed up with her. Thank you to the employees who kept your cool and professionalism and tried to make up for her. I will try to keep that in mind when hesitating to come back in just incase she is a regular. The only reason this is not a 5 is because my ice cream was a little skimpy compared to my grandmas. But I chuck that up to having two flavors and an add in the needed to be mixed, and the employees being distracted by being harassed by the she-​fury. Heck if she hadnt been in the store I might have asked for a little more ice cream. But by that time I wanted to get the heck out! So just be cautious when you walk in. If you immediately sense a crazy-​field in the store, run back to your car and WAIT. If you don’t sense one, you will have a pleasant experience. My first one (the one before this one) was much better. You have been warned!

We have been to this location several times and we always walk away satisfied with what we ordered. The prices are bit high — which is why we use coupons usually found in the mail or online. We have never had any issues with customer service. If you’re not into paying a little more for customized ice cream from here; there is a grocery store in the same parking lot.

Worst customer service EVER! This place has no class or respect for thier customers and will be losing my business along with family and friends permanently. It’s run by high school kids and unless your 18 and younger good luck getting great service!!!
I give it one star only because the ice cream is great on its own.

Your average Cold Stone. Expensive ice cream, but well worth it in my opinion. I always get cake batter ice cream with cookie dough. I wish my cookie dough was more finely chopped up, but it was still delicious. The good thing here is that we were in a hurry and there was no line!