Discount Auto Services

Two weeks ago I woke up early on Saturday to be one of the firsts ones there and get a quick oil change. Well I got there and waited… waited …waited. Their hours are listed as being open at 8 on Saturdays on both Unilocal and their front door but they were clearly closed. I waited in my car for 30 min and witness 10 people show up wait, then leave. Talk about losing business. Which brings me to two weeks later (This morning) when I decided to give them another chance and saw a sign that said they were open, but next to it there was a hand written sign that said «out to lunch call*******. I didn’t call the number and instead went to another place up the street. The number listed on Unilocal is not their actual number. Their real number is the one on the business card picture. I’ve been to this place so many times over the years, I’m not sure what’s changed but it’s very disappointing. This place had great customer service and they were more honest than the average auto shop place. Needless to say I will no longer be returning to this place.

Dont waste your time coming here!
I attempted to have my oil changed at this location not only once but twice. Both failed attempts, resulting in loss of my business. My first failed attempt was a Wednesday afternoon, after trying to call in first for an estimate no one answered so I drove the 20 miles from my home to the shop only to find out they were closed that day. My second failed attempt was this morning, I arrived promptly at opening (8am as per business hours posted) only to find a note on the door «out to lunch» «call this number of you need something» What car repair business has one person to open the shop and what person goes to lunch before the business is open? SO UNPROFESSIONAL. I call the number left on the door and the man on the other end of the call said «oh I should be there around 10, maybe.» After telling him this would be my second and final visit I was given the answer, «well thats not my fault» WOW! Great way to loose customers and manage a business. After two wasted trips and 80 miles of gas wasted, I found a better place down the street they threw in a free car wash and vaccumed my car with my oil change. Never wasting my time with this excuse of a business again.

Should have posted this when it happened but still wanted people to know DO NOT TAKE YOUR CAR HERE! I was quoted $ 1000 for the work that needed to be done, thought it was expensive but went ahead and authorized it. Came back the next day and the cashier tells me it’s $ 1400! Um… no… I was given a written estimate for $ 1000, he talked to the manager who wouldn’t even come out and talk to me and he said «oh we found some more things that needed to be done» Too bad for not calling me! I paid the $ 1000 but this is just poor business and ripping customers off. Contacted the BBB.

The service department is absolutely the worst! Only a few good people in the entire department. The managers Jessie and Bryan and customer service person Eddie are rude and unprofessional. I went in for an oil change on ⁵⁄₂. I refused the get the recommended services ($ 300) and opted for just an oil change ($ 44) and waited 2 hours for my car to be done despite having an appointment and it not being busy — completely inconsiderate of my time. It wasn’t until I asked for a survey, did Eddie begin to rush the job and ask what could be done for me or how my service was. When I wouldn’t give him much of why I wanted the survey despite him pressing, he informed me that I would be receiving one via email – which I never did. I did however get 2 follow up phone calls about the my desire to complete a survey. Something else I’ve never had happen before either. Fast Forward 6 days later my car started having issues and my check engine light mysteriously came on. I took it back to the dealership and the manager said that it would cost me $ 125 just to see what is going on and then told me that I would need to pay for anything that’s not under warranty. He asked me to sign a paper that showed scratches all over my vehicle «in case these outside sources» were the cause of the check engine light of which I would need to cover the cost. Scratches that weren’t circled or noticed on ⁵⁄₂ when I got my oil changed. I asked the manager why these were 1) relevant and 2) why the paperwork was necessary and he said that without it they would not perform work on my car. Needless to say, I got into my car and left. I ended up at another Kia dealership of which I was told the diagnostic test and wait time would be HALF of what they were telling me at Perris Valley Kia and this dealerships service department was PACKED! Turns out my check engine light was timed to come on via computer — code appeared as something wrong in cylinder #3 (where the recommended inspections I denied having on ⁵⁄₂ are) however nothing was actually wrong with my car… coincidence?
And don’t bother calling corporate either – I called corporate and corporate told me they would call the dealership to voice my concerns with management. Some system they have there! I talk to management, they tell me call corporate, I talk to corporate and they tell me they will call management.

I was in a jam this dude Bryan really helped me out and got me home with in a few hours. Thanks for the help dude anytime I’m in Temecula I’ll for sure stop bye if I need anything done to my car!

Called in on Friday to make an appointment for a small chip they told me I didn’t need to make an appointment just took him in. So I come in at one and now they said they’re booked his company is a joke if they don’t know how to make appointments then what’s the point of having telling people to come in just to come in I would go somewhere else

Made an appointment for an oil change; which is the simplest of things to do on a car, and I’ve been waiting for and hour now. From what I can see it isn’t busy at all maybe they’re working understaffed? Besides that there is no reason that it should be taking this long. So if you’re not the patient kind, I recommend going elsewhere. Employees are nice people though

Yea cheap smog till they say you need new smog connection lines, they replaced all my oem connections with generic hoses, those leaked and ended up going to the dealership to get good parts.
I suspect I got burned, so much for a bargain coupon. Now I go to test only smog checks. I have never had problems with a car, I took to test only. Sometimes the test is more, but bargains are not really bargains sometimes.

Went here for a smog last year for our Dodge truck and it was $ 35. This year the smog went up $ 5 coming out to $ 40 for my parents Toyota truck. Still not bad but was caught by surprise with the increase in price.

$ 25 smog! Hard to beat around here. Staff is very friendly and helpful. Mechanics are very thorough even though it was just a smog, they take notes and explain everything.
Vehicle was was done in estimated time given, 30 minutes a bit long but for saving $ 20 I didn’t mind. 5 stars for service and great price!

Do not take your car to this establishment. They charged me $ 60 to run a diagnostic on my car (everywhere I’ve gone they do this for free but I was in a bind and needed it looked at) and told me they charge because they do a «thorough job» unlike other auto shops. They called to tell me that it was my air compressor and that it would cost $ 1200. I didn’t feel comfortable with how the guy was pressuring me to leave it there overnight or else my car would completely breakdown and I’d be stranded (be cautious when you hear this, especially women, always get a second opinion). I took my chances and drove it to my hometown where I took it to my trusted family mechanic. It was my fuel pump… some «thorough job.» My car is running great now!

Came in for a Smog Test for my 2009 Honda Accord. My car had been running kind of rough for a few weeks prior to coming in with a check engine light on. I immediately brought it to Honda and told me my transmission had been slipping and my check engine light said it needed to be replaced. I took it in to DAS for smog and forgot to mention it. They told me it was running funny and would fail smog if check engine light is on… GREAT. They wanted to take a closer look. Sure Why not? Well it turns out it just needed a transmission oil change and it ran perfectly normal again AND passed smog! For those of you with Hondas… the fluid HAS to be Honda specific fluid or it will run like crap!

On 04/​16/​2015 Smog check failed because of an aftermarket catalytic converter that was installed on 03/​27/​2009 by Discount Auto Service Plus. Discount Auto stated it was there fault and would replace the following day. After arriving the next day I was told that their supplier didn’t have the part and Discount Auto couldn’t get it until the following Wednesday 04/​22/​2015 and would call me when it came in. They didn’t call so I called the next morning and was told that the wrong part was sent in and the correct part would arrive the following day. The same cycle went on until 05/​01/​2015. I dropped the car off at 0750 and asked if at all possible I would like it back by noon. I got a call just before 1400 hours that there was a problem and it wouldn’t be ready until 1600 or 1700 hours. I lost my temper and swore at the manager over the phone. We arrived at 1630 hours and it still wasn’t ready and was told it would be done by 1700 hours if a part was delivered. I suggested that I return the next day and asked for a definite time that it would be ready and was told for sure by noon. I arrived a little before noon the next day and was told it was being worked on as we spoke. I went around and looked through the bay doors and the car was in the same place and same condition as it was the night before with no one working on it. The manager saw me and called me in to show me the part and showed that only 4 bolts needed to be put in to finish the job. They put the 4 bolt is 2 hours later and I was given the car. They didn’t charge me for this aftermarket part, but all the hours and miles driving back and forth was very costly. I contacted a number of websites and dealers in the Temecula, Ca. area and I could have got the part the next day and in one case the same day.
I am told that there could be a lot of these aftermarket catalytic could be on cars installed by this shop. I cannot understand why this shop had to keep lying to me.
I am not looking for compensation. This shop should be investigated for other customers that might be driving around with aftermarket catalytic converters.

Well lots of people leave negative reviews I never had a problem with this place. I have been getting oil changes for years. Had Smog checks no problems. The wait is long but they have coffee and TV to watch. Nice guys and super prices too. Keep doing what you do best! I am a DJ with my truck is a well oiled machine thanks to Discount Auto.
case you need a DJ.

STAY AWAY!!!
THIS PLACE LOST IT’S LICENSING IN JULY OF 2014!!!
They do not have a license posted up in their shop for this reason. They have an F rating in the Better Business Bureau.
I wish I would have known that before I spent over $ 5000.00 to get a new engine put in my son’s car. This car has been in and out of this shop for more than 3 months, with them actually having the car for almost a month this last visit. They would tell me it would be ready and then oh!, something else is wrong and it will be another week. We have been customers of this shop in the past and never had a problem before, but repairs were simple, like a new starter or oil changes. If you have a severe problem, these are not the guys!!! Not only are they unprofessional but down right mean. I had to call the POLICE the last time that I went to pick up my car because they wouldn’t release it without me signing a disclaimer that they were not responsible for any of the work they did on my son’s car!
Please do yourself a favor and find another place to take your car.

I took both my cars here for basic oil changes for about a year, my car was mis diagnose, spent over a 1000 $ and the car came back worse, less than a year old battery blew up after they had my car 4 days more than promised, the lack of customer service, rudeness I dealt with, being told a «he’s not a mechanic «by the owner on the person that was working on my car and all the other stuff I had to deal with that is way too stressful to even relive threw a review. Save your hard earned money, do not trust these people with your car, my engine now needs a rebuild due to their negligence. So disappointed in discount auto. They deserve no stars and to close this business down

Fair price but long… VERY long wait. The place does not properly inform customers how long it will take to complete the service requested. If there is any delay the customers should be notified but the shop does not disclose this information which makes people upset. They say 10 – 15 minutes for oil change. Its more like 1 ½ hrs wait. Sigh.

I have been getting oil changes and smog checks done here for about a year now. The oil changes are cheap, and I’m usually out of there within an hour, even if it’s really busy. The guy behind the counter is really cool, and always gives me an accurate timeframe of how long I’ll be waiting. I am very pleased with the price — oil changes for $ 14, Valvoline oil, and they check all your fluids and tire pressure — and the quality of the work. Excellent customer service and great prices. I will be recommending Discount Auto to all my family and friends.

This place use to be ok when it first opened up but now it’s going down the drain. I tried to get a smog and they told me there smog machine was not working. I came here a couple of days later and they told me it would be 30 mins for the smog, an hour later they told me it will take another hour so I just left. I will never come here again and I feel bad for people who do come here because they try to sell you things you do not need and on top of that they lie to you. Not only is the customer service terrible but the people there are just dishonest. If you love your car go elsewhere.

Well… I went in here and spent a pretty penny on 120K mile service on my well maintained and cared for Camry XLE. My service Including a new water pump, timing belt and a few other minor additional services on top of the scheduled maintenance. Before leaving I was also told I needed other costly repairs to my car, that when taking it to another place for a second opinion was complete BS!!! Should have been clue number 1. Number 2, Upon arriving at my home and taking a look under the hood, I had noticed that my fluids were not topped off. Which they blamed on «settling of levels» In fact, my coolant level was beneath the Low point… so I don’t think so!
In addition to that, they had spilled power steering fluid along the entire inside right wall and did not even bother cleaning it up. to add insult to injury, I found a rather large bolt under there, just hanging out! Who knows where it belonged! Approximately 500 miles after this service, after having my car start acting up very closely after having this crappy «service» my transmission just died on the freeway. I had NEVER had an issue with my car before and after this place touched it, it just started smoking and died!!! If you want shady people, selling you things you don’t need and completely RUINING your car, then go ahead and go here. I will NEVER and I repeat NEVER return, not even if they offered me free oil changed for life!!! You could not pay me to come here with my car again, I care about my vehicle and its longevity, since I rely on it to get to my job!
Long story short, I will never refer anyone to this place in my lifetime. I urge you to spend a little more money and save your self THOUSANDS in the long run. It is NOT worth the stress and hassle that I have had to go through to get my car running perfectly, the way it was prior to this place! STAY AWAY.