La-Z-Boy Furniture Galleries

I can’t believe the change in this store since the last time I was here. The showroom was so much cleaner with all new furniture. I was so impressed with my salesman, Dylan. He taught us how the chairs are made. I didn’t purchase, but am saving up to get hubby a recliner for Father’s Day. Dylan knew which chair would fit my tall husband best, usually his feet hang way off the end, but the chair he showed us was extra big. Anyways I just wanted to give the store a 5 star rating because of all the changes they have made.

We want to buy ‘American Made’. I cannot tell you if the furniture is good quality or not. We don’t have it! La-​Z-​Boy here in Temecula CA is one of the few offering a large selection of American made furniture. Sales experience was fine. Salespeople are knowledgeable and helpful. We ordered over $ 7,000 of American Made furniture with a requirement that it be delivered in 8 weeks or less. Family visiting and kids need use of our new sectional with pullout bed. Call after call with little to no response. It is now 10 weeks with an empty room and no place for family. Calls made again with no response. Visited the showroom and met with manager to find out the next day he no longer works there. What the hell happened to American pride and ethics? We felt proud to buy American and now I’m second-​guessing if better off with imported goods. Currently we have no idea when we will get delivery. La-​Z-​Boy is technically in breach with verbal and written claims of delivery times. Again, We have no idea on quality. I hope to report it is good American Made stuff but right now I would take something from Asia…

Our salesperson knew her product, what price we wanted to pay and was helpful with fabric selection. We were so happy with our decision to purchase a hide-​a-​bed love seat (which we needed) and the sale was decent so we ordered two matching chairs at the same time. I don’t remember what our quoted delivery time was offhand but it came when promised. We’ve been using the chairs everyday in our living room and they are holding up fine.
I have to hold back one star because the padding and comfort of the chairs we replaced were superior to the La-​Z-​Boy chairs, so only time will tell if we got good value for the money. I feel sorry for some customers who had a poor experience, we didn’t have anything like that.

Steer clear of this place. Great in-​store representatives… overpriced, low quality products… horrible service.
My in-​store experience was top notch. The sales staff was extremely helpful all the way to ensuring my delivery was done quickly. That’s where it ends.
I purchased a Power Recliner with lumbar and neck movements. After several months (It was just about 1 year), the chair started malfunctioning. It no longer returns to a full sitting position without manual assistance. When reclining, it makes a loud popping sound. When I looked under the chair, I could see that the reclining mechanism was severely twisted and distorted. It’s made of very flimsy material — that I could easily bend with a couple of fingers.
I called LaZBoy for support and was told I had to pay $ 109/​hr for a technician to «look» at my chair. If he had to order parts, i would have to pay for additional time when he returned to install the parts. I reluctantly paid the $ 109 for the appointment. The day before my appointment, the technician called me to confirm that he would come between 4 – 6 PM. I told him the operator promised me a morning appointment. The guy became agitated and began yelling at me. To paraphrase he said «Look, that’s all i have, do you want the appointment or not?». He was so rude, I didn’t feel comfortable letting him come to my house so called to get a different person. The operator told me It would be another month to get a new appointment, then said «I’m going to work on getting you a better appointment date, then call you back»…never happened! I’m now trying to get a refund of my $ 109.

Gay guy that acts like a manager is an asshole. Was ready to buy a bedroom set, thanks to his attitude I’m taking my business elsewhere. Also, from the minutes I was in the store I did not appreciate how he treats employees by undermining them.

Bought a $ 4000+ sectional on Feb 16,2015. After 8 weeks was told the piece was in and would be delivered. Then got a call that the sectional came in in 2 different fabrics. The sectional that had the wrong fabric needed to re-​ordered. I asked if could be rushed since I had already waited 8 weeks. After numerous phone calls and going into the store, I was told that it could not be rushed and would have to go through normal procedures. It took another 8 weeks to come in. After MANY phone calls to the store, I received a different person every time. I felt that some type of discount should have been given. The issue I have is that phone call after phone call, the manager never reached out to me. I was always having to make the phone calls and seek them out. Chuck,. The manager never reached out to me knowing I was upset and had been calling. This is a small town. Telling everyone I know to buy your furniture elsewhere

I’m so unhappy with my new recliner words cannot express. Only if the sales person had spent a little time talking to me instead of rushing me through the sale, she would have known that this would be the worst chair she could sell me. I have had many chairs from la z and far better experiences in the past. I do not recommend that anyone shop here.

Ron the manager was very knowledgeable about the product so we bought two leather recliners. They were delivered 3 days later. I noticed the delivery guys were in a hurry to leave so I signed and off they went. When my wife got home she sat in one of the recliners and it wouldn’t swivel and when I turned it over the hard wood frame was broken. It looks like it was dropped from the truck. When I called the store I bought it from they directed me to customer service, I was advised it would take 3 weeks for a service truck to come fix it or they could send me the wooden frame and I could fix it. I am sitting here getting ready to tear this chair apart and am thinking this is not the same Company that I have dealt with in the past. Buyers Beware. We did not expect this kind of service with the amount of money we paid for those chairs.

Terrible! 83 yr old Mom bought a recliner and the fabric already looks worn out. LA-​Z-​BOY claims it is normal and will not do anything about it. Posted pictures.
We spoke directly to the store Mgr and took the chair to the store for him to see the problem. He took care of our problem. We now have a new chair
Changing to 4 stars. Only for the Mgr of the store in Temecula. But, the customer service dept gets –1 star.

customer service at its finest? hell no! terrible! total mistreatment to an elderly buyer! paid $ 2000.00 for to recliners! material in less than 4 months matting up in material knots! arm has hard wood like surface under material! say they are sending a tech out to fix/​repair problems! been more than 30 days and no word! so daughter calls and they basically put a individual (female) on the phone to get absolutely nothing handled and saying well it is what it is and your not getting your money back! still waiting for tech as of more than 50 days in waiting! do not! repeating do not shop at this store!!! :(major dissatisfaction!!!

Wow! I am in the same boat as the other two reviews. We were told 8 weeks, but maybe sooner. Now it is 12 weeks!!! They aren’t doing anything to help us out and are not good at calling back. I will never shop with them or reccommed them for anything. Go somewhere else. It will be cheaper and better service.

Wasn’t told anything about the 6 – 8 week wait at all, didn’t know about it until I received my receipt. Had I known about the long wait, I would have gone somewhere else. And they were no help at all when I called numerous times to ask when I was going to get my chair, called three weeks in a row and each time they said «next week». They didn’t even call me to tell me my chair was there, I called them and asked. We picked up the chair because I wasn’t going to pay $ 70 for a delivery less then 3 miles away, one chair, $ 70…also, scotchguard was quoted at $ 70 for ONE CHAIR… will not shop there again.

I ordered a sectional and they told me I’d have it in 6 to 8 weeks. It’s been more than 9 weeks and they still have no idea when it will be delivered.

Problem with Delivery. The couch and love seat did not match-​wrong couch was delivered. I saw this after the drivers left. Customer Service told me that they had to send somebody to inspect the couch before anything can be done. The inspectors only come around once a week in this area. They were not available this coming Wednesday and I had to wait an additional week. I couldn’t get anybody to come and inspect the couch for almost 2 weeks. I live 5 minutes from the store that I bought my furniture. You would think that Chuck, the Manager would come over and inspect my furniture. The store is never busy. I can even walk to the store from my house, but I need to wait almost 2 weeks until an «Inspector» can come to my house. I work during the week when they want to come and inspect the coach. HUGE PROBLEM!!! Very inconvenient for me.
I called Chuck, the manager at the Temecula and he told me that there is nothing he can do because he is in sales. He told me if I was to return the couch I would be charged with 30% restocking fee, delivery charge and one more fee. I would have been happy if I could have returned the couch with no charge to me and gone to another store to get another couch. I have parties at my house and this is so inconvenient for me.
I would not recommend the Temecula Lazy Boy store, especially if you are buying over the holidays. Lazy Boy has very poor customer service if you have any problems.