Marshalls

The manager wouldn’t discount a set of panels if curtains that were 2 different shades of gray. Made it seem like I did something on purpose to make them different. I didn’t switch the panels I just grab them and thought hey maybe they’ll give me a discount because they’re not the same color. The lady made me feel like I switched the panels or something. She offered no help to find the correct colors and just left me standing there.

Our experience here was not very welcome. Granted we came in 20 mins before they closed. My gf needed workout gear for her boot camp class early morning and the one I usually go to is in moreno valley but was in the area. So walked in no welcome to the customers. Not even how r u doing.smh. customer service is dead in this big chain companies. Sad. Then when one of the workers there got on the intercom letting us know it was 8pm and closed. She let us know that they will close all registers in 3 mins. Meaning 8:03. Hmmm u can’t kick customers out but plzz be respectful about it the tone of the rep on the intercom was rude and tone is everything in retail and hers was horrible. Finally get to the register and Berta helped us. Very energetic and even did a price check for us. Smiled and thank us for shopping with Marshall. She is the reason I didn’t give a 2 star. Great rep she was. Passed by 3 employees on the way out and didn’t even say have a nice night. Plus we had to pushed the door open which was a little tough for myself and I am I guy. All and end wouldn’t go back. I will stay in my city for Marshalls and go to that one.

I love this store! The staff is always very friendly, and helpful. It is much cleaner than most Marshall’s! Lots of new inventory all the time.

What happened to this store? It looked like they had been robbed… the store was EMPTY!!! Lol

The quality of products is GREAT in this store! I come here all the time!
However some of the workers are VERY RUDE!!!
I believe one of the workers that is ALWAYS rude is a manager. She has long dark hair. Older lady with dark bags under her eyes, NEVER SMILES. Every time I see her in the front she looks pissed and is so rude to the customers. I have experienced this first hand myself so I always watch her when I’m in line and she is rude to everyone. They seriously need to get some new staff. There’s another worker that is very rude too but I haven’t seen her recently. She is a Hispanic girl, straight mid length hair, maybe in her 20’s early 30’s. She always looks upset and acts like she is so much better than everyone around her. You work at Marshall’s GET A GRIP!

I made a short trip to California and forgot to bring a jacket. I always forget that even though it’s warm during the day, you need a jacket or sweater to wear at night in California. I saw that this Marshalls was located near the Pechanga Hotel & Casino, where I was staying.
I dropped in here and found a USC hoodie for a reasonable amount. Awesome, mission accomplished. The store is kept clean and organized and employees are friendly.
Return Factor — 70%

what can i say this store is horrable even the acting manager jennifer should not be a manager, because she is not willing to work with customer they have the worst customer service i came to their store to possibly exchange the shoes that i had purchase back in june 28 for my son its a fila tennis shoes it has not been one month and the shoes is falling apart the glue in front and the side of the shoes are coming out its basically defective… i know policy of shoes that once you wear it you can not return it but it should be an exception when its defective and falling apart. this woman jennifer at marshall did not even want to accept it to either exchange or refund or anything they still have the same shoes in their store but she would not exchange it… omg…i cant believe she argue with me in front of so many customer even one of the customer that was returning talk to me and said they are treating me the same way and this is the worse marshall ever… she is right it is… this woman jennifer was not even willing to meet me halfway or nothing it was her way or no way… i was so frustrated with her she is terrible never shop at marshall temecula never i mean they treat you like your stealing from them. they are just terrible i am going to write to their home office even going above the district manager about this cause i felt like i was the bad person… that is terrible you should never make your customer feel that way… she obviously need more training in customer service… even her own cashier felt sorry for me she even said i know that sucks all she had to do was exchange my shoes to another one and problem solve instead this bitch jennifer so call acting manager want to make a seen… wowwwwww it was terrible experience i will never shop ever at marshall again specially in TEMECULA MARSHALL…

Smiling clerks at the end of the day! I like it. Decent selection? Yes! The right price? I’m all in now!

I have never been treated so poorly in a store as I was this morning. On two separate occasions, I had associates who followed me and watched my every move. Not once was I greeted, or asked if I needed assistance. I look for great bargains and compare prices on ebay through my blackberry, so I am assuming that the employees felt that I was being shady. The cashier was very cold to me while I checked out, never thanked me. What completely infuriated me, however, is when I left the store, the cahsier proceded to follow after me, looking at the door sensors. She physically walked out to the foyer and stared as I left. I am not a threatening person, nor did anything that warrants this sort of treatment.

Ok, I know 4 stars for me means that this place is a phenom. So let me share the experience.
I took a gander on Vet’s day to see if there was anything worth my time here. I look in the men’s dress shirt disaster area and start the excavation process. I find several Ike Behar’s in my size and in colors that I don’t have. The price…$ 18. Yeah, you read it right $ 18. Apparently they were tagged as «past season» items, but how is black, white and gray past season? It’s probably the finish, but a Behar dress shirt that normally retails for $ 125 selling at $ 18 isn’t a steal. It’s 3-​Mile Island. Now the meltdown ensues.
2 minutes in the pile I find something that says «D & G». I’m thinking, «nah, no way, not here.» I pull out the shirt, it’s Dolce, albeit a tuxedo shirt but its still Dolce. The price…$ 28. It also has a «past season» sticker on it. I grab it, even though the neck is a half size too small. No matter, I’ll probably rock this with a blazer and jeans anyway.
The last item is a black on black pinstripe Hugo Boss dress shirt. It is quite nice. It will go well with a lot of everything I have. The price…$ 18. WTF!!! There is a guy next to me who picked up a Dockers shirt for $ 22. WTFx2!!! Fella, there’s Boss and Behar in this pile. Morons!
3 legit designer dress shirts for under $ 70. I was mystified. Please if you’re reading this and you’re a guy who knows how and likes to shop, don’t go here. This is my store now.
It ain’t where ya from, it’s where ya at…