Pep Boys

Recently called to get a quote for a starter. Was quoted 112.99 by an employee at the location. Called the following day and was quoted 127.99. Tried to explain to the manager that I was quoted the night prior by his employee and he was non understanding, stating that he had no idea who could have answered the phone. At minimum a sincere apology for the mistake would have been enough. That did not happen… hence the one star for this location. Don’t forget that customer service… even on the phone goes a very long way. Lost a customer and corporate was notified of this poor service.

Pathetic! Worst oil change ever! Didn’t know an oil change takes 2−½ hours when they are not even busy. Never going back!

I purchased a battery with warranty for my car. The battery was not working properly. I went back to the store to have it checked and replaced per warranty. Service department sent me to customer department and sent me to talk to manager. Manager asked me to pay service center to have my battery checked and be able to AVAIL of my battery WARRANTY. I clarified with the manager Danny. Very poor customer service. Never buy parts and warranty from pep boys!

Update:
After talking to a big wig at corporate, it is abundantly clear that this company will stand behind their «policy» 100% (of not honoring warranties because of car being sold; even though it has only been 6 weeks since repairs), but they stand behind their work 0%! DO NOT LET THEM TOUCH YOUR VEHICLE!
My son bought his first car 1 ½ weeks ago. The former owners had paperwork on the car and a receipt from Pep Boys for $ 3,500 on a new engine. It was dated 2÷14÷16 and had a 6 month/​6,000 mile warranty. 6 weeks after the work was done, my sons check engine light came on; we ran the codes and it is a misfiring cylinder– under warranty. Today we went to Pep Boys for them to repair it and they refused! They said that since the car was sold it negates the warranty! Seriously??? How can you only back up your work for a mere weeks? We just need this issue fixed! Has anyone else had this problem? I called corporate and I’m waiting to hear back– I’ll keep you posted!
My experience in short– PEPBOYS WORK DOESNT LAST AND THEY DONT HONOR THEIR WARRANTIES! CONSUMER BEWARE!

Had to get an oil change so we came to Pep boys! Sandra took care of us! It was an easy in and out visit!
Thank you Sandra!

Curtis was very helpful over the phone when my van wouldn’t start and I needed help on a Sunday afternoon. The tow truck driver got it started and I drove straight there just to make sure all was well. Curtis immediately went out to my van and tested my battery and alternator and starter etc. He was courteous and helpful and told me if I had any more problems to bring it back. Thank you!

Just came in to get my tires replaced and I received nothing by excellent service. I worked with Alexis and he was extremely helpful in getting my tires replaced and working out the best the price for me. I was able to get 2 tires and have a nail taken out of one of my other tires with no extra charge. This location is amazing and I will definitely be back.

This is the worst, worst store ever. I would give it –1 rating. Poor customer service. I ordered an item online and was told to come by and pick it up. When I got to the store I was told by a clerk that their inventory is off and that they did not have the item. The drive to the store was a total waste of time. I got a very apathetic sorry. I got in line for another item and one of the clerks couldn’t work the cash register so I waited, and waited and waited to check out. I finally got out of line and left. Don’t go here they are the worst!

Came in on Black Friday to get some oil they where out of what I was looking for. So I asked if they substituted for the oil and they did. The Manager was super nice and friendly and very willing to help me. As where all the employees that helped me .It is good feeling to know that there is still good customer service out there !!!

Took my jeep in yesterday just to get the master cylinder replaced on my breaks and they swore to me it would be done THAT DAY. Our lease was up the next day and I wanted to get a little bit more maintenance done before moving out of the state. Had it all day yesterday, all day today, and 2 hours before close they call me and say they need it another day because they can’t find a bolt they need. AN AUTO REPAIR SHOP DOESNT HAVE THE BOLT THEY NEED. Drove by, they were just getting it into the garage. And I’m sure they’ll try to charge me out of the ass for labor. They also tried to tell me a bunch of other stuff is wrong with my jeep too, but I know enough to know they were full of it then too. Hopefully I don’t waste anymore money on the hotel room my Family needed because of their negligence. Worst auto mechanic shop I’ve ever been to.
NO STARS

I would give 0 stars if possible… this was my first visit to pepboys best of the worst from all the Unilocal comments in other placeses. I went in for an oil change the person who helped me was Ruben. He had a piss poor attitude. was more Intersted in talking to other coworkers then me. was not friendly WHAT SO EVER… he was very rude and NOT helpful… the tec who worked on my car and most likely parked it was Bradley Y. when I payed for my service Ruben said my car was parked on the service side of the store… and it wasnt. it was parked closer toward trader joes with my car lights ON and my windows down. WHO LEAVES WINDOWS ALL THE WAY DOWN??? someone could of hopped in and stolen my car… or my registration or my jackets. I will never return to this store for any business what so ever.
they didnt not care about my car did not do the normal inspections like most placeses do either. I have multiple issues with my car and theu Said nothing to me about it and I had seen them eyeballing it when they were checking my flooids

I went in for parts for my Toyota Camry. I don’t know anything about cars and the parts guy Steven was such a great help!

Took a Honda Oddysey into here misfiring on one cylinder. They diagnosed one bad ignition coil. They then suggested a complete diagnostic for $ 89 we fell for it. They said it needed a $ 1500 valve adjustment, which was just done 40,000 miles ago. Total lie. Replaced the one coil and the car runs fine. Total BS UPSELL, the same fraud SEARS got nailed for 10 years ago.

In the adventure of moving we stopped to grab a bite to eat and ended up with a screw in my tire that we discovered at 630pm. EVERY tire place in Temecula was closed at 6. TGFPB! Because I have a hybrid, I don’t have a spare and had to have my car towed to PepBoys and and we didn’t get there until after 8. The team there took immediate care of me with no hesitation and great attitudes! So grateful that they took a bunch of stress off in the middle of an already insane process!

Pep boys offers a wide variety of items for your vehicles and services! We first started coming here because of advertisements but have since continued to come here because of their great service. We have a Chevy Cruze that has not treated us well and have relied on the services of pep boys in our many times in need. On more than one occasion we have brought our battery in for free testing and have also brought multiple cars here for free check engine light readings. We have also found that they have great deals on oil changes and tires! Sign up for their rewards program, you really can’t beat these deals!
My husband recently went to pep boys go purchase hurculiner for his jeep bed, $ 20 lower than competitors prices! Talk about a deal!
Great location, easy to get in and out of the parking lots. Drop your vehicle off and walk to nearby eateries, bookstores or the mall while you wait for your service to be complete. Overall, 4 stars for us!

It was great that PepBoys had the oil I was looking for. I’ve since learned that Wal-​Mart carries the oils at heavily discounted prices. $ ²⁴⁄₅ gallon jug. Best to go there if you need 10 gallons of refined crude.

If you’re looking for «service» Tyler Perry is THE MAN!!! My family and I were on our way home to San Diego on a Sunday at 5:30pm…after camping all weekend… we had not one but TWO blow outs on our 5^th wheel!!! In almost tears with a truck full of kids I called Pep Boys and spoke with Tyler… he said «get it here and I can help»…well we did get it there and he did just what he said!!! He could have easily locked up and closed leaving us stranded w 4kids… but he took a chance! He spoke it over with his boss Mr Billy Johnson and decided to help my family!!! We were back on the road in an hour and a half!!! We are SO grateful for these two guys who went out of their way to help us out when they really could have just locked up and went home. AMEN, there are still good people out there to help when needed! Their Mommas done good!
Tyler and Billy… THANK YOU!!!

Do not trust! No stars!
I have a sensor on my car and when the oil is changed, the sensor goes off. My mom swore by them so I used some coupon she had. Both times it took Ramona Tire an hour to get my plug out because they had stripped it so bad.
Then. My mom took her car in a few weeks ago and they told her she needs all new brakes. They were just replaced last year. My dad, a mechanic, was in town; took her tire off. Brakes still brand new. They were just trying to get $ 300 for her.
Do not trust

No Stars! Just stay away.
Came here for new tires (no problem) and oil change (BIG problem)
The mechanic neglected to put a new sealer ring (?) when tightening up my oil thing… sorry for the technical jargon
I noticed some oil on my garage floor the next day, took my husbands car instead. It’s a good thing because my husband drove my car and ALL OF THE OIL RAN OUT OF MY CAR!
Since my work took me to Riverside at 5:30am, I would have most likely been stranded on the 215.
There is NO excuse for terrible service. Even an inexperienced monkey should know to put a new ring on the oil plug thing.

One more thing, I got my wheels aligned and they did not provide the normal printout that every other mechanic gives that shows how far off the alignment was.

Usually I service my vehicle at Ramona Tire about a block up the street. They do a good job there but I have noticed their prices got inflated and there are lots of miscellaneous charges and they add up. So, I decided to try Pep Boys. They were a bit slow in helping me but once they wrote up my work order it was smooth sailing. They called me on additional work that was needed and because I told them I was defecting from Ramona Tire he gave me a discount so I saved some cash.
I think I found my new tire and oil change place.