Sunrise Balloons

What an experience! We got our tickets for Christmas from our grandparents of 2014 and we didn’t get to use it until of May of 2016. Due to two of the time our flight got cancelled due to bad weather. Yes it took a year and a half to get it done, but it’s better to be safe then sorry! Trust me your want the weather to be perfect, so you can see the whole entire Temecula valley wine country!
SERVICE: The service that we received was professional and friendly. You get coffee unlimited mimosa, pastries on arrival.
Our Flight: Total flight time was 50 mins. We got to the see the beautiful Sunrise and all the winery’s. DrIt very peaceful up there. It was just wondering experience. Plus once up there they will serve you champagne.
All in all we had a great time! I do recommend trying it once, but be patience when booking your dates. You might cancelled a few times due to bad weather. Like I said it’s better to be safe then sorry!

DO NOT BUY FROM THIS COMPANY. SCAM!!!
I purchased tickets over the phone, inquiring about their groupon deal but unfortunately they said the week that I was trying to book is during the week of their festival, which meant that I had to pay extra for the hot air balloon ride.
I tried cancelling because of it being windy & cloudy the week I booked it for, 48 hours in advanced (like their policy states) but couldn’t cancel because it was «promotional» and turned into them saying that it was the cheapest price I could possibly buy the hot air balloon ride for. I paid $ 400 for a flight for two. They informed me that I can book another day, but because of the hassle this company had given me, especially when trying to contact them & getting a call in return by the manager, I decided not to give this company a second chance.
I asked for a full refund in return, but because of the alleged «promotional deal» I had purchased, they couldn’t give me a refund, mind you that this promotional deal was never mentioned when purchasing the tickets, since I was not able to purchase the groupon deal.
This is bad business. I will make sure to let everyone I know looking to buy a hot air balloon ride in the future to not purchase from this company. There are far better hot air balloon companies out there, assuming they’re more professional than this.

Update based on what the manager replied:
This company never informed me of a cancelled flight nor of a promotional deal being bought UNTIL I contacted them to cancel. I CALLED IN MYSELF 48 hours prior to the flight to cancel because of cold cloudy weather, obviously not being able to see the «sunrise»… It amazes me how this company «says» they had the time to inform me of a cancelled flight when they don’t even have time pick up their phone the first few times I called.
THIS PLACE IS A SCAM.
My boyfriend booked a hot air balloon ride for my birthday but due to bad weather conditions we had decided to cancel the flight. He contacted a worker over the phone (well before their 48 hour cancellation policy) but wasn’t able to cancel the flight due to buying a «promotional deal» that we were never informed about, for which we bought at normal prices.
When we finally got a hold of the manager after countless calls/​emails, she finally replied saying that we couldn’t cancel but we can reschedule the hot air balloon ride. She informed us that by cancelling the flight meant that we couldn’t get a full refund, even though no services were rendered.
We made the mistake of not checking the Unilocal reviews beforehand because it seems that most people are getting scammed without properly being informed of how this business runs. After all that was said and done, it seemed like a bunch of BS and excuses coming from this company in not wanting to reimburse us. Luckily we contacted our bank in trying to dispute this problem.
P. s. Thanks for ruining my birthday.

This was my first ride in a hot air balloon. Got this as a gift for my girlfriends birthday. Thankfully it was early in the morning as there was a heat wave. The staff was courteous and friendly. Our pilot Chris was fun and full of jokes. We got a continental breakfast with coffee & mimosas. We were served champagne during our flight. The ride was smooth as was the landing. Party bus took us back to the winery where we took off from. I would do this again!

I bought the deal off Groupon in September and I used it in February. I was a little hesitant when I read the reviews on Unilocal,but I still decided to give it a try because the deal was too good to pass up.
I gave them a call a few days before telling them that I wanted to make a reservation. They didn’t pick up the phone so I left a message and they called me back wishing an hour. I got to the location about a half hour before and there was a good amount of people waiting. They weighed us and had us sign some paper work. There was mimosas and lots of pastries and fruit available.
They had us get together and gave us an overview then split us up into smaller groups. We walked down to the balloon we were suppose to go on and the place took FREE PICTURES of us before going on. They posted the pictures on their Facebook that night.
It was cold when we got there but once we were up on the the balloon it got HOT really quick! The views are amazing. Our balloon person was very knowledgable of the area and the hot air balloon. He popped open some champagne for us to drink while up there. I’m scared of heights but I didn’t even feel it once I was up there because it was a nice smooth ride going up.
I had a great experience with sunrise balloons! Totally worth it! We were up in the air for about 57 minutes!

Best experience ever! So worth it! Everyone is so friendly and our pilot Steve was amazing!

My boyfriend and I had a great time with this company yesterday! We arrived 30 min before sunrise and everything was ready. They provide a very light breakfast (bread, fruit and mimosas)… then we headed to the balloon in a party bus. Before getting in the balloon a photographer captured pictures of everyone. The ride was about 40 minutes and we talked to Eric, the pilot, throughout the ride. He had great stories from his experience as a pilot. Overall it all went great! All the staff is extremely friendly and I would definitively recommend Sunrise Balloons.
*The only thing I was freaking out was that I did not get the call/​text they said I was supposed to get the night before, but I went on their website and got all the info I needed from there.

My boyfriend bought me this Groupon as a Christmas gift last year, and we just recently had our balloon ride last Friday. Originally we were suppose to do our balloon ride in April, but due to weather conditions we had to reschedule it. When I did reschedule it they actually booked us for an appointment in July, but told me it was in May. After talking to them on the phone a couple times we were able to switch our Saturday balloon flight to a Friday. I am not sure what exactly happened with all the dates and confusion, but our ride definitely made up for it!
The staff and the pilot (Chris) were very friendly. Our photographer (Kelsey) was awesome. She was able to take so many photos and different poses. The ride itself was a great experience. We were probably up in the air for an hour, but we didn’t travel too far because of the heat. The day was gorgeous, and we could see all of Temecula.
Be warned: The weigh you when you check-​in the morning of, but they make up for it with the champagne (Andre).
Definitely an experience to try once. I am nervous about heights, and I felt very safe.

Oh man I don’t know where to start off.
I bought a boucher from living social for two people for $ 241it included pre-​flight banquet of coffee, champagne, juice, and warm pastries. It was a 45 — 1hr flight.
I had called to make an appointment for this upcoming Sunday May 21, 2016. My flight was at 6am to 7 am. The gentleman that helped me had told me that it was some sort of festival. He rephrase that and said it’s the hot air balloon festival that weekend that I’m attending. He said that on top of what I paid for I had to pay an additional $ 80 per person meaning my total was $ 401. I said ok. Paid the rest and he just reviewed my appointment. That was only by phone and this happened May 11, 2016.
He called me the following day which was May 12, 2016 at 4:43pm. He said that there’s was a problem with my appointment. He said that he gave me the wrong information and that I had to pay $ 100 per person instead of $ 80. Which my total would’ve been $ 441. That’s when I said in my mind «WTF! I have to pay that what the f**k is this some sort of scam. I told him no, I’m not paying no $ 100. I want my money back.» so I had to let him know to cancel everything. He said no problem.
I have been calling back on May 13, 2016 to speak to a manager and no answer what’s so ever. I left a message and all but still nothing. I canceled and request a refund back from living social and I also notify my bank for a reimbursement.
All of this happened over the phone. I could just imagine how they treat the customers at are paying for this service and they don’t care. All they really care for is charging those credit/​debit cards.
FYI: if you are planning an anniversary, birthday or a proposal look somewhere else. It seems like sunrise Balloon does not care about customers. They don’t even call you back and if they do the call you back as soon as they are close in closing.
I will recommend A Grape Escape Adventure they are good.

Great views, awesome staff, we will be back for sure, the pilot was real entertaining and the winery is super cool!

What a wonderful experience, Erick our pilot was awesome, experienced and funny. Megan our hostess was really amazing she made the trip something my family and I will remember forever. Faith went out of her way to make sure my daughter’s experience was wonderful. Thank you, Thank you, Thank you.
Highly recommend.

Super pretty! Thank you so much for everything! We enjoyed every minute of our time here. All of the staff was so friendly and informative in regards to the area and our hot air balloon flight. Again, it was an experience to remember and thank you so much!

Absolutely loved this!
I bought a groupon about two months ahead of time for Valentines Day weekend. At first it was a little tricky getting a hold of someone on the phone, but after a message or two I received a returned phone call.
The tour was scheduled for 6:15am and we arrived at monte de oro winery and it was beautiful. The other guests were inside with the light complex tart breakfast.
Cj was out pilot and Megan was our photographer. They both were Amazing, funny, knowledgeable and attentive. Megan was literally running underneath our balloon just to score somewhe some photos for us. Cj gave us the smoother ride and we got to go on the brand new balloon summer breeze.
We even took advantage of the $ 100 deal for his parents to go on at any time they choose! Love it thanks guys

Fun and friendly staff. Funny pilot. The group was great! Made it easier on me due to my fear of heights. The pictures, the service and the smooth flight made for a fantastic morning! Will never forget this birthday!

Super friendly staff. So much fun and our pilot was so funny. Oh and we had the biggest and baddest ballon.

Bought a Groupon for $ 249 for 2 people.
Called about 2 months in advance to reserve a spot for the 2^nd weekend in March. There was no hassle to get this date.
Send a confirming text a 9 pm the night before saying where and when to meet (6 am!)
Had mimosas before we boarded.
10 people per balloon partitioned into 4 sections.
In the air for a bit longer than an hour. Amazing sights and great stories from our pilot.
Landed and the party bus picked us up and drove us back.
Would highly recommend. Stay in Temecula overnight, because flight time is usually before 6 am.

Our Sunrise Balloon experience was wonderful. Megan and CJ, total friendly, totally professional. Even got a few extra minutes in the air because of a slight breeze. Good time all around. Highly recommended.

This was so much fun. I’m scared of heights and the take-​off and landing were so smooth. Definitely recommend.

Very awesome experience. Staff was super friendly and cool. Very down to earth type people. Made you feel relaxed. Super safe and very fun. I loved it. The ride was smooth and easy. The winds were at 19 mph. You just guided through the air. It was amazing. Get they’re groupon deal. It will save you a lot of money.

My Husband and I purchased a groupon (on the recommendation of Steven, who is with the company) because Groupon will allow you to reschedule in the event your ride is canceled due to weather (Darn El Nino). It was a little difficult to get in touch with the company via telephone in the beginning (they don’t usually answer), but they do return calls within 5 hours. My 25^th birthday was spectacular because of Sunrise Balloons in Temecula. We got to ride in a new balloon with 12 other individuals (the basket is fairly spacious, but with so many people you can expect to get close to your neighbors). Sandie was wonderfully kind and helpful. Our pilot was chatty, loved cheesy jokes (as do I), and knowledgeable about hot air ballooning. We had such a magical ride and I would highly recommend this ride as a Groupon to ANYONE :)
You can check my photos here:
Sadie posts photos online