Urban Exchange

This Clothing store is out of this world, with such Great Name Brand Selection of clothing in both Men & Women. could use some larger sizes. But the Awsome Purse & Wallet selection, like Gucci, Chanel, Coach & MK. Wow!!! I have shopped here a few times & just love it, I have told many of my friends & I will continue to come back & shop here, also the Employees are very Nice & Helpful. Thank you so much, plus you keep me updated by looking at your E-​Bay Iteams as well.:)

Awesome service, great selection and above fair pricing on purchases. Such a sweet young lady who helped me and purchased most of my items at great prices. I will be back and not sure why this store scored low. After 10 yrs in business something must be working right and at a location That has little to no street exposure. Just shows how «word of mouth» marketing/​advertising is a small businesses best friend !

Ok where do I start? So I come in with three bags of clothes, no stains, no holes, and extremely little wear, basically 40% designer brands and the rest no name brands. I leave the register and walk around browsing the tank top selections and looking at tops that look like they belong under my kitchen sink, you know the kind we clean with. The owner is selling a bunch of hillbilly clubbing tanks for 9 to 10 bucks. You can find the same thing at the Salvation Army for half the price, sorry but that is blatant honesty right there! A thrift store is a thrift store and to me this is no higher end then goodwill or Salvation Army, so girls if you are wanting a more high end thrift store well this isn’t it… She tells me she wants none of me things. You don’t want a Jessica Simpson dress from Macy’s but you will take the rags with the balls on them from others? Yeah ok, no wonder your stuff isn’t selling. Like you said. Ladies if you are looking to sell your clothes or buy cute tanks look elsewhere in temecula, there are better choices. The owner tends to write her bad reviews nasty grams, let me tell you your attitude on Unilocal influences your business, so when you get angry at people for saying your clothes are ratty they are being honest, take the advice, lower your prices, get over yourself and donate those hillbilly tanks please!

Stopped in here because I had some like new name brand (Hudson, Seven, Columbia etc) clothes that I wanted to sell. I left my stuff with the employee to look through as I walked around the store. After about 15 mins she tells be she can only offer a trade. No explanation why she wouldn’t buy the clothes but I’m guessing they weren’t worn enough or not enough holes as this is all I saw in the store. Thanks, but no thanks I’ll just sell my stuff on eBay. Should be Urban Junk!

This was my first time selling and entering this business, and instantly as i left I regretted my decision. The quote I agreed upon was $ 40 for some great lightly used items, from Marc Jacobs rings to Levi shorts and a Coach wallet. All items i used once. More than half of my stuff was taken and because i had been waiting for long i simply agreed and walked out. It was my fault for making the deal knowingly being hustled because they resale value will undoubtedly be greater. I overheard the lady at the counter say «we’ve been here for quite some time but it seems like nobody knows we’re here» Maybe try giving fair prices and not try to come up on the customers items. Especially knowing you will resale at a much larger value. Word of mouth and ethics goes a long way, All and all i do regret my first time selling and will express how distasteful my experience is to all my extensive thrift shop following. There are better places to sell in Temecula/​Murietta. Take time to look them up, learn from my mistake.

I do NOT recommend this place to anyone looking to get any money for your stuff. Lady behind the counter in her pale makeup with dark lipstick was rude as hell. Never have gone to this place before I arrived at 3:05 on a Saturday, and was turned away from selling my clothes because there trade time is only from 11 – 3 Monday to Saturday. Really 5 minutes? And especially because I had no clue since I only found this place on Unilocal.
Since most of us people work 9 – 5 jobs and can’t make it in from 11 – 3 I had to go back the following Saturday. I brought 3 pairs of men’s shoes (basically brand new, maybe worn one time), 1 pair of women’s shoes also brand new, a pajama set, a thermal and 2 pairs of brand new Levis with the tags (showing I paid $ 58 each). The rude lady behind the counter took the jeans and 1 pair of shoes and gave me $ 23 cash. (And she rejected half my clothes.) REALLY! I know they are going to sell the clothing for a lot more but really $ 23. You’ve got to be kidding, I took the $ 23 and will never be setting foot in there again. First and last time I sell my stuff to a consignment store. I get it the business needs to make a profit, but that’s just a straight ripoff. Anyway! Like I said wont be back here.
P. S. I’ve worked in customer service in my past and I personally consider the employees here very rude. Treat your customers nicely and I promise you guys probably won’t have as many bad reviews.

My fiancée and I were in just recently (We live in San Diego) and like always, we were both able to find some awesome clothes for way less. It looks like they remodeled the store and the place looks like a store you would find in the mall, not like the grungy places like Buffalo, and it smells awesome! They started selling high end candles and we ended up buying a bunch of them for gifts for the holidays! It was cool too, because while we were there, a guy came in and picked up a bunch of bags of clothes that were going to be distributed to family’s without. it’s refreshing to see a family owned business assisting less fortunate people. Urban exchange you guys rock!

Absolutely LOVE this consignment store! They have the cutest clothes, the largest designer jean selection, the best prices, and awesome customer service!

I walked into the store today, and I was pretty please. They had a good selection, and fair prices. The merchandise was in very good condition. The Employee was very nice. I’m defiantly coming back when I have more time to look around and buy.

Wouldn’t shop in this dump if the stuff was free.
I agree with Donna P.
Rude Rude know it all owner

This boutique is FANTASTIC! I had heard about it when I recently moved here from a few friends as I was looking for a new bag. I finally made it in to this boutique and I wished I had gone in sooner! This place has the most beautiful one of a kind pieces from Luxury designers, as well as some BEAUTIFUL gently used purses. I am a mom and I work in a professional environment so I need to keep my wardrobe fresh and up to date. I am shopping here exclusively and will try to make it in once a week, as every day they get in AWESOME new pieces!!! I found a cute coach purse for $ 40, a pair of $ 200 True Religion Jeans I bought at Urban Exchange for $ 27, and a cute summer dress for $ 8.I really LOVE this boutique and the owners are so nice and very friendly. Excellent customer service! I brought in some clothing pieces and they offered me a generous store credit for a few of what I brought in!!! So I was able to get another pair of jeans and a gorgeous necklace! They have jewelry and top brand sunglasses as well! They don’t have junk so keep in mind they won’t take your junk. If you ever want luxury fashion at a very affordable price COME HERE FIRST!!! Its worth the drive and its located in a convenient location. I LOVE, LOVE, LOVE URBAN EXCHANGE!!!

Not a fan of this place. They are not welcoming, push you away from talking with them while they go through your items when selling and are short with you. They don’t have great brands for women’s clothing. Would not go back.

I’ve been coming here for 3ish years now. At first it use to be such an amazing store. Selection was always great, the store was bigger (use to be double the size but with the economy I’m guessing they had to downsize which is fine).
My biggest complaint isn’t the staff or anything (always had a pleasant experience with them) but it’s the selection of men’s clothes. I’ve brought in multiple designer clothes (Lucky brand jeans, FCUK, guess, etc) through out the years and always get store credit. I’ve had the same store credit for about 2 years now (close to $ 70 worth) but the men’s selection is such garbage. Either it’s a bunch of tshirts for skateboard companies or a CRAPLOAD of jeans that all seem the same. Prices are usually decent when you find something. I’ve bought things in the past (a while ago) here and it’s more expensive than a yard sale but not nearly retail prices.
I understand they can only sell what customers bring in but the men’s section is getting smaller and smaller every time I go in (usually once a month). If the owners are reading this, maybe there is a way you can attract more men to your store by running a special or something?

Used to come here a lot and sell my stuff, it was okay before but I no longer come here because I feel like they don’t really give you anything for your stuff. Also their clothing selections aren’t very good anymore. Nothing really special. It’s over priced and overrated. The sales people aren’t very friendly either, don’t come here it will just be a waste of your time. Sell your stuff somewhere else or online.

Joke. The lady at the counter offered me $ 25 or $ 40 store credit for all four of my items: band new BCBG clutch, Stella & Dot clutch, Stella & Dot necklace and Jill Milan clutch all in brand new condition.
She said «we would re-​sell for not that much.» That’s a joke, right? Near the counter on display were very used, dirty Ugg boots with a $ 19 price tag.
Get real.

I checked the store’s hours before driving here. Supposed to be open til 7 pm on Sundays. Upon arrival, I see the hours have been changed. The store now closes at 5 pm on Sundays. However, it is currently 3:08 pm on Sunday ²⁄₁ & the doors are locked. No sign on the door indicating why. A wasted trip. Very unprofessional.

I like this place. First time I went there I found a shirt from one of my favorite brands. Blonde lady was nice and pretty lol
Overall I had a good experience haha

Relax people… if you’re lucky enough to find something you like… than «lucky» you. I’ve sold items and bought some as well. Just picked up vintage Levis, copped some Varvatos my first time and have also visited with no «luck» at all.
Run of the mill items don’t sell, so don’t try and unload them… take the store for what it is and be happy that sometimes you can buy an awesome pair of shirts, shoes, or 160.00 vintage copper rivet Levis at a discounted price!
Don’t like the owners… don’t go back. I’m there to copp items for cheap — not to enjoy the customer service of the owners. It’s simply a matter of hit or miss on inventory. Face it, how many people are willing to part with their favorite items so people can stroll along and buy at a deep discounted price.

This is in response to pjetro g.‘s response to my first rating. First of all, anyone reading this can clearly see how rude these owners are. I’d like to first address a statement pjetro made which is a lie. «ALL OF OUR EBAY ITEMS are for sale at Urban Exchange and are clearly marked and available for all of our customers. If an item is behind the counter and not available it’s because it has already sold and is waiting for shipment.» Bold faced lie because I was looking at some Coach purses you had listed on Ebay so I jetted down to your store only to find that NONE of them were on the floor for sale and they hadn’t been sold on Ebay either.
Also, pjetro, you don’t have to explain to me how your business works or how much you spend per month. The people who visit your store don’t care about your finances and how much you spend per month buying inventory. I also don’t need a lesson on how to sell my personal items, although I thank you for the effort. I wasn’t born yesterday and do have knowledge regarding resale as well as retail.
The fact of the matter is that I’ve been to your store on many an occasion and NEVER see any of the things you have listed on Ebay for sale on the floor. Let me ask you this. If you buy something for 50% of your sales price and then list it in an auction on Ebay how do you even know how much you’ll get once your listing has ended? Do you just estimate what it may sell for with your vast knowledge of how to sell second hand items?
You’re welcome for the link, by the way. Maybe someone will come on and see an item you gave them $ 10 for end up selling for $ 100 on Ebay or, better yet, the items you won’t purchase but say you donate that mysteriously show up on your racks. It works both ways, you know.
Also, you didn’t even address the rude behavior of the woman behind the counter (which could very well be you). You seem to skirt this issue when replying to people and this has been mentioned by the majority of people reviewing you on Unilocal as well as in the hidden reviews. She has absolutely no customer service skills and has an attitude like she’s doing the customers a favor by letting them shop there.
I sell my used items on Ebay now so that I can get at least 300% more than what you would give for them (that is, if you would even accept them).
Nope, I still think Urban Exchange sucks. Too bad you couldn’t take an honest, negative review like a (wo)man Maybe a better thing to do would have been to ask yourself why you only have 2 ½ stars here on Unilocal?
You said you are a CHOICE (I bolded because that’s what you did). Whether you are a choice or not, people deserve to know what they are in for if they choose to do business with Urban Exchange. That’s what places like Unilocal are for. Did you not realize that?
Get a clue as to what your customers think of you and start making changes. Also please look up the word INTEGRITY in the dictionary.

If I could give 0 stars, I would. I have given this place multiple chances. The counter staff sucks, they are super picky (sorry girl, not everyone is going to bring in their Louis Vuitton for you to buy) and they act like it’s a chore to show you anything in the glass case. Why the attitude? Nevertheless I was in there several times and have bought things on occasion, but I have yet to see anyone crack a smile besides the owner who is rarely there as far as I can tell. Specifically the ultra blond, somewhat bigger girl has the worst attitude I’ve ever experienced. This is a customer service, retail job. If you can’t be friendly, go wash dishes somewhere, where no one needs to see your grouchy face.