AT&T

This place is amazing. I am always in and out and the floor representatives are always so helpful and personable and really hook you up with the best deal for you. Twice now I have been in to set up new phone lines and get a new phone, and both times I have left like I want to be best friends with the people that work there. A bit of advice is to not go in hour before close– because it gets packed! Cody was the guy that helped us originally and he was rad! Thanks Cody!

Rude people, no one greet us and just starred at us weird. We finally asked if we can get some help Leanne was still rude! We’re from out of town just trying to grab a new phone. Thank God For Chris and Cody! They seen us frazzled and save the day! Hooked us up with the new 6s and apologized for the lames! Beware of Leanne, she’s so basic!

Used to be good… Now they don’t acknowledge you and help people that come in after you… Definitely don’t want to come back or keep their service with this customer «service».

One word: EXPLOSION!
I got an email promo Thursday night, I was getting ready to board a flight and when I woke up at 8:30 on Friday morning I called to see if I was eligible. I was told I was, but the long and short — after 3 transfers and what not. My fiancé lives in Mesa and I’m in S.F. So we had to go to the store together to purchase, activate, and get new phones and upgrade.
Well lo and behold what was NOT told to me was that I’m 8 months into a 2 year contract so I’m not eligible for next. Even though that was what was written in my notes.
SO — we get to Tempe Marketplace, and CASSANDRA comes over to help us. Lord have mercy, if I could have someone fired it’d be this girl.
It was SO outrageously obvious she didn’t want to help us. SO then she «talks to her manager» who unequivocally says no as well. It was a manager override position. So she hands me this OLD broken down landline phone to call «directly into AT&T» «just keep pressing 0’s» …well that didn’t work. …I got someone on the line by listening to prompts, and was explaining to him the problem.
HE, the phone rep, was TRYING to help. Cassandra was over gossiping with her coworkers. My fiancé asked about a fitbit, she couldn’t be bothered. Finally I snapped at her and flagged her down. She and the phone rep went blow for blow on the phone. Her snobby, snotty attitude needs to be DEFLATED. She works AT and FOR AT&T. I was offered a promotion which they NEEDED to make right.
At the end of the day my fight was out and I wanted to literally knock this girl out because of her crappy attitude towards us.
I rated a 0 on a phone and personality survey. AT&T customer service ended up calling me back yesterday to find out WHY I rated them 0. After listening to the way she SPOKE to ME and her «colleague» over at phone support at AT&T I doubt that she’ll have a job. The customer service rep was as offended and outraged as I was.
Spare yourself. It’s Tempe Marketplace NOT Scottsdale and sure as HELL not San Francisco.

Screw you at&t. I bought a used iPhone 4 but the nazis at at&t wont unlock it for me because the previous owner owes a balance. That should be between you and the previous owner. I will never use your service and will try to persuade everyone I know to jump ship and use a carrier who knows what customer service is.

Gabriel gets a 5 star rating today for his excellent customer service and patience. Thank you

I wish I could give this store zero stars because it truly deserves it. I even called AT&T customer service (611) about this store. The people who work here are so rude every time I have ever been in it. I have been an AT&T customer for TEN YEARS, in two different states, and I have never encountered a worse staff. I am surprised I am still an AT&T customer after visiting this store. This store could not care less about pleasing the customer, just making their sales and getting commission. How do I know this? Because they literally told me they want commission on my sale. Also, one of the managers tried to compare his job to mine, saying I don’t know what it’s like to worry about their job. I’m a teacher. Please, AT&T, do yourself a favor and restaff this offensive, joke of a store.

This store makes me want to change to verizon. Bad experience. Never solve my problem. If you want to do something a little complicate, it will takes u half a month to do it. They keep telling you go back home and take what what. After you take all documents, they will tell you they just cannot do it with no reason!!! But verizon will do all of this without a doubt. Call quality is bad too.

Recently went In to reevaluate the plans on my two lines. Haven’t been on for years and found it surprisingly pleasant. Sat down with Jose and he was quite helpful and I updated to a plan that made more sense for my wife and I. He seemed like he really knew his stuff which is always welcomed. He did talk about additional features and services that I, hadn’t actually heard about but ultimately I didn’t really need, but he wasn’t pushy at all and actually just gave me the info if need in case I was interested at a later time. I decline and he let it go. Big kudos for not turning a simple visit into a major headache, which is what I was expecting for some reason. I’ll definitely head back to this location anytime I need to talk to someone.

Holy up-​sale city! The store is clean, the staff is friendly and accommodating, but man, let me be. I don’t get who decides that customers would like being hounded about this that and the other thing, but I just came in for my phone. It just makes me feel like they looked at me and thought «This guy’s a sucker». Not a fan.

I’m not an AT&T customer and I will never be, but I was there with a friend because she wants to buy the screen protector for her new Samsung Galaxy S4. When we walked into the store, there were a lot of customers waiting to be served and there were only 3 employees covering the store, 2 females and 1 male. We were greeted by the male employee that he will help us once he’s done helping his customer. We waited for about 5 minutes and noticed that the male employee has disappeared and is no where to be found.
We waited and waited and then none of the other 2 female employees ever came and let us know that we will be helped. Be in mind that they were helping their own customers at the time, but still, I was shocked that they don’t care about other customers but the ones they are helping out at the moment. No wonder people said AT&T has the worst customer services, I never knew that was true until last night.
Good thing I’m not an AT&T customer, or I would go crazy for not being offer any assistant. If you want a good service, try going to another AT&T store or just shop online.

I have been an AT&T customer for several years and this store is the best. However it all is due to Anita. She went the extra mile to ensure that I got the phone and the plan that fit my needs. When I lost my phone a week later, she helped me replace it for very little cost.

If I could give zero stars I would. They just don’t care about customer service and are super apathetic.

I have never been more disappointent with a company in my life! It took me 4 months of calling Customer Service and going into the store to get my phone issues fixed. I’m talking about something as simple as being able to access my voicemail. I finally had to travel 30 miles away to a DSC store where finally after what seemed to be 27 employees later I am now able to retrieve my voicemail and send a text message! I would NEVER recogmend AT&T to anyone and I dream of the day my contract is up. I would rather pay a higher bill with Verizonthan deal with the incompetence of the employees and lack of Customer Service!

The four stars are for you Amber.
You definitely are an amazing salesperson and the only one that actually knew what she was talking about.
I would have put 5 stars… but somethings are lacking… like the other employees that stand there looking stupid when I am obviously there to buy a phone. (Especially when I ask, is there anybody that can help me, I need a new phone)
In comes Amber to save the day.
I am not the easiest customer by a million miles. I am very indecisive and a little bit clueless. Amber was patient and explained things to me in a conversation that I can understand.
But I have to say the funniest thing that happened the other day. I went in since my phone decided to not turn on. (Yes people, the battery was charged) The manager was helping me and another customer. Amber came up and started talking and the other customer said, «Amber! What a cool name) I am not kidding you, the manager gave the customer the Loser sign.
It was hilarious.
Luckily the customer had a sense of humor.