Chase Bank

I came here on a Monday afternoon expecting great customer service and service. When I was next in line the lady who was in the front did not greet me did not say how I was doing horrible horrible customer service I came to cash my check and I couldn’t she send me to a wrong location which I drove 45 minutes. She did not say goodbye have a good day or anything she didn’t even hand me my paperwork horrible experience I will never ever come back to this location again!!!

Amazing customer service; I ended up at this branch completely unplanned after another appointment at 5:57pm (I was watching the clock as I knew they closed at 6).
The lady at the front desk was lovely; she told me there would be a 30 minute wait, which surprised me as I was sure she’d just say they were closing. I asked if I was OK to step out for a smoke and she said yes, so long as I stayed near the doors as they had to lock them at 6. I chose to just stay in there but I thought the consideration and manners were great.
Well before 30 minutes was up I spoke with Joshua Haynie who was absolutely FANTASTIC. He was extremely accommodating and really helpful on every front; he was patient and well informed, able to answer all of questions and worked quickly. He was professional but also very friendly and was great dealing with me — I’m not difficult, I’m downright lovely (no really!) — but I’m from OS and have no credit history here yet, plus the US banking system is still somewhat confusing — he has been a great help and has continued to follow up with me on things I need help with. Extremely understanding.
Chase was my choice for their account options, I never expect great customer service at a bank — but honestly, everyone has been fantastic at this branch. I couldn’t recommend it, or Joshua, more highly.

Excellent customer service

Came to this bank the Friday before labor day weekend to open a new account. Sat and waited for 30 mins only to be told by some spiked haired douchebag that they were closing in twenty mins and would I like to make an appointment. Well you losers lost out on a big account as I had a check in my pocket that would have been well worth the extra time it would have taken this DOUCHE to open the account shame he was more concerned with grilling hotdogs then doing his job. Chase on 48^th St and southern won my business as they know how to treat potential clients.

I’ve been a Chase customer for nearly 20 years and have several accounts, both personal and business. Today for my business I tried to draw $ 1000 in ones and the branch was completely unaccommodating. I expect money to be available to enable my business. That was not the case today.

Today around 2:30 pm while in the drive through, my car battery died. I told Danielle, the lovely young lady at the window, my car had died. She offered to see if anyone had jumper cables to help me out. Minutes later, three young men came out, pushed me out of the lane so one of them could jump my battery. Within a few minutes, he had me on my way again so I could head over to AutoZone. Lovely young people going above and beyond their job duties. Thank you Chase for hiring great people!!!

Been banking with Chase Bank for like forever. Enjoyed their fast service and friendly staffs. Great location just off Loop-​202 & US-​60 and within minutes from Arizona State University (ASU) & Mesa Community College (MCC).

My boyfriend and I go to this Chase all the time, since it is the closest to our house. The service is always great and friendly, but this last visit really impressed me. We went in looking to sit down with someone and discuss the possibilities of taking a loan out with the bank. We were seated with Besart Sezairi, I think I spelled it wrong, and he was beyond helpful. The both of us, and our other roommate, told him about our situation with rent and Besart told us taking out a loan would be the worst option. Instead of making us take the expensive route that would eventually cost us hundreds of dollars, he hooked us up with a plan that would cost pennies a month, and it would still give us enough to pay for our rent. Thank you so much, Besart! I know you said you were brand new to this branch, and I can already tell you are an expert at what you do!

The bank — the place you go to stand in line to either sadly wave goodbye or happily greet your money.
On rare occasions, however, you need a little more. We recently stopped in to get a form from the bank and when we were chatting with the guy helping us while waiting for the form we explained we needed it because it was one of 40+ pages we needed to fax (who uses fax machines anymore, right?). Then the guy offered to fax it all for us which we thought was pretty cool of him.
He was really nice about it too and was still very personable even when he was supposed to be getting off work and the 40 pages were taking their sweet time getting faxed.
If that’s kind of customer service doesn’t deserve five stars I must be missing out on something.