MasterCuts

I am so upset with Master Cuts! I went in today to get my hair touched up for an interview later today. Ie: covering my roots and redo the rest as it gad faded. I came in and I never got the girls name. She slathered the color on my hair and made no attempt to keep it from getting all over my face and body. She didn’t have much care for conversing with me, which made for awakward silence. She finiahed coloring my hair and set a timer for 45min. Most places put a plastic shower cap on to keep the dye from running down any un wanted places. She did not, she just clipped my right side up and left my left side up to gravity. Then she vanished not seeing her again until 5 min after my timer went off and another coworker let her know I was done. I later find out she was having lunch on my time. So she rinses my hair and takes me to the chair. I asked her to just even my hair and give me some bangs, nothing too difficult. Never have I ever felt so degraded with the way she talked to me. She must have just left school, because she treated me like I was a 5 year old who had never gotten a hair cut. I dont know where you want me to look if you don’t tell me, so forcefully shoving my head on way or another is not the answer. Then she says all done and whips the cape off me. I told her I was on my way to an interview and I need my hair at the very least dry. So I had to pay an extra $ 10 to have my hair dryed. If I wanted it fat ironed it would be an extra $ 20. Im already paying $ 80 so I was not too ready to throw in an extra $ 20 just to look decent. I did not tip her because I had dye going down my face and she said it was my fault for not wearing makeup. So I went home and had to scrub nail polish remover all over my face. All in all I will NEVER go back!

I’m giving Mastercuts a 1 star review because I cannot give them 0. Horrible experience !! On September 30^th, 2015 I went into Mastercuts last minute because I was going on my anniversary vacation with my boyfriend the following day. I walked in and showed the stylist what I was wanting done on my hair. It was an Ombré. Which I have posted pictures as well. During my visit the stylist: Lacey was very kind and made conversation with me the entire time. But when I was done I expected her to blow dry my hair fully and maybe even style it a little just so I could see the final outcome. When I asked her to do this she told me this service would cost extra money ?? On top of the 100 I was already paying for my ombré I said no thank you, that I could go home and do it for free… as my hair was still wet I couldn’t really tell how my hair looked, I payed and left her a 25 $ tip. I was sure it looked great, and it took almost 3 hours to complete .
Well when I arrived home I blow dried it and began to straighten it. Before I could even finish straightening my hair I burst into tears… it was horrible. Nothing like I asked for. I took a few pictures, sent them to my boyfriend, who gave me the money to get my hair done. he called me right away and knew I was upset. He called Mastercuts right away and spoke with Shelby the Manager. She apologized and told us that she would be more then happy to fix it for me if I could come back in the morning. Well I was unable to do that since I was leaving for vacation. So she informed me that I could get a refund for the 100 $ that I payed for the style but not the tip. At first I was mad because she obviously didn’t deserve a 25 dollar tip, but whatever. So we followed the steps Shelby told us to do to get a refund… we sent pictures of my hair and the receipt into corporate. Shelby said it would take a few days for the money to go back into my account after they Reviewed my email.
After about a week I still hadn’t received my refund nor a call back from corporate. So my boyfriend gives Mastercuts a phone call and asks to speak with Shelby… we were informed that she was on vacation for a few days. We gave her a call back about a week later. She wasn’t available. so we left our name and number for her to call us back. We repeated this process about 5 times. We would call and ask when Shelby would be in, but when we would call her at those times she was somehow «unavailable» At this point we are furious because we feel that Shelby is avoiding to calling us back… Yesterday, when we called Shelby actually answered the phone, so she had no excuse this time. my boyfriend spoke to her, and she told him that they wouldn’t give us a refund. So we are basically screwed out of our 125 $. I had to go to frys and buy box dye so that I could fix my own hair before my anniversary trip. no thanks to Lacey .
I do not usually write reviews, even for bad service, because I myself work in customer service. but this was absolutely horrible. I do not recommend this place to anyone, as you see any of those stylists can fuck your hair up and they won’t reund your money for you.
Shelby not only lied to us about giving us a refund in the first place, and avoided calling us back, but she also in my eyes did not handle this situation as a manager should have.

Great place, very clean and bright. I got my hair cut by Ana, she’s great! Very personable, friendly and did an excellent job!

Ricky is absolutely the best! He does an awesome job every time he colors and cuts my hair. I definitely recommend making an appointment as Ricky is very busy.

I came here because, I needed some color on the roots. I am always making quick little stops like this because, I am always traveling around. I try to make the most of my down time. I had no idea where I was going to go, but I walked around the mall thinking that I would find something.
Here it was, plus I have tried many Master Cuts all over the country including Alaska, which was my personal favorite till it closed down.
Anyway, they were nice enough to get me in for a color session. I was very grateful for that. They were busy and there was a lot going on. I had no appt. but, I know if MC can fit you in they will.
I liked the color job that she did. I was not crazy about the blow dry process. I have very long hair, and it is naturally curly. So there was a lot of pulling going on which a little different process would of stopped.
The place itself was not all that clean. Any hair or nail shop should be very clean in my thoughts. I was happy with my color, I am grateful that they saw me.
Lots of parking as it is in the mall.

Great place — I personally recommend Ricky but the other stylists are very good as well.

Tiffany has cut mine and my wife’s hair along with our kids for quite a while. She’s patient and does a great job even with our wiggles a lot 20 month old… If you want a friendly face and a good cut for a reasonable price go see Tiffany!

Tiffany has been cutting my hair for years and she transferred to this location recently. She’s amazing i have naturally dark brown hair and now I have blonde highlights that are beautiful, no orange streaks she’s great at her job and she’s great to chat with while she does it! Go see her you won’t regret it!

Shelby is amazing and turns me into the perfect underwater princess every time I come by. Helpful, funny, and a master with sheers (even though I won’t let her chop off more than an inch at a time). HIGHLY RECOMMENDED.

I have been going to Shelby for the past almost 6 years for everything from just getting a couple high lights to cutting off almost a dozen inches off my hair. So when I heard she moved salons I knew I had to move with her. She is one of the most talented cosmetologist I’ve ever met. My husband and I can come in and both get exactly what we want. She is professional and friendly and makes me feel like family rather than just a client. I have gone from the darkest black that I could to platinum blonde all thanks to her. And with the prices at master cuts? Why would I ever go anywhere else?! Do your self a favor and go in and see Shelby :)

I am so excited to become a patron at this location. Shelby (new store manager) has been cutting my hair for the past 4 years or so and always does an amazing job. Since I never know what I want to do with my hair, I always trust Shelby to make the right decision for me. She’s given me more than a dozen different styles (From super short to very long) all of which I love. My most recent haircut from her has actually received more compliments than all of her past ones combined. As she becomes more experienced as a stylist, her skills show through her work and it’s not only noticeable to me but to my friends and family as well.

I recently came to this salon only because Shelby (the new manager) has been cutting my hair for years and she switched to this store from the Dobson & Baseline Cost Cutters. Let me tell you, I will never let another person cut my hair besides Shelby! I would follow her to the ends of the earth because she is the only stylist I’ve ever had that truly listens to what I want and executes it every single time. Her coloring skills are magnificent. I’ve gone from fire engine red to blonde to black over the last few years and she always gets my hair to the color I want. I have really short hair — and as a woman, it’s incredibly difficult to find someone who can cut my hair without making me look like a guy or giving me a square haircut that doesn’t compliment a woman’s head shape. I am constantly blown away by her talent, customer service skills and attentiveness. I couldn’t recommend her more! In fact, she does such a great job that I’ve recruited my mom and grandma to go to her as well and they always love their results.
The shop is always super clean and organized. The rest of the staff seems very professional and skilled as well. I’ve seen other people come and go while I’m getting my hair done and I haven’t seen a single person leave there with anything but a nice haircut or color. It seems as though the staff gets along well and operates as a team. This is nice to see since I’ve been to upscale salons before where conflict between stylists has made my experience less than enjoyable. Overall, I love this location and I love Shelby’s work!
Plus, let’s be real, the prices are rad. I couldn’t ask for a better salon.

I live next to AZ Mills Mall and have been going to this location since Ricky started there a few years ago. I used to go to to the location at Chandler Fashion Center until I had a bad highlight experience. Then Ricky took over as manager there and I was blown away by his professionalism and talent, when he came to AZ Mills I was thrilled. I prefer him to cut my hair but if he’s not available or I’m in a hurry any of the other staff do an amazing job. I’ve never had a bad haircut or highlights at the AZ Mills location.

I’ve been going to Ricky for four years! I love him! He is amazing! Great service, great atmosphere, and Ricky does an awesome job with my hair! He’s a lot of fun, and makes the whole experience enjoyable! Give Ricky a try at Mastercuts! You won’t be disappointed!

Great service. Love the place and Ricky is awesome. Very professional. he’s the best!

I started seeing Ricky because my Mom recommended him. She had been going to him for a while and always looked great so I checked him out. I have been very happy with him ever since. He also does a wonderful job with my kids (ages 6 and 3). He is very patient and listens to what we want. I even trusted him enough to cut my hair on live news for a donation event he was doing. We donated my hair and he gave me a beautiful A line bob. I couldn’t be happier with him and recommend you check him out!

I’m updating this because I again wanted to sing my praises to Ricky Cherry. He is amazing and is the only one I trust with my hair. You could go to more expensive salons, but what’s the point of that if you have this amazing man here. I get a lot of my hair products here and I couldn’t be happier with my service. Again, you must try Mastercuts and let Ricky Cherry cut your hair. He’s the best!

I got a super cute cut by Cody– he took his time and did a fantastic job. I love my new style! Thanks Cody, you’re very talented.

Well, contrary to the other person who reviewed before me — I enjoyed me time (or maybe, rather, the person) there. I have been to Toni & Guy, Moodswings (twice) and Mastercuts… twice. Honestly? WAY cheaper, the stylists are far less pretentious.
½ times I went to MoodSwings: I loved it… but I can never get an appointment with the guy I had the first time.
Toni and Guy? Well they just don’t listen to you…“Please don’t razor my hair, you see that picture on the wall of the punk rock dude? DON’T do that!” Guess what? …They’ll do it anyway.
Anyway, I digress …
Today I saw Rebecca at Mastercuts. She was knowledgeable… took her time: Cross checked her lines, and the cut’s length. She suggested products but not overbearingly (ahem, Moodswings are you listening?) She also paid attention TO THE TEXTURE of my hair. Something that the aforementioned place did not. «Let’s just … ignore the texture… and hopefully it’ll work out!» Not cool.
Who knows, maybe I lucked out? But that’s great for me! I can save $ 40 bucks, buy what I want… and have someone fun to chat with while my hair gets done :)
Pleased.

Forgive me follicles, for I had really sinned against all that was holy and in good taste when I rocked up to this place and got a haircut.
Rationalization: I had gone through a hella frustrating streak of paying 60 bucks or more for cuts at various «better» salons only to come out dissatisfied and looking crappy (see my Toni & Guy Scottsdale review). So I thought gee — I’m paying a lot for shitty cuts, why don’t I try the inverse: maybe paying less will result in a better cut!
Yeah, sometimes logic ‘aint my strong suit. And Mastercuts sucks. Think 6-​year old kid with scissors taken to a Barbie doll head in terms of skill and result, lower that bar a few notches, and that’s what my hair suffered this one time I digressed.