Performance Automotive & Tire Center

I ended up having to get a new engine put in my car here. The manager before Todd left things in a storm with me, but ever since Todd has taken over, everything has been awesome. He’s been more than generous and understanding about the issues that happened and has taken care of me every time that I need something done. I definitely recommend this place, from oil changes to engine swaps. This is your place.

To start off, I’d have to say this is by for one of the easiest auto shops around to deal with. I brought my bmw with severe motor issues. The customer service was awesome, and worked very well with me. I ended up needed an entire new engine, with some other work needed to go along with it. They worked with my schedule to get it done, and of course went way out of their way to get me everything done in their power for the best price. I was quoted at another shop for $ 6,000 plus. I’ll the day work was 100% and way below! I wouldn’t take my car (or recommend) anywhere else! Also supporting a local business that is loyal and honest, can’t be beat.

I would recommend everybody steer clear of this place. I am a marketing rep, and earlier today I was going B2B talking to people about the company I represent. Upon stopping by performance automotive, I had my trainee for the day greet the man at the window, who seemed to be the owner (said his son worked at office max). He expressed his disinterest, so we left shortly after introducing ourselves. We told him to have a good day, and he said you too. After we had walked about 50 yards away, the man opened the door and shouted «suck my dick» to both of us. We were in such shock considering we were nothing but polite and professional to him. Needless to say the guy is CLEARLY a pervert and I can only imagine the way he runs a business, considering the way he treats people.

I HAD been going to this place for 2 years, then it changed ownership and I am NOT a happy camper. Prior it was wonderful and a trustworthy place.
The ONE time they did my oil change they failed put an air filter back in… WHAT? How’s that happen. NOT cool. They also said I needed the same repair that my records showed from the last time– however, I had it done by someone else, so they DIDN’T even look! Of course, they found other things wrong too.
I went to the Performance Auto out at Superstition Springs and it was the «old» owners. They said that they are getting A LOT of people back from the other store. Lots of complaints.
EEK!
So, I will go all the way out to Superstitions Springs — also — Go to their website and print out coupons for $ 14.99 oil change.

I work directly across the street from here, so it has been convenient for me to take our 3 cars in for oil changes and tires, I cross the street to work and pick my cars up at the end of the day. Many of my co-​workers do the same. Todd, who used to work here, was nice, I liked him. Recommended some repairs for my husband’s GMC, but said they could wait, no emergencies. He trained the new manager, Chris, and said he was going back to the Mesa location. So I have dealt with Chris now the last few times I’ve come in for tires & on 6÷30÷15, an oil change for my Lexus. First, I got my daughter tires for her Mustang a couple of months ago, then she ran over a nail and got a flat about a month later. Had to call AAA to change it, they said none of the lug nuts were tightened on any of the tires (1 or 2/​tire were tight, the rest were almost falling off). So the next day when I took it in to get a new tire I told Chris about this, being extremely concerned because my daughters drive in that car, he shrugged it off and said he’d make sure they were all tight when he replaced the tire. Fast forward to a few days ago, during my oil change, he called saying my left axle was broken and has grease all over, as well as a couple other things all related to the axle — He quoted me $ 1,100 for one issue, $ 500ish for another issue, and $ 300ish for something else, but «because they are all in the same area, we can fix it all at the same time and I’ll knock a couple hundred bucks off the price». So about $ 2,000 to fix the problem. My husband said no, we researched it online and called our friend who is a certified Lexus mechanic in N. Scottsdale and he said that whole fix is a $ 150 part and he’d do it for $ 250. I took it in the next day and got it fixed, total was just over $ 250. That next day, Performance called me to «check on the car», which I thought was odd, but I told the guy my story (wasn’t Chris, his name was Jonathan, nice enough guy) and told him they just lost all of my business, not to mention my entire firm will hear about this since many of them take their cars over there. Anyway, never going back, and it’s too bad. Going back to our friend in North Scottsdale. The drive is inconvenient, but at least he’s honest. So for an oil change, I guess you are okay, but be wary of anything else they quote you on.

Here i am once again. Just got my car back. Being that it is Saturday and super busy, i didnt have to wait long. It is 110° and these guys are hustling getting things done. I dont know how they can work outside in this heat. I was surprised that my bill was a good price and i am happy my car is running smooth. Thanks again guys in the garage for all you do :)

So, when we first got here a guy in the front asked us to bring the truck in the shop and showed us the problem. He said there is a hole in one of the hoses, he gave us an estimate. When we came back to pick up the car. The charge was WAAAAYY out of the estimated range. When asked why we were being charged so much, the manager got an attitude and said he can drop it a bit. Even after the charge drop, it was still over the estimated range. I asked if they do military discount and he said «theres not much to discount here» When we questioned who the guy that gave us the quote was, he said he doesn’t work here he just hangs out around here. Very unprofessional for THE MANAGER to have a friend hanging out and giving customers FALSE estimated costs! After asking for a corporate or owner info, he said he can not give out that info. He was NO HELP at all. Regret going here. First AND LAST time.

My experience with Chris was to the point I actually wrote a review for one of the first times in a while. When I walked in the door I felt like I was talking to my brother (true family man). He also actually knows what he is talking about!

So far I’ve been very lucky to get employment here in the valley after moving from LA. I try to do lots of reshearch before I spend large amounts of money. I found Performace Automotive and Tire Center on Priest Dr by happenstance, the owner of the company I work at gets his fleet of trucks worked on at Performance. So I got a 2^nd opinion, what the heck we were driving right pass it. I’m so glad we did. I got a lot done on my 2005 Volvo wagon. Chris K and staff are skilled, good vibes all around. I even got a loner car. Chris took care of the most important issues first. I’ll be back to take care of the secondary issues soon. Thanks for helping my transition into the Phoenix area a lot smoother. Michael H.

DO NOT GO TO THIS PLACE
They really should get 0 or negative stars for their actions
They try to add on false charges and things you do not need.
My wife changed the cabin air filter before she took the car in for an oil change, and then the worker tried to bill her for it.
When she told him it was brand new, he tried to say it was dirty. But it really was only the normal carbon coloring that it has straight out of the package.
The typically story of some loser trying to take advantage of someone he thinks knows nothing.
Then he changed billed her for transmission fluid even though she told him not to change it when she brought the car in.
They just kept trying to add costs for things that they did not do or didn’t need to be done.
And to top it off they said it would take 1hour and it took 3 hours
So my wife got to wait around for 3 hours and then have them try charge her for things she didn’t need.
STAY AWAY from this place !!!

Got 2 coupons, one on my car and one on my wife’s, for a $ 15.99 oil change. We both went in, brought both cars, and although the coupon said «1 per customer», I figured since we are TWO people bringing in TWO cars, we are two customers. Todd insisted the coupon means «one per family» instead. I didn’t argue it at all, even though he was hostile as if I was going to argue it. Needless to say, they lost 2 customers’ worth of business as we are not going back due to this poor customer service. I am only giving the review a second star because the other guy at the counter was actually really nice.

I had used this shop to get an all four wheel alignment. After getting the alignment, they told me they could not align the rear wheels as it required shims. They gave me an estimate of $ 400 to install the shims and I would have to get an alignment again. Frustrated, I paid the $ 60 and got the front only aligned. After leaving on my way to California, I noticed the steering wheel was off to the left. I called back to explain and the guy at the counter informed me it was «the trade off» for getting the wheels aligned in the front only and missing shims in the back. I was frustrated knowing my wheel was off. I felt this still wasn’t right because the steering was on point straight before I took it in. I ended up calling the Nissan dealer and they told me «the trade off» was unheard of and I shouldn’t trust that shop. I ended up having Nissan do a second alignment for $ 99 and they told me no shims were required. I picked up the car today and the steeling wheel is center, it drives straight and no shims required! Oh, and Nissan actually did a 4 wheel alignment no problem! I won’t be able to get my $ 60 back from this place but at least I know not to trust them. I would recommend to my Unilocalers to go somewhere else.

I came in here at 8am, just 30 mins after they open. I called a week ahead asking for an appointment but was told they don’t do appointments. I thought it was odd… But whatever. I had a free oil change coupon and made it a point to stop in early. Upon arrival I was told they’re booked with appointments all morning. What?! I was told they don’t do appointments. This really upset me… But the gentleman at the counter (Mike, the manager) was great and despite being busy, prioritized my car when I explained the situation. I also overheard him helping another customer with the same genuine customer service. I later talked to the technician servicing my car and told him I was driving to CA within a few hours. He took the extra time to check my tires for the road trip. I was out within the hour. First time here, but I really like these guys already.

I went in with a coupon for a free oil change. They were very friendly and service was fast. It was great that they didn’t look over every piece of the car to recommend many fixes as most places do. They only mentioned I might consider replacing a part which allowed oil to leak (it did have a slow leak I noticed before) but with their advice I felt comfortable leaving without paying for anything. I will return and recommend.