Planet Fitness – Tempe

I haven’t gone to planet fitness in over a year due a recent addition to my family! I noticed a charge of $ 90 to my account from planet fitness. So I called and they stated it was my yearly membership fee??? I pay $ 20 bucks a month and you advertise a no strings attach fee with a monthly rate and a hidden yearly fee! Wow you guys got me !!! So I tried to cancel and they say no you must come on person. So I go down 7 days before the billing cycle and the still are charging me for the month! Nor did you even look at my ID? I haven’t gone on a year!
Great customer service guys, I will not be returning after our 4 year together. Besides the amount of elderly people is annoying and dangerous all at the same time! I love EOS fitness now because of the 30 minutes classes! And I’m not afraid to knock over the old people! Lol

I’ve always been really pleased with this gym; the price is right, it’s always nice and clean and there are plenty of machines. I take fitness classes throughout the week and use the gym for cardio purposes so it’s perfect for me. The massage chairs and hydro massage beds are a huge plus after my workout and unlike some gyms I’ve been to, you’re working out with people of all levels so you never feel awkward. It truly is a Judgement Free Zone. I love that with the Black Card Membership, I can bring a friend anytime I want and they don’t ever get pressured into signing up. I really have to give a shout out to Sarah, the General Manager. She recently went above and beyond to provide the most exceptional customer service I’ve probably ever had in my life. I’ve been going through a series of unfortunate events and was forced to cancel my membership due to extreme financial strains. She called me the next day and offered me a different option so that I can continue coming. Her kind gesture and the welcoming smiles of all of the employees here every time I come in speaks volumes about this company. Thank you all!

I signed up on 3÷20÷16 and have gone everyday since. I also just took advantage of their Design Your Own Program Fitness Training. The trainer took my information, needs, and wants, and created a weekly plan for me. They have a lot of cardio and various types of weights. I’ve seen people here who are already in shape, guys who are very muscular, and people who are the exact opposite. I’ve never had to wait for a machine. Like any business, they have their busy times/​days and their slow times/​days. Every staff member I’ve been in contact with has been wonderful. There are always staff cleaning. They have $ 10 or $ 20 memberships. Either price is a great deal for all they offer. This is a simple gym, no classes that you would find at a more expensive gym, no pool or sauna, but if your focus is getting fit this is the place for you!

I am surprised how nice the fitness center is for a good price.

I ended up cancelling my membership just before it hit the 1 year anniversary. It just wasn’t for me. I liked the circuit area for when my time was limited, but they don’t enforce the area, so people would often just start where ever they wanted, and not follow the redlight/​greenlight timing.
It’s mostly a machine gym and the machines have a reduced weight stack. You often are unable to go as heavy as you able to.
Planet likes to say that they are not a gym, well they are not. And the people that go there really don’t know what they are doing and take up a machine by just sitting there. That just slows down everyone else!
Back to LA Fitness (fortunately I never cancelled)

Good: Very affordable, clean facility, endless rows of cardio equipment. Great if all you need is a cheap gym to do cardio and occasionally light weight machines.
The bad: Don’t come here for weight training. It’s a waste of time. No deadlifting allowed? What seems like hundreds of empty cardio machines and FOUR squat racks? I have yet to find a day or time here that I can actually wedge myself in to one of the squat racks between surly bros and girls snapping selfies.
For my personal fitness goals, not worth the $ 10 a month. For weight loss or cardio, it’s fine.

This is a very basic gym: cardio machines, some weights, and a pre-​made 30 minute circuit. There’s also tanning and hydro massage beds. Nothin fancy, but if you’re like me and just want a clean place to get some cardio in a few times a week, this place is great for the price. I actually like this gym because it seems to be a ‘gym for average people’ and it’s nice to work out with all ages and all shapes and sizes.
The pizza and bagel thing — it’s not every single week so if you’re worried this (actually kinda clever) marketing scheme might thwart your fitness régime it isn’t too hard to avoid. I think it’s like once a month.
I’ve been a few times and some of the staff actually greets me by name and they’re all pretty nice. I tried to sign up originally at a different Planet Fitness and the front desk guy was super rude — I’m glad I ended up at the Tempe location!

Overall this gym is great for the price and it has all the basic gym equipment. With that said there must have been some change over in the last several months. This gym is not maintained like it used to be. More often than not I walk in to encounter piles of dirt/​hair/​dust on the floor and around the equipment. In the past 4 months I can honestly say I have not once seen an employee clean while I am there. In the past I would always notice someone cleaning the floors on most days. It was pretty bad during Nov/​Dec last year and I almost complained. It has since gotten a little bit better but the floor is still overall dirty.
They also keep rearranging the equipment which is annoying.

Great price for clean facilities and quality equipment. Hoping to implement more healthy choices this year. Come and join, you never regret working out!

Dear Planet Fitness CEO,
We see the BS pizza scheme, and what you’re doing is so transparent its just dirty. PF can «evolve and educate» your members make the right choices by removing the FREE PIZZA & CANDY and providing smarter choices, smarter options, and better leaders to show they care about their members’ health.
This is NOT a «After 5pm «review…
On a positive note, the equipment is well maintained and the staff is abundant and friendly, and always accommodating a pleasant exit.
Your prices are great, the PF Black Membership is great, love the sun tan booths, lounge, and restrooms. But the massage chairs needs work (comparing to another PF gym (Mesa)).
Overall:
This is a great gym for the price if you are on a budget.
PF wants Real People, with Real Goals, help your members achieve their goals by removing the junk, and this gym would be the answer people are looking for!
Thanks!
PF Mission Statement:
We at Planet Fitness are here to provide a unique environment in which anyone — and we mean anyone — can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold-​maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need.

This place is still in great shape two years after opening, and it’s close to home. The price is right and free pizza/​bagels once a month. Very hard to beat quality cleanliness and price of this place. Almost forgot to mention the free tootsie rolls. BOOM

I really love this Gym.
I’ve been battling my weight most of my life, and I’ve never had good luck keeping a fitness routine.
However, something about Planet Fitness has helped me keep my fitness goals.
Sure, their personal trainers have been running through a revolving door, and most of them are promoted desk jockeys, but I don’t really use their service or take their «classes»
The have TONS of cardio equipment, and just enough weights that there is no, or very little wait. People are polite, and the facility is CLEAN CLEAN CLEAN.
I was visiting some other gyms because I was interested in classes, but nothing came close to Planet Fitness. I’ve been visiting nearly daily for eight months and I love it.
This is my home Gym, and I will continue to visit as long as I can!
Thank you Planet Fitness for creating the environment I need to get healthy!

I like this gym a lot. I recently got a black membership here and it always has the machines I need available, and free wifi. It is open ²⁴⁄₇ and I really like the massage chairs. The no gymtimidation is interesting which means no judging or grunting allowed. It’s kind of like an average joes (seen Dodgeball?) the tootsie rolls and pizza nights are weird though. I don’t like that. The body vibration machines are novel but I’m not sure if they really benefit anything. My only request would be to add a scale in the locker rooms.

Pretty decent gym, definitely a little funny with their rules but I guess it makes it more comfortable for some. The tvs are a bit too high for the bike area but I guess your not really there to watch tv.
No pool no courts for basketball or racket ball. Not a vip member so not sure what goes on in that secret area. I will update you once I have more intel.

I absolutely love this Planet Fitness! This is the first one that I have ever been in and they have a loyal customer for life. I signed up for $ 1.00 prior to moving to Phoenix with the stipulation that I would pay $ 20.00 a month for the Black Card access. Upon my arrival the staff was very friendly and welcomed me with enthusiasm. They took my information and gave me a free T-​Shirt and badge. I noticed that they have a lot of machines available and they even gave a chart of the times that are peak that way I could decide to avoid the crowds if I wished. They are open 24 hours a day and have services such as free massage beds and chairs for the Black Card members, free tanning, as well as Free Personal Trainers. I met with a personal trainer and he has made a plan that will work just for me. He asked about my goals and health issues and gave tips on how to improve things and maximize my results. I am very impressed with this establishment and look forward to spending many hours there!

Price is only $ 10 a month for the basic option — access to the workout areas and access to the lockers and showers. In addition, this is a place devoted to the average person going to the gym, versus the gym rat. Unlike other places weights are not all over the places, everything is kept organized and the signs on the wall indicate that the sort of boorish behavior one might see at other gyms, is not appreciated, nor tolerated. I also like that they are open 24 hours so one can come quite early or late at night. Relative to the price I think this is a great deal and I think they have a solid value proposition for the average person looking for a place to work out.
Oh, I also like the bank of televisions, with the sound off, covering a large variety of channels — certainly gives one something to do while getting in the aerobic part of one’s workout.

Apparently when you sign a one year contract with Planet Fitness it doesn’t end at a year. They will continue to bill you without any notification that they’ve continued your membership.
I got an email today informing me that I owe them 40.00 for February and March. I haven’t used the facilities because I was not aware I still had a membership. I can’t cancel over the phone, email or through the website. Even if I were to pay these ridiculous fees I couldn’t cancel today because I can’t go down there in person which means I’m going to get charged through April as well (since the billing for that cycle is tomorrow)
Horrible business practices, will be filing a complaint with the Better Business Bureau.

I started my membership back in June and it was a definitely a nice gym. Everything was cleaned occasionally by the staff members and everyone was always nice upon your arrival/​departure.
The amount of equipment is basically what you pay for (BASIC EQUIPMENT).
The reason I have to give a 1 star review is because while I tried to cancel my membership, the staff had an entirely different attitude towards me. Not only myself, but my roommate decided to join me and my transfer to LifeTime fitness (*ahem* no ending contract fees along with an entirely better facility).
I was well aware that I had to pay a contract ending fee so it was no problem. However, while I was trying to end my membership the attitudes were very snotty and made it very hard for me to cancel; my roommate experienced the exact same thing.
Their motto is «judgement free zone,» which I guess only pertains to current members or people trying to join. This experience was definitely displeasing.
Don’t trust a gym that serves free pizza and bagels!

So I decided to stray from my usual gym
& try something new. Planet Fitness was the closest gym to where I live so my boyfriend & I signed up.
Here’s a few pro’s:
Very quick and easy sign up process. Very low cost with no commitment. Clean facility, they have wifi, and it’s never too busy so there are always machines available. If you upgrade your membership you also have access to unlimited tanning and a few other cool machines I have yet to try. You can also bring a guest to work out with you. Lastly, there’s no annoying «personal training» or membership upgrading sales pitches from employees. You can come and be left alone to workout without being bothered.
Cons:
No swimming pool/​sauna/​steam room. No group classes like yoga, spin, Zumba, ect. If you get the basic plan, you can only go to that particular gym and no other locations.
That’s about it, overall very worth the price! I have not found a better deal at any other gym.

I’m a member at the Moon Valley location and I gotta say, this location is so much better. I was on my way to Gilbert and decided to stop in for a workout since I had an hour to spare. The facility was clean and the folks working were very friendly.
I wasn’t a big fan of «specialty equipment» being in the stretching area. ASU girl working on their inner thigh muscles for the better part of 20 min, It’s really congested in there. I prefer Moon Valley where the area is designed for those who are done with their workout to stretch and do abs.
But, if both locations were side by side, I’d definitely come here though.