Steak ‘n Shake

Even for what it is – burgers and fries – the food is extremely salty. Every time I come here I get bites with pockets of salt, and others that taste normal. With the reputation that steak n shake has in other states, I wanted to like this place. But I don’t think I can take it any more. Maybe one day I can taste food from a real steak n shake… Until then, I won’t be back!

I was excited to hear that a Steak ‘n Shake was opening in AZ after falling in love with it in Indiana. When they first opened, they offered a larger menu. Now they have a very limited menu and removed pretty much everything I would order at Steak ‘n Shake. No more banana shake or guac, egg, etc on their burgers. Very disappointed. Parking is a pain on Mill (and not free) and with a very limited menu, I will not be visiting this location anymore.

This is not a real Sns! They suck and they never follow their schedule! Always closing way earlier than the actual closing time! Always! At least 25 minutes earlier!

Many people have told me to be weary of this SnS as its not a true representation of what Midwesterners know and love. I didn’t want to believe it until trying so for myself. They’re speaking the truth, sadly. The SnS this Midwesterner knows & lives is not what is in AZ. Their HQ is in downtown Indianapolis, so I’ve grown up with this place.
The getup from the getgo is nothing like a normal Steak n Shake — you have to order from a cashier even if dining in. It’s also not that classic black & white diner with red accents. Straight up futuristic-​ish with red walls and weird tables/​seating. The employees here don’t wear the bowtie & paper cap — they wear shirts that make them look like they’re part of Graham Rahal’s racing team. If you look at the menu, you’ll notice many things off the regular SnS menu are missing — primarily all Chili Mac’s, Orange Freeze, many shake flavors, and the turkey club. I was super excited to find my Frisco Melt on the menu, but disappointed with the taste — the meat is different, and there wasn’t nearly enough Frisco Sauce on the sandwich. I’ve grown up to expect it dripping out from all 4 sides, and it was just a light splash. The fries are a little different — slightly saltier — but mostly similar.
I seriously hope that SnS management will find lots of land soon for a REAL, AUTHENTIC SnS consistent with the Midwest so the good people of AZ don’t have to bear with the pathetic excuse for one on Mill Ave.

I was excited to see a Steak & Shake I’m AZ; the first time I tried this place was in Orlando. I’ve since seen them in Ft Lauderdale and Miami, but never on the West Cosst until today. Unfortunately, everything from beginning to end was a huge disappointment. I should note that the service was great, however, aside from the service this location needs lots of work. Every table was disgusting. There was no attempt to clean the filthy tables until o asked of one could be cleaned for me. The excuse I was given was that they’d been hit by a large lunch crowd; that’s fine, except it was now 3pm. The food was under seasoned and boring. I expected so much more.
I will not return.

Alright so I crave food from back east… This is it finally, only people bashing on this place never grew up with steak n’ shake

Went here on Halloween night, what a mistake! Seriously, I cant make this up, 40 minutes for 1 lemonade. and 1 hour for a hotdog. that’s embarrassing. I know its Halloween, but come on. we didn’t order a full meal here. I will say the patio was nice, great for people watching everyone in their costumes. Come on Steak n Shake, you can do better.

WHAT HAPPENED TO THIS PLACE? My soul is crushed. I don’t know what changed but now it’s no better than a McDonald’s. They used to have organic burgers and like mushrooms and avocado as toppings… now the burgers are the flattest burgers I have ever seen (literally less than a pancake… I’ve never seen anything like it, actually) and the taste is bleh and they don’t have sweet potato fries anymore… is this even a real Steak N Shake? So upsetting. In fact McDonald’s is probably better. Never going here again.

IF I COULD GIVE 0 STARS I WOULD. 45 minutes for the thinnest burger I have ever seen. Always under staffed and then the staff is stressed beyond what anyone should be at work therefore not giving their best service. I don’t know in what world you have only 5 workers when it’s a well known fact the night will be busy. Messed up my order, and the bun was hard. Also the place was completely filthy with soda spilled on the floor where customers needed to walk.

Burger and fries were good. However, I had a vanilla shake and that was absolute garbage. Would come back for the food though.

This may be the worst milkshake I’ve ever had. You should be able to expect better from a place with shake IN THEIR F’ING NAME.
I wish I had read the other reviews first. This was so bad I’ll never give them our any of their other locations another chance.

I came today 10÷11÷15 and both soda machine had no ice. We told the workers and nobody seemed to care. Bad service

The customer service was excellent! However, the location was a MESS! The ice machine was broken when we walked in, ice spilled everywhere & nobody cleaned it until after we got our food. I even heard the staff arguing with the manager when asked to clean up & take the over flowing trash out. The food… It was Disappointing. It looked nothing like the menu. I’ve never thrown out a half finished shake & burger. The fries were all in small pieces. It was an overall bad experience. I do hope the staff moves on to bigger & better someday, especially the manager with his good attitude & personality.

This is the worst managed place I have visit. Waiting over 30 minutes for our order. We should have gone to 5 guys.

We had a great time. Here my son Alex will tell the rest. Here’s the deal. This is not your grandfathers steak and shake. I wish it was but its not. But for the Midwesterner or easterner who remembers what a full service steak and shake is like. At least you will have the memory is your childhood steak burger at you disposal. And that’s a good thing. So I won’t be too hard inn this abbreviated concept. After all the manager was nice and the cashier was from saint Louis. And that’s a good thing. Even if the arak burgers didn’t come on China and the shakes were not served in real glass.

Oooooh man… I really don’t want to do this, especially since Steak ‘n Shake has such positive memories from my time with family back in the midwest, but this particular location is consistently bad.
Steak ‘n Shake was never a five star experience, but it was never a notably POOR experience, either. I don’t understand how this one can even go by the name. The menu is WAY smaller than a «real» Steak ‘n Shake and the ice cream doesn’t taste right.
I’ve even given this location a few tries, just to make sure it wasn’t just a fluke, but no dice. I hate to say it, but steer clear. I wouldn’t recommend this location to anyone, and I won’t be going back.

I read many of the other reviews and thought to myself, «can this be the same restaurant I know and love?». I think this Steak ‘n Shake tastes just like they did growing up so many years ago. I especially like the French Fries — mmm, thin and tasty. The milkshakes taste just like they did when I was a teenager. And now that I am older, I can buy draft beer — which they serve at this location (albeit expensive). Mmmmm. Beer. Burgers and Beer — nothing is better.

Not a fan! If you want a good burger your better off at in n out.
Expensive for what you get. Burger has no seasoning, Chilli Cheese fries were awful. Cheese was watered down and there was no chili just a few beans and we for sure thought the shakes were going to be good but those were terrible as well. Pretty disappointed in this place because their pictures on the website looked amazing but it was not good at all.

Okay… I’m from the Midwest (Indiana) so I grew up with steak and shake. Hard to believe one had flown in under the radar without me hearing about it. Thanks to Unilocal I found this location and decided to try tonight.
First things first it’s a stripped-​down menu because it is not a full steak and shake. No waitress or servers here. Their menu was decent and I suggest you order the original steak burger with fries. The patties are very small so I suggest getting a triple.
Oh… THEY HAVE WINE and BEER! Crazy!
The food tasted great as well as the shake! I would suggest it to anybody who’s looking for a good quick burger and shake! The place is clean and the employees were friendly.

Actually kind of surprised this place has such low reviews, but I’d agree. Let’s be honest, a lot of AZ and Cali natives don’t know a good hamburger when they see one and hop onto the new hype easily, no offence! I’m from Chicago and we are all about keeping good food and service around in the Midwest!
I used to eat at SnS in Illinois pretty often, I liked that it was sit down and diner style. Kind of disturbed at this new trend of making nice quaint restaurants into impersonal fast food shacks. I had a plain burger and fries and my friend had some toppings on the burger with fries and a shake. I was kind of shocked at how mediocre the shake was, really disheartening. The burger seemed slightly undercooked and the bun was cold and soft/​mushy… fries were average, not what I remember! They messed up our order 2x times and had to wait over 30min to get it right, thank goodness we had time or I be really p-​oed. Actually found out they had forgotten about us as well (idk how that happens!).
I finished the burger cause I was starving by then but I couldn’t finish the fries and that never happens! Ouch. Oh and by the way, it is most certainly NOT* the «In n Out of the Midwest». I like I-​n-​O alright but the actual SnS in the Midwest is a much higher supreme creation.