The Dump

Great place, Josh was so helpful! I don’t understand the negative reviews. The «dump» is just a name people!!! If you guys are looking for unique pieces and right now great patio furniture, go here!!!

Jim at The Dump did a terrific job helping my parents. Very knowledgeable and helpful !!

Got a new adjustable mattress base from a very nice and friendly sales guy, gave us best price and smooth process, like the last time

This place is the biggest bait & switch rip off! They said they had tons of mattresses on sale for «pennies on the dollar» good name brands… BULL! I GOT THERE TODAY, THEY HAD 1 MODEL for $ 329. A no name piece of crap and the they jumped to a $ 1000. Why? Oh they were already sold out. TYPICAL BAIT AND SWITCH! Went to AZ Mattress Outlet & got a memory foam gel king, boxsprings, frame & delivery/​haul away for $ 850! The Dump is a Dump!

Great prices. Bought a great living room set! Everyone was extremely helpful! I spent quite a bit of time here sitting on every set. I even lost my cell phone in a couch and they helped me search for it.

If you are not there to buy a $ 3000 mattress they are not interested in helping you. Asked two sales reps about a radio advertisement and they showed me the bed and left. No attempt to upsell or help me buy that bed, completely intended on buying it but left do to crappy service

We have had a great experience at the Dump buying outdoor furniture. Andy, our sales rep was extremely helpful
.I rate it 5 stars for value and prce.

Much more impressive store than the name! We were amazed at the selection and quality of the furniture. We bought an outdoor rug, and it looks gorgeous on our patio. The staff were very friendly, helpful, and efficient. We will be back!

Heather met us at the door. Found just what we were looking for. Good selection and pricing.

This place is over priced and the staff is probably some of the rudest people I’ve ever dealt with. I drove 45 minutes to check this place out and it was a complete waste of my time. To say Didi stalked us is an understatement. She wouldn’t stop talking and followed us around the entire store, but the minute we asked for a discount on some floor chairs to go with the full priced table and 4 other chairs we wanted to buy, she went stone cold and rudely announced «not gonna happen!» as she turned around and stomped off. She behaved worse than my 6 year old daughter does when I refuse her candy. Needless to say she didn’t approach us again. The remaining staff wasn’t any better and when we told a sales man of her behavior we were told not to let someone else’s negative behavior ruin our day and suggested we find another sales person… ummm this statement came from a Dump salesman who continued to walk in the opposite direction of us offering no further help. I wouldn’t recommend this place to anyone!

Excellent service and we love our furniture. Excellent quality.

For a place called The Dump. Prices were pretty high. We did find some ok deals and lits of really nice furnature.
However being asked every 10 minutes if we need help was on my last nerve. Finally we had a female employee just stand there and stare at us after we said. Just looking Thank You… and then follow us around. When we asked her if she would mind not following us. She said ohh I’m not we are suppose to wonder.
We left and will not be back. We will spend our money elsewhere.

They ran an ad all week long about «going out of business» and «Everything 10 cents on the dollar».
I took a couple hours out of my day to drive there.
I didn’t see a single item that was even 90 cents on the dollar.
I’ll never waste another minute going to this store.

I went to the Tempe location on last night to see what they had. I was looking for a new living room set and wanted to see what they had after my last purchase didn’t last as long as I liked. I will say there is some nice pieces of furniture. The prices seem a little ridiculous. Here was my biggest concern. The sales staff was very very pushy. She followed me around the store non-​stop from one corner to another. When I told her twice that I was looking, she continued to be pushy and wanted to show me some items. I told her I was looking for a wing back and found one I really liked. I was ready to purchase and then she made the comment, «you really don’t want that. Its not practical. Let me show you something else. You can’t use that everyday». Excuse me, but if I want a wing back chair, I will get one. It is about my preference, not the sales persons. I entertained her and she preceded to show me multiple chairs that were well over $ 1,100.00. She continued to show me chairs I didn’t care for any of these and really wanted the wing back. She then started telling my friend that was with me, «tell him he doesn’t want the wing back. It’s not practical. He doesn’t like anything I recommend». The sales person continued to make me annoyed and make unprofessional remarks to me about my desire to buy a wing back chair. Then the sales person kept pushing a $ 1,500.00 chair and talking about how it lasts over twenty years and the best quality money can buy and talking about the various financing options I had. I told her I will think about it and then she said, «I better see you tomorrow. Ask for me. Don’t go to Stella». Needless to say, I will not be going back to this store or giving a single cent to the store after the experience.

Don’t waste your time, prices at this place are ridiculous similar items can be found at other places for half the price or less! With Ikea just around the corner don’t waste your time or money.

Prices are good, but the selection is often boring. They are only open FR/​SA/​SU so don’t bother weekdays. I bought a queen bed here about 5 years ago and there was a little bit of a hassle picking it up, but I still come by to see what they have.
Some of the deals are pretty good, just know what you’re looking for and be familiar with what a good price is, or what’s an ordinary price. Some of the styles are blah and ordinary.
Low pressure. The sales people will notice you looking, but don’t push other than to ask if you are doing ok, do you need help. They don’t hover.

Polite salesman. On time delivery. All went according to plan.

Shonte’ Outland is exceptional! She was courteous, professional, and responsive to all of my questions and comments. I was confident in knowing that she would have an answer to my problem. After purchasing an expensive sofa set, I discovered that a few cushions were defective. Although it took nearly 3-​months to replace, Shonte’ gave me the positive reassurance that all would be well… and it was! This young lady should be recognized for her superb character in customer relations. I can’t appreciate her enough.

I have run across pushy sales people before, but I have never been stalked through a store the way I was yesterday. I was looking at rugs, just browsing for new living room make over I hope to do someday. I was approached by a sales guy & I told him that I was just there to look, I wasn’t buying that day, and if I had questions I’d come find him (not difficult to do since there were 6 sales people standing together with clearly nothing to do) After telling him politely 3 times that I was just looking & had no questions, he continued to just follow my every move and did not leave a 5 foot radius of me for 20 more minutes, making me so uncomfortable we just left.
To top it off, when I got home and googled the rug I was most interested in, I found it on Amazon $ 85 cheaper with free shipping. Go figure.
Update: Thank you Hicks for reaching out to me. I appreciate that you’ll be discussing this with your sales team, but please be sure management is aware. If this is how they’re asking the team members to perform, than its a management issue and perhaps would be best addressed at the top or with the training department.

This is a furniture store, not a high school. Seriously? Sales people «whipping their heads, looking, pointing and shaking their heads!» If a person cannot handle social situations, stay home and order off the internet.
Give the employees a break. It’s management that drives their aggressive sales style. People, quit being babies and take control of the situation — ‘adult up’. It’s not rocket science to tell staff, «give me your card, if I need help, I’ll seek you out, give me some space’. These are just people making a living and not hanging out on a corner begging for money b/​c they are too lazy to work.
I close on my new home next week. I’ve been to the Dump 6 times, after doing thorough research on the price/​quality of the items The Dump sells. The quality and prices keep me coming back.
I purchased a queen mattress set today. It is the most amazing comfort I’ve ever experienced. My sales guy, David, provided an exceptional transaction. Without asking, David added two ‘memory’ pillows ($ 119 value), a mattress protector ($ 99/​value) and a mattress pad ($ 49 value). And the over-​priced delivery fee? $ 0, sweet!
Based on the previous extremely negative reviews from other customers, I must have been in the Twilight Zone of the store that no one ever sees.
To quote Arnold…“I’ll be back».