Auto Giants

I am in process of a class action lawsuit against them. I which I could have given less stars. Please do NOT waste your time. This place is a joke!!! By The Way, don’t believe anything they say!

If I could give less stars I would.
Only thing good about this place is Carl, Brian, and Tyree.
In need of a vehicle I turned to auto giants. I should have known from the cheesy commercials that this place was nothing short of a JOKE.
I know getting cars is a long process but after 4 months I’m STILL dealing with them. Went to trade in my 98 Nissan Altima, which they told me they’d take it for $ 1400 with an additional down payment of $ 1500 for a 2014 Ford Fiesta I did not choose and also (without the knowledge of auto giants) had a recall on it, however I was gracious. For a month, AJ called my job every second about first a check, then pay stubs, then something else I gave them the night I walked out of auto giants THINKING the deal was finalized.
Go back in to auto giants, they have me, my son, and my mother waiting from 1−7p just to tell me the deal after a month hasn’t been finalized and they can’t give the car back because I shouldn’t have drove it off the lot. Which makes no sense because the first moths payment had already been credited out of my account. I proceed to ask for my 98 Nissan Keys and refund of my $ 1500 and Mike tells me they cannot refund my money and they cannot give me back my keys BECAUSE THEY LOST THEM. My mom begins to question the professionalism and lack of organization and Mike yells at my mother tell her to sit down, shut your mouth, or he will call the police. Totally unprofessional Mike!
Auto Giants would have sued if it wasn’t for my father coming to remind them that we signed a contract and that they are obligated in fulfilling. After a week of no transportation, I get a call and they tell me my new car is ready??? Now for the second time, I have no choice. My 2014 Nissan Sentra smelled fouled and was extremely filthy with crackers, lollipops, mold, cigarettes buds, etc. in the creases of the vehicle!
Now 2 months later, I am STILL waiting on getting my car payment back on the FIRST car. Which again Auto Giants lost and can’t give back.
Not to mention, the rude salesmen conversing with me about ones baby mama and another choices of women and the poor excuse of financial systems they work with. This place is an absolute joke. The men that work here lack organization, respect, and common courtesy.
Update! On match 15. Found out the check I was waiting for on the first car payment i was supposed to receive back was SIGNED AND CASHED by someone at auto giants. There you have it. This place is full of crooks that lies and steals. YOU’VE BEEN WARNED

Please do NOT waste your time. If you haven’t gone here yet, take their one star review as a warning. Also, check out their not recommended reviews. There’s 126 one star reviews there, too.
We came here in hopes of trading and/​or financing a used car. As we pull in, 4 or 5 salesman come running to our car like cockroaches before we even park the car. We tell them we’re looking for a Mazda RX-​8. They take us inside, and sit us down and immediately want all my husbands information without even showing us any cars. He gave all his info (address, job, social security, number, etc) then the guy leaves for a good 10 minutes.
He comes back and once again my husband asks to see their cars, and asks if they have a Mazda RX-​8, cause we didn’t see one in the lot anywhere. He goes «yeah of course we have it», we ask to see it, and he then changes the conversation to yet another paper that they need signed or filled out. Now he wants my husband to print out his bank statement from February. What exactly do they need his whole months bank statement for? So now that he printed it, we begin waiting for the «finance manager» to come talk to us, and we ask the salesman, yet again, if he’s sure that they have the rx-​8 because that’s the car we’re mostly interested in right now. He assures us that they have it. So we ask to see a picture or something at least while we’re here waiting and signing forms… so he opens the inventory and searches through all the mazda’s, of course, no rx-​8 is there. So we’re like okay you don’t even have the car we want? Then he goes «oh yeah yeah we have it it’s just not in our inventory but we got a lot of cars in the back, let me go check with the inventory manager». Okay so now we have to get the inventory manager involved too? –_​_​_​–
So now finally the «finance manager» comes over to talk to us. Being a real smart ass the whole time, holding my husbands blank credit report and asking «What do you see on this paper» like obviously he has no credit, that was the first thing we told them when we started doing forms. He starts to talk down to my husband for having no credit, until my husband tells him he paid for his current car in cash, which is why he doesn’t have credit. Now he’s all excited with the idea of getting cash instead of financing. So now he says he’ll be right back as he has to go to the finance department. We notice him go outside with some employees and start having conversation outside for at least 10 minutes.
While he’s outside conversing on our time, I check their Unilocal,and I see the 15 one star reviews and I show my husband. By this point, were done. We’ve literally been here for over an hour and haven’t seen any car, we just keep being told that «of course» they have the car were interested in, and now we know from Unilocal that other people have gone through the same experience.
So as we get up to leave, he comes running back over asking where we’re going. We explain that we just came to look at the cars that they have, we don’t even want to do all these forms and waiting right now, that’s the kind of stuff you do AFTER you’ve decided on a car. As my husband is explaining this, the finance «manager» literally walks away while my husbands talking. Completely rude and unprofessional.
This place is a joke and you will waste at least an hour of your time here, I promise you. Do not give them your time, information, or money. They’ve also called me four times and I’ve blocked them now so definitely do not give them your number.

My wife submitted an inquiry about a truck we saw on the lot. We received a call the next morning from an Erica who said the cost of the vehicle had been reduced by $ 9000 as an end of the month special. After I called back to confirm the information was correct, my wife and I left work early to go get the truck we wanted. After being there giving information for about 2 hours someone who may have been the manager comes down and proceeds to tell us that the reps we talked to on the phone are paid basically to say whatever to get you down there and the price quote we got on the vehicle was incorrect. What we can afford and what we have budgeted are 2 different things and we came to get the vehicle we wanted at the price we were quoted on twice via phone. We basically got duped and as sorry as the manager seemed it won’t give us our leave back, Thanks for your shady business dealings. Mike who stated he had only been employed there a few days was very helpful. If they are willing to say whatever to get you down there I would question the authenticity of this places products as well.

ABSOLUTELY AWFUL PLACE. Went there with my roommate to get a car– he has bad credit, but this place advertises that they can get you approved no matter what– that’s a lie. We sat there for hours while they tried to put the car and papers in his MOTHER’S name since they couldn’t get HIM approved. Finally, they said we were approved and started showing us cars that we could drive. After the first test drive, they suddenly said we weren’t approved for that car and gave us others to try. Finally, we settled on one and filled out all the paperwork on our end. We were told to come back the next day when they would finish processing all the paperwork to finalize some things and get the car. At this point I had put a down-​payment on the car and they told us «congrats! You got a car!». When we came back, we were told THREE different things about what happened to the car that we had supposedly purchased. First it was that the car had been defective and they didnt want to sell us a defective car so they were going to fix it and we could either wait for it to be fixed or pick out another car. Then someone else told us that they had actually sold that same car a few minutes after we left the shop the previous day. The third story was that the car had been sent back to where it had originally been purchased from. This was a car that we had SIGNED FOR AND PUT A DOWN PAYMENT ON. Then, we decided to pick out another car… only to be told after numerous more hours, that our financing hadn’t come through afterall… (after it had just come through the other day supposedly). So we left angrily… only to get a call a week later from someone telling us that our financing had been approved afterall. Naturally, we NEVER went back. I’m currently in the process of trying to get my 200 $ deposit on the car that we supposedly ‘bought’ and everyone is being so rude and unhelpful. I’ve been on hold for at least half an hour and been hung up on and talked down to. When I went there this weekend to get my money back (and was told to call Monday) they said «We don’t want your money. We’ll give it back to you.» in the rudest damn tone I have ever heard. These are the most unprofessional individuals I have ever met.
UPDATE: I spent 3 hours on the phone trying to reach someone today who could talk to me about the money I was owed. Finally, I reached Kim who told me she would check out my situation and for me to call back in 30 minutes. When I called back I was on hold for over 45 minutes. I finally hung up and called back, only to be informed that Kim had left for the day.
Never. Go. Here.

I wish I had done some research on this place before buying a car. First of all it wasn’t a bad experience to start but it has gotten progressively worse as I have had the car. First their credit review is ridiculous. They have a manager come over and basically tell you your credit sucks here’s why and that they are the experts. Now that being said after turning the application in it took nearly 2 hours of waiting before I heard anything. I offered a $ 1500 down payment and they kept wanting me insisting that they were losing money on the deal. I said no. Stuck to $ 1500. Eventually got an approval on a 2014 Hyundai Sonata. First one they showed me had obvious engine clunking and the sales man kept trying to say it was normal. Then looked at another and for appearances and initial test drive it look great. Ended up buying a 2014 Hyundai Sonata with 40k miles. Not bad. Once I got the car it was missing the floor mats. They where there when I test drove the vehicle but gone once I took delivery. They insisted that the mats where only in the other car. This should have been a big red flag.
Since I have had the car I have had nothing but stupid problems. I have put 1200 miles on the car and the front axel needs to be rebuilt, brakes are done and windshield washer pump has already been replaced as has the cabin air filter. In speaking to a mechanic at a Hyundia dealership the brakes show signs of having a «stop squeak» spray being used. And it appears that there was a lubricant of some sort on the axel to hide the defect. It looks like these guys knew of these issues and tried to hide them. They claim their cars are «certified used». It looks like they vacuumed the car and changed the oil. And that’s about it.
Left several calls for auto giants and their management but have heard nothing back. No service after the sale at all. Very disappointing
This will be reported to the proper governmental authorities in Maryland. These guys are hack scam artist. Stay away from here.

What a waste of time. Sitting there and waiting for this people to tell me what is the price on the car I’m looking for. They didn’t give the price for the car. Only after I got approved for the loan. Stay away from them. Scam scam scam

Jon kept me informed of the entire process from the application, approval and delivery. The finance team were diligent in getting me the best deal. Thanks! Loving my Altima!

I just thinking in visit this place,

Let me give you a full review of this ‘establishment’. I emailed and discussed car inventory and prices with a sales associate named Jasmine on the phone and was sent a confirmation email that ALL auto on the lot were guaranteed approved for $ 300 a month regardless of credit. I called and made an appointment to drive over 45 minutes to the dealership only to find out James A, the manager was no longer on site. I was given to another sales associate, who told me Jasmine doesn’t even work on site, blatantly to me as did the general manager. He said under no circumstances would ANY car be available for that price to anyone!
Heed the warning folks. Don’t even attempt to contact their lying asses.

This is the most horrible dealership ever! Don’t ever go here. They were rude, they made fun of me, laughed at my trade in vehicle, lied to my face (couldn’t even keep a straight face), and refused to return my car keys when I said I wanted to leave. I know this is a second chance dealership, however, that doesn’t mean that it has to be second rate service like I received.
The first car they showed me was a brand new fully loaded Ford Taurus only problem was that it had about $ 8000 worth of damage on it and the entire car needed to be painted with the exception of the roof. I used to work for GEICO teaching auto repairs and auto damage to appraisers for over a decade so I know about accidents and how much it costs to fix vehicles. They were shocked when I called them out on it and even more so when I said I would take it as is requesting a deduction in the price of the car. Then they took that car away.
The thing about this dealer was that they didn’t let me look around the lot. They brought me one car and said this was the car that I was approved to buy and they wouldn’t share how much it costed or how much the monthly payments were. They are so shady playing games like that. What kind of dealership doesn’t let you look around their lot. The salesman said they didn’t have prices on their cars. What a crock of poo! These guys stink and will surely be shut down soon. Don’t get stuck in their trap. There are much better second chance dealers on Oxon Hill Rd in Temple Hills or better yet if your credit is really that bad and you are really struggling that much then buy a used car and don’t get sucked into another interest bearing loan. Save your money and pay off debt.

This dealer is a complete scam.
I was checking the reviews on google and they cannot be accurate. There are obvious clues that would support this argument. Altering reviews are a dirty move from them which will come to bite them back in the future. They can only cover so much of their many fraudulent acts.
With that being said I dealt with them in the past and It was a ridiculous experiences.
To start off; manager Matt was the rudest person I ever met. He lied in so many different occasions. They «sent me a text message» that the car would be negotiable and to go there. So I did and it was the opposite. They wanted to rise the price. After hours of speaking with them I decided to proceed. They run my credit and they added a $ 2000.00 warranty without my permission. When I confronted them; Matt just walked away from me and left me speaking. Those 2k could have made a difference in who would approved me because adding 2k would increase the loan that I was asking for. They do this to so many customers as I witnessed them doing the same thing to a customer that was also there.
They should be investigated on how they run their business.

This place is a joke. My girlfriend and I went here looking to trade in her car, and as soon as we roll in, literally 4 salesman run towards her car, like dogs swarming a food bowl. The salesman we got played mind games — the salesman and the manager played good cop bad cop, and at one point tried to turn my girlfriend and I against each other. They had us sitting there for a few hours trying to figure out financial stuff, taking way too long for everything, and came off as complete amateurs. At hour 1.5 we just walked out and went elsewhere. Honestly, I’m not sure why we even sat there that long — that was our mistake.
The bigger mistake was going there in the first place. They seemed to have good reviews, but that’s because they somehow convince review sites ( Unilocal included) to hide the negative reviews. Unilocal: There are 2 visible reviews on this business at present, and 71 hidden, mostly negative. 71. Seventy.One. That quantity isn’t abuse, or fraudulent reviews, but actual customers telling the world what a terrible place this is. My own review may very well be flagged, too, but I had the very real regrettable experience of walking in those doors and dealing with these terrible people.
This place is amateur hour, and is the reason used car salesmen have a stereotype of being sharks. I wish I could give it negative stars.

I had the worse experience there, the salesmen are extremely unprofessional. I do not recommend this place. I had a better experience at a Pohanka Honda. The salesmen work with you. I suggest you all going to a regular dealership.

WARNING, WARNING, WARNING, WARNING
Do not go to this dealership, they are a rip off!!!
Went in at 5pm, and didn’t leave until 10pm. Had the car for 3days, to be called by Brian to come back in and say I wasn’t approved by the first finance company, to then being lied to and told another company had approved me, but I needed to put $ 1000 down. I said I didn’t have it, but the guy asked to see my keys to check the mileage, so I dis. Then 3 minutes later he came back and said; «I would hate to pull you out your car, but we need something from you. They even took my house keys that was attached to the car keys. I asked for my keys abd they wouldn’t give them back until I agreed to give them something. Then the guy who to my keys said; «He apologize, but he had to do that, it was his manager’s orders. Now I am paying double for a car that they sold me with a dent and scratches on it. This is so ridiculous. PLEASE STAY CLEAR OF THESE GUYS! Joe was the worst, he is a snake, a wolf in sheep’s clothing, but then says he is a man of God, lol… He is a worker for the devil.

Had a good experience at this dealership with Fred Johnson as my salesman. Got me into a 2013 vehicle with a good price, even after other dealers had denied me. Would definitely recommend.

I was lured under false pretenses to Auto Giants today. I received a call from there today telling me that I had been approved for an auto loan. I was told all the specifics, such as how much I was approved for and with what lender. The caller said all I had to do was pick out a vehicle and sign my paperwork. Although I was skeptical, I visited the dealership within the hour. Once inside, I explained what the caller had told me. He proceeded to give me a credit application to fill out. I asked why did I have to fill this out if I had already been approved. He said for security reasons. It sounded like a lame answer, but I completed the application. I stressed to him that I did not want my credit report pulled because I did not want my credit score to decrease and if I had already been approved, why would you pull it again. To make a long story short, there was no approved loan like I was told over the phone and my credit was pulled again despite me telling him not to pull it. Once they saw they were not going to get a sale from me, their demeanor changed. I was also told that they had late model cars. The latest year I saw on their website was for 2011, which to me, is like a dinosaur. This is a subprime dealership with money-​hungry vultures as salespeople and a less than spectacular fleet of vehicles.

1. «We are not in in the business of car sales !» the salesman said.
2. They do not post prices on ads, but ask you to buy it before knowing the price.
3. They say that they do not know the vehicle history/​accidents.