The UPS Store

I don’t think this establishment deserves even 1 star. The service is terrible! It’s slow and the girl who works there is extremely rude. I went to this location on several occasions to drop off my packages because it’s location. I asked for drop-​off receipts which other locations don’t have problem printing out for me. The reason I asked for it was because in the past a staff at a different location lost my package and I ended up being responsible for it. My mistake was that I didn’t see the staff scan the box and left the box on the counter. After that incident I always ask for a receipt. The reason why I was compelled to ask for one was the girl asked me to just «drop the packages on the counter» and told me «you are all set!» I asked her if she was going to scan it in front of me. She said not at that moment cause she was «busy». That’s when I asked for a receipt. She became very angry and said they don’t do that. I told her I needed it. She said for AMAZON or Zappos packages I don’t need receipts for the drop off packages. Yes if she scanned those boxes I dropped off promptly! But how am I going to trust someone who asks me to drop off the packages on the counter without scanning them and also refusing to give receipts? I did not leave until she printed it out for me and she bitched at me with such a nasty attitude. The receipt is a sticker. She can just give me the print out but what she would do is peel off the sticker and crumbles it and then hands it over to me as if she doesn’t want me to be able to read the content of the print out. Her actions are straight out nasty and unprofessional. I asked to speak to a manager and asked her if she was a manager. She said she wasn’t and that manager is never there. Another reason she said that she couldn’t print out the receipt was she doesn’t want to be responsible for packages if they were lost. Wow… I have no idea how this place stays open with someone like that working at the store. I am assuming she’s either the owner or owner’s daughter… cousin, wife, or sister… who knows but I try to avoid this awful place which is a shame cause I use UPS store often for business and personal reasons.

I have been using this store for years and they do a great job. If you walk in while they are busy you might not get the attention you want because they are trying to move things along and packaging then billing items takes time. They don’t have time to chit chat. I’ve probably shipped 100 times over the past 10 years. Never once had a problem.

Read the other reviews and take note. A terrible store. They do not pay claims, they over charge, packages arrive damaged. I do not know how they are in business. Avoid like the plague.

They charge for the use of tape to tape a box!

Easily the WORST service I have ever experienced. The big dude behind the counter has ZERO interest in helping people… rude, cocky and inappropriate. Quite literally finds excuses to NOT ship something, especially if it requires boxing the item up and some degree of work on his part.
One of his best moves is to make up a completely ridiculous price for shipping an item so that you will be forced to go to a USPS office to ship and box it yourself. I brought one item into Tenafly UPS and they said the item would cost $ 180 to ship. I was in shock… Boxed it up myself for a cost of $ 6 and then USPS shipped it for $ 35!!! I can understand a couple dollars of uplift for UPS boxing, but close to $ 140 difference?
I believe these guys are independent operators, but if UPS ever knew what was going on here, they would have some issues.

The woman behind the counter refused to print me a drop-​off receipt. «No, we don’t do that.» That’s never happened to me at ANY other UPS store. (I have had valuable drop-​off items disappear at UPS Stores before.)
So in response, I asked her to scan the boxes so they would enter the tracking system. She made me wait out of spite. Strange.

I have never been to a shipping/​package store (FedEx, UPS, USPS, or other) that charges $ 1 to tape up a regular box. Although I may have been hasty to express my shock, which I believe was justified and natural, the owner who was attending me was apparently in no mood to deal with a customer giving him any issues. I may not have been kind, but the man immediately got p’ssed off, began using foul language against me and refused me and my service, even after my apologies, which was not close to deserving that rudeness and hostility he returned against me. They apparently do not know that the customer comes first, and also seem like they want to get in the packaging tape business rather than the shipping business. It was my first time going and I don’t mind driving an extra 3 miles to the next nearest location to avoid this terrible place of business.

The owner and staff are rude and unaccommodating, as the latest incident had him refusing to open his door (literally) 1 minute before opening (while standing in it with keys in hand) to accept a prepaid package drop-​off. Considering there are so many other UPS stores, I will not be returning to this store and don’t recommend anyone go here again either.