Gold’s Gym

I was a loyal member for a year with my girlfriend, we moved 50 mins away and asked Trish to cancel our membership, and she gave us such a hard time for no reason. Eventually, I returned with a new utility bill with my new address and she assured me she would handle the cancelation, then I begin to receive letter from collections, wanting me to pay for months I never even went to the gym? Trish, you are extremely unprofessional, and because of you, I will be sure none of my friend or family members will never be a part of that golds gym again. Hopefully some sort of management will realize how much business they are loosing thanks to her.

In all due respect, I’ll point out the pros first then the cons.
PROS
— Morning staffers are SUPER nice and very attentive to the customer’s needs (i.e. custom smoothie requests etc.). They are what makes that gym a pleasant experience.
— Women’s bathroom has a private steam room and private workout room
— Nearby the steam room there are plastic bags to hold your wet bathing suit when you’re finished
— ²⁴⁄₇ hours of operation Monday through Friday (not weekends)
— Excellent gym for non-​travelers
— Competitively low monthly payments
CONS
— Stairmaster machines always have a greasy residue on the handles (regardless when I go there)
— Once the cheap monthly payment amount $$ gets you, you then reach a stage where the initial contract misinformation is a common theme here where you sign up for multi-​year deal when you thought it was just 1 year. I may have overlooked this (let’s give them the benefit of the doubt) but asking for such a long commitment is a red flag of unsteady sales — BEWARE.
— Sales team will tell you, you can easily cancel with a DOCTOR’s note. What they won’t tell you is that it only is applicable to situations involving a permanent medical condition. So if you’re under rehabilitation recovering for something temporary, that won’t apply.
— Towel use is for an additional charge (not a biggie, just bring your towel)
— They close early Saturdays & Sundays (not ideal if you have a busy 9 5pm weekday schedule and run errands in the mornings on weekends)
CONCLUSION
This business has been ongoing for a good amount of years. It was competitively good until the 24 Hour & LA Fitness gyms of the world started gobbling up Bally’s and dominating the tri-​state. The gym amenities and seamless membership transfer policy or multi-​club access are easily more enticing deals. These gyms don’t need to rely on aggressive sales tactics or hefty cancellation fees to survive~
As long as they have their loyal Jersey shore fan base going & relying on the heavy cancellation fee income they’ll never shut down. Read the fine print before signing. It was a costly mistake not checking Unilocal reviews.
Summary keywords: cancellation, termination fee, contract misinformation, hidden fees

First off, the billing manager «Trish» is terrible very stuck up and not professional at all. The staff there is terrible and I agree should definitely be replaced, this is a gym not a coffee shop to gossip about people who go to the gym. I have caught those girls numerous times pointing to people working out and laughing. If you are a female be prepared for the «boys» to stare you down and want to «correct» your form.

Cancel membership took 2 months. And they charge it for 2 months fee and payment late fee. They are not responsible for any things they made mistake. And i never set automatic payment but they charged by themselves even my credit card number was changed. I dont know where they get my credit card info.

The worst gym. Staff is totally rude in every way. Took me 2 weeks to get in contact with the general manager after leaving over 10 messages. They are con artist. Bathroom towels are dirty and so is the equipment. Everything here is overpriced. LA FITNESS Is 100 times better than this gym could ever be. I have nothing good to say about this gym.

RE: cancel my membership because I was moving.
When I called the office, they said I had to go in person and fill out a cancellation form. So I stopped by the gym in June and filled it out. I thought I was done with it then, but little did I know, I was not. Last month (Oct), when I checked my credit card statement and I couldn’t believe it when I saw that Gold’s Gym was still charging my credit card! That’s an additional 4 months of monthly charges on my credit card after I canceled my membership. Then I called them and again they said I had to go in to discuss it. When I went in again, they did some research and said they could not find the cancellation form I filled out so and I had to fill out another one. However, they still did not refund me the 4 additional months they charged me even though this is entirely their fault because they misplaced the original form. They claim its my fault because I did not request a copy of the cancellation form. Are you kidding me? I would trust that any business keeps has people at the front desk who knows what they are doing and are capable enough to do their job including dealing with membership enrollment and cancellations which I would expect to be a big part of their jobs.
They are careless with their paperwork and they expect me to just pay the extra months and accept it. The worst part is that they just don’t care. They didn’t even apologize for their mistake. Instead accusing me that I should have asked for copy of the cancellation form when I initially signed it. This gym does not take ownership and responsibility for its employees and mistakes.
Don’t go to this gym if you expect to ever cancel or make sure you get a copy of your cancellation form and check your credit card statement!

This place had been my gym/​second home for about 2 years or so and it is everything I need. Affordable pricing, fully equip, clean, and very friendly/​welcoming staff! I recommend this gym to all my friends and family for sure!

Very good gym that has everything you need equipment/​weight wise in addition to a boxing room that had a heavybag, ring and speed bag. Standard Gold’s crowd here and since almost everybody was in shape and working hard, this was a good place to workout at. The location was extremely convenient to where I lived at the time and the price wasn’t too bad. I do regret signing a three year contract though (see below).
About 2.5 years into my contract, I was moving for another job. Upon signing up, they told me that I could break the contract no problem if I had a documented medical issue or if I was moving more than 25 miles away as long as that was documented as well.
Upon telling the office staff I was moving and providing documentation (a lease as well as information on utilities) they said it wasn’t good enough and I had to provide utility and cable bills. I asked them how I could provide these bills when I haven’t moved in yet and their reply was «that’s their policy». That translates to: we want to make it hard for you to cancel and get another two months (one month when I move in and a second month since you don’t get cable bills/​utility bills until AFTER your first month) of gym fees out of me. Finally, I sent an honest letter to the owner explaining how my wife and I were members that paid on time and used their services (training, shakes etc) during that time and how what they were doing was wrong. After that letter, I was informed that my membership was cancelled.
Good gym but the unnecessary headache in cancelling left a bit of a bad taste in my mouth, even it got resolved…

We have been members of this gym for almost 7 years.
We like it because its close.
You have to watch your stuff because there are thieves that work the locker rooms, yet the staff wont do much about it.
Last time we had to call the cops and file a police report after my mother’s purse and phone, id, money etc were taken from her in the women’s locker room.
Staff acts ‘cool’.
The gym itself is fine, everything works, and you can really get into shape, they have lots of classes.
If you are looking for a gym to give you the warm and fuzzies, this is not it.
If you are looking for a place to work out, and not much else, then this place is fine.
They do have some competition from Retro Fitness which is similar to Golds, but cheaper…

Unprofessional! We had called prior to see if they offer guest passes for a free trial, and they said they did. I was in search of a new home gym. Trevor was very rude, and told me that I had to pay $ 15 to get in. Otherwise, «get the fuck out». I guess my business is no good here, and just from this experience, I’m sure many of your clients, who are my good friends, will be looking for a new home as well.

Worse gym ever! Contracts are 3 yrs and when u go cancel they scam you and charge you an additional month. Staff is very unprofessional especially Trish! They scam you with the bullshit that they have a 30 day cancellation policy. So when you go sign the cancellation form they wait for you to sign it and then they take it back and circle the part that says 30 day cancel fee so they can continue to make money from you! They are very sneaky! I don’t recommend that gym to anyone that is looking to be around a professional staff! They are very rude, unprofessional and inconsiderate to their customers! I’m glad my membership is done even thou they charged me for an additional month! Thanks Trish I’m sure that’s half of your paycheck!

I joined this gym 2 years ago! My contract was ONLY for 1 year, but miraculously turned into 2 years, smh! When I brought to someone’s attention they acted like I was making this up. Anyway, in January, 2014, I came to the gym with a friend who was interested to join. It was so unfortunate that she was treated differently because of her race. She wasn’t offered a tour, no explanation on what the gym offers, nothing !!! I was offered all this when I was interested in joining, so was my sister ! This made me want to cancel my membership ! I did just that :0) when I inquired about my cancelation, I was told my contract would be up in March. I was assured that come March, all I had to do was come in and cancel ! Wow, was that a lie ! On March 1, I went in to cancel my membership along with my sisters. However, I was told that because I didn’t give them 30 days notice, I was responsible to pay for March. Now, this wasn’t what I was told in January ! I am highly upset because they are playing with my money ! Why didn’t the other staff member tell me this when I asked if I need to take any steps in canceling my membership? If he had done so, I would have brought my happy self in there once February 1^st rolled around!!!

LOVE MY GYM!!! The equipment is new and there are a lot of machines for cardio.
The price is fair and there is parking available. Women’s locker is always clean. Some of the staff, not so great but I am not there for the staff.
Also, a plus not to many creepy guys as in other gyms that I have been to. People go there to work out and not socialize. You will find your occasional loud mouth and grunter from time to time. OVerall its a great gym

Amen brother… (((Dan C)))
Secondly: the employees. The some employees are rude, inconsiderate of clients, and seem to have a general apathy for their jobs
Rofl the people who gave this crap hole place 5 stars are mostly likely friends with the staff and told them to give them a 5 star review to get more good sales. cause what does more sales mean? more sales= means more money.
I Been to a lot of golds gym from south jersey to the west coat and almost every other gym in dirty jersey… and yeah each one has their own share of dumb ass members and staff but man. By far this is the worst golds gym. They got some Little kid name Chris running the show and he has no idea wtf he’s doing half the time, cause his Ego is so far up his ass he doesn’t know how to bring in new members.

Do your self a favor if u like fancy stuff like a big locker room or whatever the fk floats your boat Pay the extra 10 or 20 bucks and go to 24hr fitness u can have your Fancy locker room and Go swimming in the piss pool and its open 24hrs

Can’t complain about this place! I tend to go earlier in the day, say 11 am, and later on in the evening– usually around 9 o’clock. If you go around 5 – 7, the gym is PACKED– I guess everyone gets out of work and heads straight here. Even earlier, say 1−3pm, it gets pretty busy and most of the treadmills/​ellipticals are taken. But if you go in off-​hours, you’ll have a great workout experience.
Its always clean, and theres a separate women-​only workout section that’s a great alternative. They have tons of machines, a workout theater, spin room, sauna. Lots of classes are also included in your gym membership (spin, zumba, various fitness exercises) but make sure you get there early to get a spot!

Definitely not the best gym in Bergen county…
The gym is pretty small, but very clean. It also has a boxing gym and other activity places where they hold classes such as kick boxing, yoga, cardio exercises, etc…
The only reason for the low rating is the contract sucks. There are no monthly contracts just 1yr or 3yr… They also change the price… They will tell you a high price at first and when you say forget it then they lower it more and more. Not the greatest way to do business.

I have been a member of this gym for nearly three years now. I have been quite happy in the past, but over the past few months the quality of membership has gone down significantly to the point where I feel I need to write this
Firstly: the facilities. The gym equipment is in disrepair: there are several machines that need to be worked on to prevent failures that could hurt people. The floor is not being properly maintained and, in several places, is frequently wet due to what appears to be a water leak.
Secondly: the employees. The some employees are rude, inconsiderate of clients, and seem to have a general apathy for their jobs. Most disturbingly, they are incredibly inappropriate around members, cursing loudly and carrying on non-​work-​appropriate conversations that make myself and, I’m sure, other members uncomfortable. Most disturbingly, they carry on this way in front of the younger members and children that may be at the gym. Moreover, a employee has a hygiene issue… can’s say more… you’ll know when you get there
I have enjoyed working out at this gym and would like to continue enjoying it, but the current circumstances are making me consider not renewing and finding another gym. I hope that they can find a solution to these issues.

I agree with Unilocaler George C.-BEST gym in Bergen County. I have been a member of several gyms and this one pretty much beats them all. I have been going here for almost four years. Please take to mind that I am not a body builder by any means but am a female who likes to stay fit. So a review from a female may not be as helpful if you are a big muscular person. LoL. That being said, here is my review:
The place itself is huge and clean. The locker rooms/​shower area are very nice. They have a private women’s area if you don’t want to lift with the big boys. There is plenty of cardio equipment, most equipped with personal televisions. (although sometimes the tv’s are not working correctly, woops, did i say that, but recently I think they’ve fixed that issue) There are tons of machines and free weights. It gets crowded around 5:30 but have never really had a problem getting on a treadmill. I take a lot of the classes and most of them are fun and effective. The staff is very friendly also. They are reasonably priced compared to most of the gyms in the area, and most of the other gyms are complete dumps. The energy here is great! I forget about my horrible work day and leave feeling stress free-​most of the time!

Best gym in Bergen County.
Friendly staff
Always clean and being cleaned.
Never a wait to work out or run on a machine.

So i joined Gold’s this past Sunday 1/​15, they actually had a deal going on where they waived the sign up fee and basically hit me for $ 32 if i agree to a 3 yr deal, ultimately i’ll be paying $ 38 a month for the next 3yrs which totals $ 456 per year, HELL YEAH! i’m fine with that price.
I will start by saying i tried going here to join last Thursday about 7pm, there was a line of cars getting into the parking lot, not sure if this is the norm or a fluke but i high tailed it out of there. I went back and forth a few times on the phone w/​a sales guy named Ronnie trying to set up an appointment to meet w/​him and come see the gym again. He was cool & patient, we managed to reschedule probably 3 or 4 times by the time i actually got there and sat w/​him. He broke it down to me as far as payments go, he said you can join for 1yr or 3yrs etc etc etc. To me the 3yrs seemed like a better deal.
So i signed up on Sunday, worked out for the 1^st time on Monday, this place is fk’n awesome, so much equipment, they have to have at least 100 pieces of cardio equip i actually counted up to 75 (hey it gets boring on the treadmill), more than half the cardio equip has personal TVs which is pretty cool. I’ve been working out close to 20yrs, been to many diff gyms and this place actually has equip i’ve never seen before.
I get there 7:30am and needless to say have no issues w/​crowds, not sure what the night brings however.
I LOVE THIS PLACE!!!