DeMontrond Chevrolet

Service department is fast and easy to deal with. Have always been able to get in and out with no problems.

I took my vehicle in for warranty work on an electrical problem. it is taking a few weeks for them to diagnose, but during that time they have kept me updated on the status and kept me in a loaner vehicle. So far I’ve been treated as good as you could expect and my service advisor has been excellent.
Nervous about it being there so long but I’m sure it will all turn out fine.
I’ll update this review when I get my car back…

My experience over the years has been nothing short of distinguished service. I had a Chevy Venture van that I took to the Texas City location for most of the service performed on the vehicle until we traded it in at 119,000 miles. Today was another example of service that exceeds expectations.
My experience today began at another dealership. I have purchased a Honda Odyssey. Since Demontrond is not a Honda Dealer, I took my vehicle to Clear Lake Honda for a recall. the recall was repaired, but the service advisor indicated that the dash lights and the AC were not working. He asked if this was an ongoing problem. I stated that they were both working fine upon arrival to that dealership. I was advised that for a fee of $ 79, they could diagnose the problem. If it was covered under my extended warranty, the $ 79 would likely be absorbed by the warranty. I was also advised this could be as simple as a fuse or more likely the circuit head which could be several thousand dollars. I advised that I did want to cast blame, but it seemed odd that they were working completely fine upon arrival and suddenly not working. The service advisor indicated that sometimes this happens. While that may be true, I just did not feel comfortable with the situation. They should have investigated further without an expense to the customer when the problem arose suddenly under their care.
I called DeMontrond and they took care of the situation. The dash light issue turned out to be the dimmer switch which cost nothing. The AC was a blown fuse. Another easy fix. If you need work done on a vehicle, I would highly recommend Demontrond Texas City. Aaron was the Service Advisor and Dana is the Service Manager. Better customer service is hard to find.

To bad I can’t give it lower than a 1 star. It is actually negative 2 stars. I went to have the oil changed on my truck and an inspection sticker. The web portal was fantastic and I thought I was going to find me a place to regularly take my truck and car for oil changes. I am a do-​it-​yourselfer kind of person but I thought it was so easy and convenient to have a professional do the work. Big mistake. The quote for my oil change online was $ 39.95 special but I knew it was going to cost a few more bucks because I have a Chevrolet 2500HD diesel. Well it started out bad as I was greeted by A service manager or bellhop and handed off to another person cause he was preoccupied with personal issues. While waiting in the empty waiting room she offered me something to drink but, If I did I had to go purchase it next door, as their vending machines have not arrived yet. No problem I don’t want anything. After 15 minutes she comes to escort me to the garage area to explain a problem with my truck and to get the ok to repair it or not. The service tech told her and myself that it would not pass the safety inspection due to the side marker pencil bulbs were out. She said she believes that those parts to cost around 65 – 68 dollars each to replace the whole light fixture each side. I told them nope just change the oil. BIG MISTAKE!!! after waiting approximately 30 minutes my truck was pulled to the front and I was given the bill of $ 98.15 for an oil change. I asked why so much and the teller said its the cost difference of the oil. $ 60.00 more for regular conventional HD oil. And granted it does take and extra 3 quarts of oil compared to a regular auto; but $ 20.00/quart?
The little side marker lights have never been an issue before while getting my inspection sticker except here. And I went to AutoZone for $ 3.69 I purchased a 2 pack of bulbs that fit the marker lights and installed them in about 30 seconds each and went to Sharps Inspection station and paid $ 15.00 for my inspection sticker due to the fact its a older diesel and it is exempt from the emission rip-​off test. I know it should cost more due to being A dealership and they are trained professionals, But I think the training is on how to separate you from your money the fastest and easiest. They get A 5 star on that. So stay away from the great deals at this dealership unless you have too much money and just want to donate to their bottom line.