Demontrond RV – Texas City

I can’t believe I am giving a car dealership 5 stars. But then again, I can’t believe how wonderful our experiences have been with Demontrond Chevrolet.
In 2014 I found the unlimited mileage and time powertrain warranty to be unbelievable. So I had to check it out. It’s true. In the end if the repair exceeds the value of fixing the car, they will give you book value for your car — and let you keep the car. Can’t beat that. I figger the reason they can offer this is because; who keeps their car that long these days?
Our salesman was Tony. Tony was fun to deal with — good sense of humor and low pressure. We determined the exact car we wanted and it was not on the lot. They located one and got the ball rolling to get it there.
Then came who has to be Demontrond’s pride and joy; Amy in financing. I reckon Amy is magic. She got us unbelievable financing. She had the connections to get it done and will work hard to do the best she can for her customers. If you read this Amy, you rock!
We took delivery of our car and it has been great.
What happened after the sale is very impressive. This is where other dealers have done their best to make sure we don’t return. After about 20,000 miles, my check engine light would come on for a couple days then go off. It did this several times. When I took it in for service I mentioned it to the service guy. He said they would check it out. Shortly thereafter he called me in and told me he needed to keep it as they were going to replace the catalytic converter. The he advised I just needed to sign for my loaner, it was ready to go. I hadn’t even asked for one and he had it ready to go. WOW!
To make another long story short, the service department also helped us out with another issue on another car that had just sat at another dealership getting nothing done on it. Again they did us right.
We have now decided to upgrade our car. I know we are very upside down on it and did not believe they would be able to help but figured we’d talk to Amy to see what it would take to get in a position where we could by the end of the year or so. Well, Amy is performing magic again. Providing they can work a trade to get us the exact car we want (as exactly what we want isn’t on the lot again — we are picky but cars are a lot of money — get exactly why you want), we should have our new car early this next week.
I’m sorry for those who have had a bad experience here. Ours has been great.

Did a TrueCar certificate price guarantee. This place can’t match any of that.
Dealt with Internet sales person. They quoted me a very good price for a Silverado Z71.
Went in, it «just sold». «But, we have other great deals».
Supposed to be 0% financing. The manager tells me that financing is no longer available. I look it up on official Chevrolet website and it advertises 0% financing. I call them out on it and they apologize and act clueless.
How a manager doesn’t know what financing is available is a head scratcher.
Then comes the salesman. He promises he can give me the deal they sent me via email. I have email proof and show him the price.
They aren’t willing to come near that price. In fact, I went to the Chevrolet website and built the same vehicle and it came out $ 3,000 less. I showed it to the salesman and he was speechless.
They then said they’d find me a truck that had been a loaner that has low miles, discounts, and will still have the lifetime warranty.
A week later, no response or call.
I called today and that exact manager answers. I told him who I was and he played clueless and had no idea who I was when I reminded him who I was.
Bottom line, I think I was lied to so they could get me in there. My wife and I called them out on several lies or not telling the whole story.
I basically was handing them a sale on a silver platter and they still tried to play games.
Unless they have a deal I can’t pass up, I’ll take my business elsewhere.

Bought a car 2÷21÷2015 and its now ⁴⁄₁₇ and have yet to recieved my Plates. Called DMV and county and no paper work was ever sent to them. It been over almost two months now and i have yet receive a call from this Dealer. I’m have been calling countless times to no resolve. Sales guys was awsomeome but there back office teams are the worst in the business. I even purchased another car during this time from another dealer and in less then two weeks I got my medal plates with not issues.
No sure why they gave me the story that the DMV was back up. They intead should have taken ownership and fixed my issue.

My boyfriend and I bought a new car (2015 Hyundai Sonata) over the weekend. Jeff, the sales manager, introduced himself in the parking lot and was involved in the whole process. They gave us an amazing deal on the car and gave us over blue book value for our trade-​in. Unbelievable! They are really willing to work with you and give you a great car-​buying experience.
Looking forward to working with them again.

Service department is the WORST. They are incompetent, uncommunicative, and just don’t seem to genuinely care. My Hyundai Equus (a $ 60K luxury sedan!) was there due to multiple dashboard warning lights. They had the car for 29 days (giving it back to me twice, unrepaired, during that time) before finally towing it to Ron Carter to get properly repaired. Not once did their service advisors call with a status other than «it’s ready to pick up», car was returned filthier than it was when they got it, appointments were not honored, paperwork was screwed up and not even provided, and advisors are apparently unpunished over such poor customer treatment. Dana McCans, the service manager, was the only one to communicate (after 19 repair days and much frustration on my part) but does not seem to hold employees accountable. General Manager Melissa Demontrond apparently doesn’t care to improve her dealership; two phone calls unreturned. Needless to say, my vehicle will be going to Ron Carter in the future after this months’ worth of car drama.

I recently purchased my first vehicle from DeMontrond Hyundai and I could not have asked for a better first-​time buyer experience. This dealership made me feel like family. My salesmen, Leland and Eric, were awesome and extremely patient in explaining not only the features of the vehicle, but also each step of purchase process. There were absolutely no gimmicks and I left with a full understanding of everything.
I’m excited about my new vehicle and will definitely look to DeMontrond first when it’s time to purchase another. My parents even noted that they will look to DeMontrond to purchase their next vehicle given that the service and purchasing process were both straightforward and extremely personable.

I have to say I was most impressed with my recent experience at Demontrond Auto group. I purchased a Pre – owned Silverado. The price was very fair and there was no «salesman gimmicks». My sales person was Patti and she was great. She made me feel more like a friend that came in to buy a vehicle instead of just a dollar sign.

My next step in the process after agreeing to buy the truck was with Amy in the finance department and she was just as great, very friendly and made me feel comfortable with the whole process. She worked very hard to get me the best interest rate and deal instead of just jumping on the first one that came through… I highly recommend you check this place out.

Outstanding customer service! They’re willing to go the extra step to earn your business, not convince you to do business, how refreshing! Probably only a handful of dealers out there who do business like this.