Residence Inn by Marriott Dallas Plano / The Colony

Great hotel to stay they have free breakfast the staff are always friendly. I stayed in the suite which comes with kitchen area which is very convenient for longer stays and has space you won’t feel like you’re packed away like a sardine. The room was very clean bed is comfy. the only thing I have issue not just this hotel but all the hotels that I stay the pillows there just flimsy I always have to carry mine when I travel. Other than that I would stay here agai.

I stayed here for 10 nights and my stay was a pleasant one.
Front desk staff was very friendly. Room was modern and had a nice theme/​décor. Kitchenette in the room was very well organized. Watched beautiful sunsets from the room but thru dirty Windows.
The sofa was little worn out and sits low. So it was bit uncomfortable to sit on it.
AC was little louder. Bed was very comfortable.
Breakfast had usual choices. The hot items in the breakfast was very good only couple of times and tasted ordinary otherwise.
I would stay here again.

For someone who travels monthly, the customer service is top notch. They even print up a daily list of Marriott members welcoming them by name — that should say it all. Highly recommended if you are looking for prompt, courteous, smart service.

We stayed here for a week with our 70lb dog. They are very pet friendly and the staff is super nice! Love the morning breakfast and the happy hour Monday-​Wednesday is awesome!!! Great food and plenty of drinks. We will definitely be back.

Check in was quick and easy
Rooms new, updated. Room on second floor.
Breakfast first morning– standard continental free fare however they were out of syrup for waffles and when a gentlemen asked the guy said we have honey. Omg seriously is that what you say to a platinum member? No fruit and again he said they’re out. When an obvious managerial level came through she asked and he said would be Monday. Today is Wed and New Year’s Eve. That’s unacceptable! At least she instructed him to go to the store. We didn’t eat breakfast again here not sure they did or not. As far as the room I give it 4 stars. Clean, nice décor. All the appliances and counters are upgrades. A side note as housekeeping gets a 2-​we left all day and came back and our room had not been cleaned. I would recommend this hotel to anyone checking just for the clean and nice rooms alone. I’m not sure their standard room rate as I got an online deal for prepaying and it was only $ 84/​night. Over all the stay was good. I hope they manage the kitchen/​continental breakfast better.

Very good hotel. I love the kitchens (full fridge, microwave, stove, full dish set) with a separate kitchen table. Beds are very comfortable, with a couch. Front desk staff are very friendly. The breakfast is decent and free. They have basketball court, which teens love.
I give it 4 stars since some TV channels cut out the picture about once every 15 minutes for 30 seconds. It’s happened on different stays and fairly annoying.

This is one of the better Residence Inn properties I’ve stayed at, with very spacious rooms, welcoming staff, modern room amenities, nice exercise room, and good breakfast service.
Even though it is within a 15 minute drive of my company’s Plano headquarters location, I feel isolated when I stay here. Nothing is within walking distance, and most restaurants within a 10 minute drive close at 10pm — so, unless you eat at fast food drive-​through chains, forget about grabbing a meal after a late inbound flight. Business travel can sometimes get lonely, so I generally try to avoid properties that give me the «hotel in the middle of nowhere» vibe that this Residence Inn does. Despite that, I continue to re-​book based on the strength of the facility and staff.

As an update to this review… while I was contacted by hotel management on the phone and promised that the increase in my room charges would be processed, the reduction in my rate never happened. So this is another case where this hotel staff did not do their job. Don’t stay here!!!

Nicely updated Residence Inn with a great staff and a good location.
Even though Residence Inn is not at the top of the Marriott food chain, this one made a great impression. It has a great lobby and café area, very nice rooms and a wonderful staff along with a good location right on the 121 expressway. I especially liked the exercise room, which was a little more spacious than most and that the treadmills and elliptical faced a mirrored wall rather than a blank wall; which is nice when you already hate running on a treadmill. I would definitely stay here again the next time I’m in the Plano/​Frisco/​The Colony area.

This is a GREAT hotel, and i have many reasons why which I will elaborate below :). but firstly, i used to always stay at the marriot or the westin, arguably two of the most expensive hotels in the area (besides the ritz). they were both fine but really nothing spectacular besides good service at the westin (the marriot’s service was pretty bad). but this hotel has SOO MANY amenities. such as:
–living room area
–kitchen area
–refrigerator
–microwave
–dinner table
–stove
–internet! (this really adds up each night)
–huge overall hotel space
in addition to those room amenities, it also comes with these nice bonuses:
–shuttle
–hot breakfast!
–social events every weekday that include food and free wine/​beer (i.e. taco night, pasta nice, bbq night)
–coffee at the front desk all day long
However, as you noticed, there is a reason why I didn’t give the hotel 5 stars. there were two issues i had, firstly there was no room service. this wasnt a huge one but it was notable enough. secondly but more importantly, the service was pretty rude for hotel standards. when i asked about the shuttle, they said «sorry sir the shuttle stopped.» period. end of sentence. umm, youre not gonna offer me a solution? perhaps call me a cab? do you realize that most of your patrons are out of towners? this incident happened a couple times where they were just concerned about getting me out of their hair instead of genuinely wanting to help.
but overall, the beautiful hotel room and amazing amenities made this a great stay and i am going to do it again and again!

This is your standard/​average Residence Inn… the internet is so slow!

I stayed here with my wife and two sons in a studio suite (King bed and pull-​out sofa) for 3 nights in mid-​March 2010.
The rooms still seemed brand new, so the condition was immaculate. The studio suite provided plenty of room for us to spread out and enjoy our time there.
The breakfast was good — almost great if they would have been able to put together a serving of biscuits and gravy. The first day they had gravy and one cold biscuit with the croissants, and the next two days there were plenty of biscuits but no gravy. There was a lot of other food to choose from, so I can’t really complain.
We booked the room through Priceline — got a great rate — and picked The Colony/​Frisco area because we wanted to visit IKEA and The Lego Store at Stonebriar Center as part of the rest of our trip to Dallas (Fair Park, etc…)
I’d stay there again in a second, but I’m also a cheapskate, so I’ll probably just go through Priceline and try to catch another deal the next time I take a trip back to the DFW area.

Not sure what the previous reviewer was talking about … This hotel is almost new. Rooms are nice as is the hotel. Two minor points; there is no covering over the loading zone at the front entrance which was weird since even the new Fairfield Inn right next door had one (yes, it was raining). Point 2 is the showers seemed really narrow. Hotel location is a bit isolated but Frisco is a 5 minute drive.

Eh, it’s a bit older now and probably should be remodeled.