Caliber Collision

I don’t known how well my car has been repaired as I have been sitting in the waiting room for 45 minutes after calling ahead before coming as instructed. This is Monday afternoon. I got a text on Friday telling me the car was ready and someone would be calling me to arrange pick up. No one called, so I called this morning at 9:20 am. At 2:00 pm, they called to tell me I could come anytime before 5:30, just call ahead. And still I sit, now late for dinner with my family.

While the actual body repair that was done was good, Caliber failed to complete the job (not painting over a scratch we’d discussed several times) and the overall service I received was poor. If it wasn’t for the satisfactory repair work that was done, I would’ve given them a single star for their customer service and not completing the job.
My main complaint was that I had to return multiple times for various reasons, which was very frustrating since each round trip drive was at least 45 min, not including the time spent at the shop. Unfortunately they also damaged an accessory on my car which I didn’t notice until I got home after picking up my «completed» vehicle. They replaced it, but no one was available to install it when it came in, even though I called in advance (per their request) to advise them I was on my way. After waiting 20 min for someone to «be with me in a minute,» I asked the receptionist for the part saying I’d install myself.
I’m so disappointed in this place and with each visit, I’ve become more disappointed.
What made things worse, was when I initially picked up my vehicle after the body work was done, the rep advised me of a survey I’d receive and told me to give him all «10’s» b/​c he was trying to win a trip to Cancun. I take customer service very seriously which is why I take the time to write reviews. So, I’m not gonna give someone a 10 if it’s not deserved. Even when I had to return 30 min later to show them the damaged accessory I discovered, he repeated himself asking me to give him/​them 10s then make a note in the comments section about the damaged item, if I wanted to.
I don’t like being pressured to praise someone, especially when a company is taking the time and spending the money on surveys — that means the company as a whole wants to provide and values quality service and therefore wants to know when they’re not so they can improve. How can these folks improve if I give them a high score just so the rep can win a trip — an undeserved trip, IMO.
Two days after I completed the survey, I received an email saying (a) the replacement accessory part was in, and (b) they wanted to discuss my survey results. That same day is when I went in to (a) have the part installed, and (b) discuss the survey. Neither happened. Apparently, based on a note in the survey, if things didn’t go well, the manager would contact me to follow up and find out what they can do to «make things right.» Not sure how they will if the manager (who was informed I was there) didn’t want to talk with me, except to say, «thank you» and «good bye» as I left the store with the part they didn’t have anyone available to install.

This place is the bomb I got into an automobile accident they didn’t keep my car extremely long they waited to the parts came in and 630 with the upmost expedience and professionalism I cannot say it enough about this place because I also have a 2007 expedition and they have done repairs on it also the car I took to this place with a 2010 Cadillac CTS thank you guys once again for taking care of my baby

Took my daughters car in yesterday for warranty work and with no questions asked, they immediately pulled the car in and corrected the issue. Great service and friendly folks.

I just picked my vehicle up from this location today. Their professional, courteous staff originally told me my vehicle would be ready by Friday and it was actually ready two days early. I own several vehicles, but the one in the shop was a Pontiac Solstice which is my baby. I asked them to take special care with it since it has never spent a night outside, cannot be put on a lift (without causing body damage) and has four specific jack points. They were very respectful of my requests and even tried to buff out the four scratches that were not part of the damage caused by someone who ran into the back of the car while I was stopped at a light. I was able to transfer from my vehicle to a rental at their location and return the rental to their location. I highly recommend this company and specifically this location.