Universal Music

Was gonna write a story but would rather just pinpoint the issues we encountered, but a briefing of what took place, my wfie took in her violin to have a string restrung, she was advised that it would take some time and that she’ll be receiving a phone call when it was ready.
1). 2 weeks have passed by and no phone call
2). Violin was out of tune when she picked it up, apparently a socket had came loose
3). Was advised again that she’ll be getting a phone call when it was fixed,
4). Another 2 weeks pass and no phone call, she called them and asked to speak with Linda (person who my wife dealt with from the beginning). Guy who answered said she was busy and for her to call back. Upon calling back 10min later, Linda had gone to lunch.
5). Finally able to get of hold of Linda, my wife was told that they dont call out to the customer?
Overall the customer service was terrible!!!

I just had the best experience at Universal Music! If I could give this location more than 5 stars I would.
My brother was in town for a few days, and he wanted to find his 1^st guitar. He is working at a boyscout camp for the summer and had a very limited budget (less than $ 100). We decided to spend a day looking at all the music stores we could think of. We were closest to Universal Music and so we stopped there first. We walked in and it looked well taken care of and with a good selection of all things musical. My brother started looking at some of the guitars and a staff member came over to see if we needed help. My brother described what he was looking for (a first time beater guitar, for campfires and tent life) and the staff member (salesman?) was fantastic. Not just pointing at a guitar, though he did point out a few and used them as examples, but telling him what to look for and how to recognize it (i.e. composite top vs. solid wood top and how they hold up under different circumstances). And what to avoid for his situation. And common problems to avoid when buying a specifically used guitar. And… a wealth of information! All of this knowing that they didn’t have anything in the store that was probably in my brothers budget. (they had a couple that were at the top end of the budget, but we were determined to deal hunt)
He sent us on our way armed with useful knowledge. We proceeded to several other locations. Guitar Village where no one even said hello, let alone offered any help. Pawn shops full of sleazy sales people. We ended up finding a second hand guitar well within budget that my brother bought, taking all of the information that was given to us at Universal Music into account.
Wanting to buy new strings for the guitar my brother decided he wanted to spend his money at Universal Music (of course!) and so we went back. The same staff member was there and asked how our search went. My brother showed him the guitar and he gave a thorough once over, pronouncing it good. When he told my brother he picked out a good guitar, I’m not sure I’ve ever seen my brother look so proud. We bought the strings and the staff member offered to restring the guitar for a little extra and of course we did. He took such good care of the guitar (and was so fast) it was fun to watch!
So there is a long story to demonstrate just why I was so pleased with this place! Their customer service was excellent! What a great way to treat a young man who wanted to learn! What a fantastic first time experience for someone new to music! Their inventory was well displayed, in good condition, and a great selection. They offer lessons, and if their teachers are anything like the people who work the sales floor I can only see it being a great place to learn! I know in the future where I will be buying anything music related! I almost want to start playing myself so I have a reason to support this local business.

This place is great! Very helpful people working there, reasonable prices (although renting can be pricey) and a great experience. It was nice to find a local business to support.
I will use Universal whenever I need music or an instrument.

Great Mom and Pop shop. This is a family of musicians that run this place. They have the rock gear and school band stuff. Great atmosphere, service, and prices. Check them out when you are up North. Its a nice break from dimbulbs at the GIANT mega guitar Emporium.

i like this place, it’s one of the last mom-​and-​pop guitar shops and they have a solid selection of new stuff plus cool used stuff plus a friendly staff to show you how it all works. why support the goons running those big box stores?