Atria Hillcrest

The best part about this living facility is that the staff really does care about it’s residents. Maria, Martha, Stacy, Lupe, Alfredo, Emily-​everyone here truly cares about the residents and it shows in everything they do. Everyone is very friendly. There are many rooms that are able to be customized for the resident, and some have balconies that look out onto beautiful grounds. There is so much for the residents to do here-​every day the Engage Life staff comes up with new activities or fun games. Your loved one will be in good hands here at Atria Hillcrest should you choose to have them live here.

This is a beautiful home for seniors with beautiful grounds and lots of things for them to do. The rooms are beautiful little apartments ! I would hope to be able to live there when I am in that time of my life !

My mother has severe dementia and resides at Atria Hillcrest. Having her live at Atria gives me tremendous peace of mind. I know she is well cared for at all times. I am a private investigator and have gone to some very sad senior living facilities for work so I have a point of reference. Recently, my mother has fallen several times. Tosha and Lena were so fantastic in handling the crisis that occurred in my presence. They were calm, caring, and professional. In addition, Martha (new Director of Facilty) is wonderful. We feel like my mother is in very good hands.

We decided to move our parent to the other Atria in Thousand Oaks and couldn’t be more pleased. The management and staff changes too often at the Hodencamp location, something I find especially disturbing since seniors with dementia rely upon consistency and do not do well with change. The new location is a huge improvement with exceptional and compassionate care.

My Mom has lived in this facility for 11 years. We moved her to the new «Life Guidance» floor last year — she was one of the first residents of the new floor. She has been a guinea pig from the start. They have had five different directors on the floor since it’s inception. They have not come through with the level of care that was promised. We are paying $ 6800 per month — that is «Rolls Royce» level care. We are receiving –at best — Volkswagon level care. The memory care unit is grossly understaffed and staff quits on a weekly basis. (As do there Directors — as I stated above.) Call the Atria and when you are put on hold — listen to their «glowing description» of what the Life Guidance floor has to offer. It is a complete joke. We are currently being forced to relocate my Mother due to the gross lack of care. If you have a family member with any form of dementia — you must know that moving them is the last thing you want to do. Especially if your hand is forced to do so.
We have been waiting since September 14^th for any one in management to contact us about our concerns. They have not. We went in at 9 am today — there is not one level of management in the entire building — AGAIN.
Run, don’t walk — to find your loved one a different place. You will be doing your loved one a great service to NOT have them live here.