I walked in just before noon and was ignored. I looked around and selected a pair of earrings to give as a gift. Two saleswomen were wrapping a single customer’s purchases and completely ignored me for ten minutes. When another clerk showed up, I tried to pay, but when she saw I had cash, she sniffed that she couldn’t take me at the one unoccupied register. She then waited on someone else. Another few minutes went by before I was finally helped. The women working at ths location are aloof and have no people skills. There’s another location in Thousand Oaks. Next time I’ll go there.
Lesley J.
Évaluation du lieu : 1 Moorpark, CA
Oh, it was all smiles until I said I had an exchange. The bracelet was purchased as a gift by my in law in Vegas. The first sales lady seemed flustered by the fact I had no receipt even though it was a current Brighton bracelet on their website. The second woman(presumably the manager) sniffed at me and told me some story about how they can’t exchange it because it’s from the Vegas store, which is owned by a different«family» and leased from Brighton and blah, blah, blah, blah. Which is a load of crap because I walked out the door, down the street to the Thousand Oaks location, where a lovely young lady graciously helped me. I ended up purchasing an additional anklet, along with another bracelet. Those Westlake women need to take a course in customer service. I worked as a manger at Nordstrom in years past, and that kind of self serving smug pretentiousness would never fly under my watch. Get it right or get to steppin’…
Nick O.
Évaluation du lieu : 3 Thousand Oaks, CA
I was ready to give this place one star as I have been here several times and it always drives me mad as its usually full of trolls that jump all over you the minute you walk in trying to over sell you something. But this was NOT the case yesterday. OK I didn’t get a hello when I walked in for at least 3 or 4 minutes but then a rather pretty young lady came over and asked if she could help. I was in to buy a bracelet for my wife for her birthday. She showed me the selection, I chose my favorite, she responded«good choice» I’ll ring you up and off I went. She gift wrapped it for me in a little baggy and waved me off with a wee smile of perfect California teeth! Most pleasant. Glad I didn’t get the manager though, she was a bit of a boiler! haha! Considering the other reviews, perhaps they have read the and upped their game? Love the store and their stuff though. Nice and not too pricey!
Kayla L.
Évaluation du lieu : 1 Ventura, CA
After not even getting a hello from them as we entered the store. You feel tremendously uncomfortable in there & left with the same uncomfortable feeling like you are not welcome there. Don’t care for this location at all.