Edible Arrangements

The customer service is wonderful! They made me a small arrangement very quickly over the phone. Great job!!!

i ordered a box of strawberries for my wife to be delivered to where she works at the T. O Mall and when I called the girl taking the order was really nice and took all the info, So a few days went by and the day of the delivery I called about mid day to check where it was, they couldn’t find it in the system, but they searched and found it, I asked if the directions were on the delivery and they weren’t, So I know mistakes are made, I make them, everyone does, but I suggest if you do order for delivery to call just to check up or get an E.T.A but my wife got them delivered and I received an email the minute she got them, so all in all I like this place, I would order again, Good customer service and nice people answering the phone, oh and I had some of the goodies when she got home and they were amazing and fresh.

Horrible service & overpriced. Order some chocolate covered strawberries and a balloon for mother’s day. $ 85 it cost me, however I know I was paying for the service not the $ 10 it cost to cover some strawberries with chocolate with a balloon. 8 times the cost to make sure my mother received her gift on mother’s day. Well not only did that NOT happen, but the experience after is what was horrible. I called around 4 PM to let them know my mother didn’t receive her delivery, they said it was delivered at 3:50. She was home the whole day. Employee put me on hold, talked to the manager came back on the phone said they were sorry there was a mix up with the delivery, my mom would receive her gift later that evening, when the delivery driver came back. So the next morning (first thing in the morning) I call let them know no one came yesterday after delivery hours, the person I spoke to reminded me they were delivered at 3:50 PM. I explained the story, the person said she wasn’t the manager but she will have a manager call me and the gift will be delivered that day. 5 PM rolls around, no phone call and my mom hadn’t received anything. So I picked up the phone (3^rd phone call!) the person who picks up says she is familiar with my order and had the audacity to tell «this was delivered yesterday at 3:50 PM» and waited for my response. Then told me her shift just started that’s why I didn’t receive a phone call the entire day. Wait what? No manager or someone with authority is available from 8 AM– 5 PM? Also, she was familiar with my issue but began to tell me it was delivered yesterday at 3:50. What! After negotiating they ended up waiving the $ 13 delivery fee. At the end of the day, the experience (especially with the last person who picked up the phone) was not good. The value of what I purchased (delivery of a mother’s day gift ON MOTHER’S DAY) was not there. Never again will I order this business.

I ordered a medium fruit arrangement for the choir gathering. It was pretty easy ordering on line and I had it delivered. I called the place just to make sure they understood my directions and all was clear. I didn’t know they closed at 3 on Sunday and I asked for it to be delivered between 3 – 4:30. The lady on the phone told me about their closing, but offered that even if their regular delivery guy couldn’t do it that late, that she would offer to bring it herself (at 3). That is great customer service. When I saw everyone after the performance they all loved the yummy fruit and were so thrilled to get something so special. Thank you, EA for the great service and yummy fresh fruit!

Looks great in pictures and online. One star for promptness and freshness. My mom ordered me a dozen chocolate covered strawberry to be delivered to a local (less than one mile away) surgical center. The strawberries arrived at my house two days late. The berries were no longer fresh and had already started getting mushy. They were average taste.
The company was making excuses about there van breaking down! Really, is this company run by junior high school students? No back up mode of delivery? Über? Local taxi? Rent a van?
The photographer gets 5 stars for wonderful pictures, your company deserves less than one star,(not an option with Unilocal).

I had to write a review and thank edible arrangements for making my 1^st mother’s day super special and delicious! A friend of mine surprised me with a gorgeous chocolate covered strawberry gift. The strawberries and chocolate were displayed beautifully when they arrived. and they tasted even better! Also, the person who delivered called ahead to make sure I was home, but I missed him. When I called back, they were so friendly. He gave me another delivery time for later that day and he showed up on time as promised. When he arrived, he was friendly and wished me a happy mother’s day too. All in all, it was a great experience and I definitely recommend sending the chocolate covered strawberries to brighten someones day!

The arrangement was beautiful, but the fruit was absolutely tasteless! A company that sells «edible» arrangements, should care about the fruit!

I placed a phone order for an arrangement for a new client. The girl that took my order was extremely nice and patient, offering me different options and making suggestions. I called the store for directions to pick up my order. RYAN answered my call and was very helpful in guiding me through the complicated shopping center. He stayed on the phone with me as I made my way toward the store. I thanked him for his help and let him know I was in a terrible rush. He told me to pull up to the curb and he brought my order to the car. I could not be more pleased with my experience and cannot say enough amazing things about the staff at this location. THANK YOU RYAN!!! Also the arrangement was cold and fresh. I also ordered a couple of fruit bowls for myself. They fruit was delicious, ripe, fresh, cold and anything and everything I could want it to be after my client meeting. I will be ordering from Edible Arrangements from this store every time going forward!

I was shopping in the marketplace yesterday and there was a special event in which I won a box of chocolate covered goodies. I had only tried edible arrangements once before when it was sent to my husband. I had no idea they made small boxes of dark chocolate goodies!
The woman working was SO kind and the food was AMAZING!!! I am excited to get more to bring to dinner parties and such!

I had a terrible experience with this store and was frankly appalled at the utter incompetence and unprofessional behavior of the employees.
On the 8^th, I ordered my mother a bouquet for Mother’s Day to be delivered on the 11^th. I received my receipt and confirmation via email. Then, on Mother’s Day the 11^th after 5pm, I received a new receipt, saying my order was placed on the 11^th and to be delivered on the 12^th. I was confused and frustrated, but they closed at 3pm, so I had to wait until the next day to call the store. Already, my mother was without her gift on mother’s day.
Upon calling the store the next day, they told me the delivery went to my home, but nobody was there. This was false, because my entire family was home all day, and when I told them this, they quickly changed their story, telling me the guard at the gate didn’t let them in. (I had called the guard previously that morning to make sure they would be let in.) So I called the guard, who said he simply redirected the delivery to the back gate (barely down the street), which is the gate used for deliveries, and she must have not gone to the back gate and blamed it on the guard. So I spoke to the employees again, and I even spoke to the delivery woman herself, who denied that the guard ever sent her to the back gate. I continued to speak with them and tried to solve the issue, but their poor excuses were so plentiful and absurd and that I could barely make sense of what was true. She claimed there was «another customer» in the community that had called the gate and said they didn’t want their delivery anymore, so the guard got confused and wouldn’t let her in. But if she had told him about my order, or even my address, they would have called me and then proceeded to let her in. I questioned her about this and asked her why she didn’t tell the guard she had another order; she proceeded to say that I was the one who called the guard and said not to let her in! This was absolutely ludicrous and infuriating. These employees lied and continuously made foolish excuses for their own incompetence. The delivery woman even had my phone number on the order to call in case of problems, which she admitted, but of course she never called me! Instead, she failed to perform her job, did not deliver the gift to my mother on Mother’s Day, and attempted to shift the blame to anybody but herself.
Finally, I told them I wanted my order refunded, and the man said he would refund and cancel the delivery (still the day AFTER Mother’s Day), after which I heard the female driver in the background make loud, sarcastic comments that were obviously meant for me to hear. So, my Mother’s Day was completely ruined and my mom never got a bouquet at all! I am appalled that this is the way their company is run. The employees I dealt with were negligent, lying, and were solely concerned with avoiding any shred of responsibility. I find this behavior inexcusable for any decent company. I recommend NEVER ordering from this pitiable excuse for a business.

The only reason why they get two stars is because their arrangements are beautiful.
So today is valentines day and I’m at work. My girlfriend orders me a beautiful arrangement with chocolate covered strawberries and pineapple shaped hearts. Basically I had no idea what it looked like cause I didn’t know about it at the time. The delivery guy came into my work and had a smug look on his face. He asked for my name and is like sign here. He had attitude and wasn’t friendly at all.
THEN… the arrangement was completely wrong. This one looked like it was 40 $ and my girlfriend payed over 100 $$ for it. She called them immediately and told them about the mistake and they had her on hold for 20 min!
She told them the situation and they told her they would have it out in 30 min. 2 hours go by and still nothing. She told them I was off at 2pm and they said it wouldn’t take that long. So I’m off work and never got to see it delivered. I’m upset :(she spent alot of time on that. She called them right before I left and they told her that it was in route and almost there. They lied.
So basically I’m appauled at this place and will not be requiring any more services.
Thanks for ruining my valentines!

This store is incredibly unprofessional — be warned! I ordered over the phone with them to be certain that I could get exactly what I wanted. I called and asked if they could deliver before a certain time of day on Father’s Day. My husband works odd hours and would only be home for a window of time and then gone again for a couple of days. I called because I wouldn’t place an order unless this is something that could have been handled specifically by the local franchise. The woman assured me it could be done. So, I ordered a sizable bouquet ($ 73), a plush bear and a balloon to surprise my husband.
Well, the arrangement did NOT show up as promised): When I called to ask about it the woman who answered was sympathetic but extremely unprofessional. She explained that their manager was over-​promising items they did not have in stock and delivery times they could not meet. She did say that she felt so bad for my situation they she would see that my items got out on the first delivery, within the next hour. Of course, that was also BS and the arrangement arrived 6.5 hours later.
When it did arrive, it was not the arrangement I ordered (smaller, not the citrus fruit) and there was no bear or balloon. The delivery driver had no idea what I was talking about and, of course, the store was closed. So, the big Father’s Day surprise was a bust.
I’m extremely disappointed in this store. I dropped over $ 100 total on a basket of fruit, a plush bear and a mylar balloon. I expected that to get me some level of customer service. I’ve had good experiences with Edible Arrangements in the past, but will avoid this franchise like the plague.

On March 25, I ordered their special chocolate swirled strawberry tray with 28 large chocolate covered strawberries and three little anniversary balloons for $ 73 for my wife on our 25^th wedding anniversary from the Thousand Oaks store at Janns Mall.
When I went to pick up the tray today at the store (on the day of our anniversary) I noticed how unbelievably tiny the strawberries were. Not only were they very small, but they were also not ripe evidenced by how green they were on the ends. Forget the photos of the beautifully bright red and very large strawberries they show you on their website. Many of the strawberries on the tray weren’t much bigger than a large grape, many just as green, with hardly any chocolate on the small tips of these little berries. The young man working there, a seemingly nice guy, warned me that the strawberries were unusually small and said that they had added a few extra to the tray because of how small they were. I asked him how many more were added. He said he thinks 3 – 5 more were added
My mouth dropped. I couldn’t believe that this is the product that they were peddling to me. Then, to try and make up for the poor quality of the strawberries by adding a few more of the same garbage to the tray.
How does a place that’s in the business of selling chocolate covered strawberries, and other great items, end up with such poor quality merchandise to sell?” I said to the employee that I can get strawberries three times this size at Costco right now today. How could a place be in the business of producing a dessert that requires large, ripe strawberries as an essential ingredient offer something to a customer that doesn’t even come close to it? Especially when I can buy ripe, very large, bright red (not green) strawberries right now all day long. If I can get them, why can’t they?
I told him that those are totally unacceptable and asked for a refund. He obliged.
When I got home, I immediately called the store and asked for a manager. The same employee that I had dealt with in person at the store answered the phone. He said that they have no manager. I asked him who runs the place. He said, «I guess I do right now». I asked who the owner is and when does he come into the store. He said it varies. I told him to have the owner call me and I left my phone number. A few minutes later the employee calls me back and tells me that he spoke with the owner and that the owner told him to tell me to call corporate headquarters. I asked may I have the owners phone number. He told me no.
Laughing to myself, I asked the employee, «out of curiosity, who made my strawberry tray?» He then told me that he had made it.
The sad part is this Thousand Oaks branch has probably been making and delivering a poor product like this all along (evidenced by having no concern whatsoever while trying to sell me such an extremely inferior product) and getting away with it because many, if not most, of the people who receive these Edible Arrangements receive them as gifts delivered to them directly from Edible Arrangements. Some unsuspecting customer who ordered it will never know what the quality was because the recipient of a gift like this, even if it’s trash, would never tell the sender how terrible it was because it was a gift.
It’s very unfortunate to watch a train wreck like this happen to a local business while it is being run into the ground by incompetence and neglect. Unbelievable.

I ordered an arrangement from them for my assistants birthday. Being a complete procrastinator I ordered the arrangement an hour before our lunch party and they were able to get it ready for me. It looked great and tasted even better. They make much nicer gifts than flowers!

5-​stars for customer service!
5-​stars for fresh product and presentation!
3-​stars for the concept (personal preference)
Average=4 stars
My husband knows I’m not a flowers kinda gal, so he thought he’d send me chocolate covered strawberries on my birthday to share with my kids. The idea was sweet, but by the time I got home to see the surprise, the intense summer heat had gotten the best of them.
It was no fault of the delivery person, my husband actually told them to leave the arrangement there thinking I’d be home earlier… but even still, they delivered a fresh bouquet of delicious strawberries at no additional charge. Wonderful service in a world where repeat business and customer loyalty don’t seem to be as coveted.
THANK YOU Edible Arrangements Thousand Oaks! Now only if you were more up to par on your social media, I could’ve promoted you on Facebook as well…
A very sweet surprise for any occasion!

worst experience ever! their commercials brag about how these arrangements are better than flowers. i rather have my significant other receive busted flowers then to never receive the arrangement! worst of all she works across the street from the location and they still didn’t have it there on time.
this order was placed 5 days prior to the delivery date.
it was 445pm and it was still in production after i called them at noon to state i needed them to arrive by 4pm when she leaves
stick to flowers! what im worried about now is how to get my refund as i hear its impossible to get one from them.

We’ll even though this is my first review of this business, this marks the second time I have had problems with this place of business in as many times I have used it.
The first being when the business first opened and I placed an order online for an arrangement that I would pick up and deliver myself. The order was placed a couple of days before I needed it and was to be picked up at the open of business. Good thing I brought a copy of the online order because they had no record of it, therefore the arrangement was not ready on time, and no offer to make the situation better. They did make the arrangement, but I was now 45 minutes late to my appointment. Keeping in mind that this place just opened and may have not worked out all the bugs I was willing to give a second try.
Second disappointment came with this past Mother’s Day when I had the arrangement delivered. Never recieved any emails that attempts to deliver were unsuccessful, nor did they make an attempt to call the reciepitant to see of a delivery could be attempted again. Supposedly they made an attempt without leaving a notice that an attempt to deliver was made, so when I called they tried to tell me an attempt was made and no one was home. Just not true! Therefore this will be the last time I use this business and certainly will not recommend.

I’m definitely a fan of this place, have ordered from different stores and have always been happy with what I have gotten. This time was no disappointment either.

I recently purchased an Edible Arrangements ‘bouquet’ for a family member. Having never used them before, I was nervous about it as the arrangements are rather pricey. I like how you are given the option of purchasing either a small, medium, or large size of each arrangement but what I didn’t like is they don’t provide photos of what the small or large sized arrangements look like, only the medium. It made it hard to determine the difference in size!
I didn’t see the final product that was delivered but was told by the person receiving it that is was beautiful. From what they told me the fruit was fresh, crisp, and tasted delicious. Plus, there was a few pieces of fruit that had been dipped in chocolate. They all loved it! It was delivered right on time which was fantastic! They also mentioned how beautiful it was, I guess it was quite colorful!
I ordered the arrangement online and then after you receive your confirmation they give you the name and number of the location that will be filling the order. I did wish that they sent some type of confirmation that the delivery had been completed, that would have been nice. I would use them again in a heartbeat though. The folks we ordered it for loved it and I was quite pleased that it was delivered so quickly and on time.