Hertz Rent A Car

I suspect they gave my cell phone number to Marriott Hotel corp. Now I’m getting sales calls.

Today they are worst office. Not sure why manager is not getting down here to open office but he/​she seems to think customers can just wait until his person is able to arrive. I’d say that this location doesn’t really give a hoot about customers! Other person waiting had a time issue and needs to be on his way by 8:45am. One can only hope that someone gets here! Recommendation to management, provide keys to all employees and have a back up plan! 8:27 and there are 2 employees here and about 4 customers and we have been told he should be here soon. He arrives and now they need the password to start up the system, what a cluster F. Who ever owns this location is in sad shape! This is not a staff problem, they did their best. All responsibility falls on poor management and practices.

We were sent to Hertz from Silver Star GMC. This place looks like it’s the back woods of West Virginia. They had literally two cars to choose from. One of them they couldn’t find the keys for. We have a Yukon and needed something that would accommodate two car seats because we have twins. They didn’t seem like this was something new for them. As if this low inventory is the norm!
They offered us an Altima (he was giving us an upgrade). THEY HAD NO OTHER CARS!!!
I would never use this place. The manager and customer service rep were so unhelpful. Extremely dissatisfied! Had to give it one star to post this review. Doesn’t deserve even one star!

Out of control!!! First they quote you a rental price. Then they change the price of the rental when they find out that you are getting your car repaired and have rental reimbursement. (Can you say insurance fraud?)
When you call to extend the rental, they will forget to update the computer and then enter a 39 dollar administrative late fee into your bill.
When you call inquiring about their exorbitant charges, they bait you in by saying, «Oh that’s before your discounts and refunds. You won’t be charged that much.»
Then they quote you the final price at the location but then call you ten minutes later claiming that they forgot certain charges and make unauthorized charges on your credit card. Uh… But don’t worry, they will gladly charge your credit card the new and updated charge without your permission… NO PROBLEM!!!
When you call and complain, you will get the typical, «Calm down» when they are the ones raising their voices. It’s funny how all sales type used car salesmen use the same exact tactics!
These people are pathetic!!!
Their tactics are dirty, underhanded and downright illegal!

HORRIBLE customer service. I was charged $ 10 and change for a gallon of gas. I will never rent from Hertz and I notified the dealership, Neftin VW, of the thievery that was taking place with their vendor.
I was told when I picked up the car that I could return it with the same amount of gas or pay now for what I used when I returned the car and not have to worry about getting gas. Just going to work and back for a total of 24 miles which equates to a gallon of gas in the little import. A gallon of gas at ten bucks! Are you crazy. The customer service rep thought that was perfectly OK. Teach your employees to tell the truth and not commit fraud when customers are picking up their rentals.

Best Hertz office around! Everybody is polite, friendly and their offer really good service compared to the awful LAX office! It’s a pleasure to have a little chat with employees when no one’s around and you’re not in a hurry!
I was even offered a discount since I was a recurring customer (but the discount was spontaneous, not linked to a card,…). They also drove me back to Agoura when I needed it!
Not many offices can brag about such a good service!
(However I’d like to bash Hertz’s (and other companies) policies on young drivers. I am a totally safe driver and it’s totally disgusting to see my rates doubled because of an unjustified underage fee, when ripe old people can rent for cheap when they are 10 times more dangerous. Quit it, seriously.)

Awful service! Tried to reserve online and have AAA. Used that discount, ended up at $ 147.00. Saw an added discount for AAA members, an added $ 30 off. Pu that in, and ended up at $ 157? Called this store asking why and what they came up with… the guy sounds like an idiot, uhhhh I don’t know… I get $ 174!!! I need the car for a friend coming to town, was told I could add him as an authorized operator without him being present with me. So, need the car, get it despite all the price hikes. They show up over an hour late to pick me up. THEN! The reservation is up to $ 216!!! AND! I can’t add the driver without him being present! And again, the guy is dumb and says uhhhh, I don’t know. Needless to say, I cancelled and went down the street to enterprise where I was out the door all set in less than fifteen minutes, for less money!
This place sucks!

I was in a car accident and completely totaled my car. I needed a vehicle, and fast. After checking for the most affordable rates, Hertz was at the top of the list. I went in and didn’t have to wait at all before Brittany helped me. Within just a few minutes, I was good to go. Thanks Brit!
During the course of searching for a new car, I had to renew my reservation for a few weeks… but each time Brittany and the rest of the staff made me feel welcome. They’re friendly, fast, and reliable here and I would recommend them.

Thanks to Jon Straszewski for a great experience. Quick checkout on a busy holiday weekend. No surprises.

Nightmare. Run like Hell. Seriously.
The people here are nice enough and the company assured me that the insurance company paid for my rental, but two or three weeks later they took money from my bank account for several days of rental without authorization. Since I’m out of town when this happens, my trip is ruined and I come home to an overdrawn account few hundred dollars in the red from bounced check fees. Oh, and a big «up yours» from the local manager, Shane Hill, who was probably an Auschwitz prison guard («just following orders») in a former life.
The abuse and fraud seems systematic and corporate-​level, so I’d rather have my next root canal without anesthesia than deal with these Freddy Kruger types again.

Great people to do business with… Shane my go to guy, John, Christian, Patrick, Justina and Bobby… All professionals that know their stuff. Hertz management should take notice of what a great office. I must admit being partial to Justina, she is top notch… Hertz needs 10,000 Justina’s. She is awesome and always put’s me in just the right vehicle. This is a HLE location. (Hertz Local Edition) As a Presidential Circle customer, I rent cars all over the world and have been in many Hertz offices, I consider this my home Hertz location and when I walk into this location, it’s nice to know the people working there, instead of running into a new face each time. Keep this office together and I will keep renting from this location. I must give a shout out to Zack (My former go to guy) He’s an awesome guy and if I understand correctly he’s at the Hertz Amgen location. Anyway, if you need a good honest rental car company, Hertz HLE Thousand Oaks is my rental car company of choice.

Those guys are really awful! We did rent a car in lax with nav and the device was a piece of crap! Many streets were missing and touch screen was not working for directions. We went to the store in Thousand Oaks asking for help … We would accept any solution and even wait till the end of the day for a replacement car with a working nav. The were really lazy and not cooperative at all. At first they said we did rent in lax and not from them!!!
After some pressure they offered us a smaller car with nav as solution … Other car rental companies (national is the best!) Usually apologize and give you the same if not a better car!
Those guys are just not doing a good service for the customers. We will never rent from hertz anymore…
Gianluca

I have always been very pleased with the folks at the Thousand Oaks store. fast, friendly, and ready to solve any issue.

When i first picked up the car my experience with the customer service rep was average. He never introduced himself nor did he ask how my party or I were doing.
He basically just ran the information for billing and wanted me out. No personality at all. He didn’t even smile and honestly little things and gestures like this provide a comfy and happy environment.
I had been informed that i would get a rio but ended up with a ford focus no extra charge.
The car had trouble going up hill. But it eas clean and nice and comfy. 4 cylinder so for me it was a huge relief since i try a v8
The return was the best experience and that is why i am giving them four stars. I was helped by a very lovely lady with an accent. She was so polite so warming and smiled alot. Thankful for service like that.

Longtime Hertz customer here and it was always great in the past. Recently seems to be under some change and the service level is dropped a noch.

I had an overall pleasant experience.
Ive had to rent a car several times in the past few months from this hertz location. The fjrst time, I made a reservation online and I was greeted and helped within a few minutes after I arrived. In one occasion I had to wait a little longer than I would have liked. I was offered the typical addons and I was not pressured in any way when I declined.
The cars have always been in good shape. In one visit the car I requested was not able to be used so I was given an upgade to the next available vehicle. I did not have to ask.
Unfortunately, twice ive been given cars with ¾ tank of gas. This is quite annoying as anyone who has rented a car will know. I would expect that there is always a full tank of gas in the cars available to rent.

The rental agents at the store were very co-​operative.

I have dealt with these guys in multiple occasions. Very friendly service. Prices are reasonable compared to other local car rental places. My only complaint is that last time I got a car from them it had a tire that needed more air. Sensor was on. They should check a bit more carefully when inspecting vehicles.

great service here

I have rented cars here twice, and I love that they pick you up, and drop you off if necessary. I have had particularly great customer service from Mike, who is always helpful, friendly, and has a great all around attitude. He is definitely worth considering if a managerial position opens up.
I am not giving 5 stars as a few of the reps here have been so-​so, slow to acknowledge you’re waiting, that kind of thing that tells you they just need a tad more customer service training.
Overall a good place though