Massage Envy – Thousand Oaks

I had a couples appointment booked for Thursday October 29^th at 11am. I called to confirm my appointment on Friday October 23^rd. I spoke with Vanessa when I called. (After reading just a few reviews it is clear VANESSA is the source of many problems) I called to find out that my girlfriend and I had been REMOVED from that appointment. How is it possible to just delete a customers appointment without notifying the CUSTOMER!!! I was given no clear explanation on why our couples massage was cancelled. Vanessa who I’m aware is the manager at location should be able to provide A CUSTOMER with a clear and justified reason why she has the power to DELETE my appointment. This location never has enough therapists so therefore there is at least a week wait time. I can assume they are low on therapists because of poor management of VANESSA! Lost over $ 100 from doing this plus the sale of my membership I was planning on getting. So overall this is really upsetting that this business is able to conduct itself this way over and over again! I would really appreciate a call from someone who is Vanessa’s superior and maybe resolve this problematic situation!

There are not enough lines in this review to express how poorly managed this location is, and this company as a whole.
The last 2managers at this location have been incredibly ignorant about customer service, and it begs the question of «Why would they even be considered for a MANAGER POSITION?»
— Massages get cancelled way too often at the last minute.
— Customers are NOT contacted to be advised of absence of therapists or CHANGES of therapists.
If I pay and book a specific person, that’s the person I expect to see when I get there. And if for whatever reason he/​she can’t make it, it is only right the customer needs to be called and given the option of seeing someone else, or re scheduling.
It is not ok to wait until we get there to inform us both (husband and I) therapist isn’t there and we will be seeing someone else.
If we wanted just anyone we wouldn’t pre book, would we?
Really not brain surgery, Vanessa!
Also Vanessa, it really is very arrogant of you to blame the therapist, and then me, for YOUR mistake. That’s the main reason you should not be in that position. A competent manager takes responsibility, apologizes, stays humble and speaks respectfully. You failed on every front.
These 3 therapists are the only reasons we kept paying membership fees to this company. TARA, DOREEN, and ALEX, amazing therapists! Can’t say enough great things about their skills. Massage Envy is LUCKY to have them.

My therapist, Karen was fabulous — the Staff was very warm and knowledgeable. Will be back!

I’ve been to many massage spas, from the schools to the four seasons and they can all be hit or miss depending on your therapist. Massage envy in Thousand Oaks is a small «spa» not all the bells and whistles of the huge spa places but, TARRA is amazing, she is the reason I have a membership here, she is amazing, a sweet women that you would like to take to lunch and specializes your massage to your needs and really has a talent to find and fix your knots while not making it hurt, she’s amazing. The rest of the staff is nice, they always offer tea or water when you arrive, schedule your next appointment when you leave. Love this location for Tarra but the staff and management is lovely as well ¹⁰⁄₁₀ would and have recommended.

This location is very poorly managed. It is my «home» spa in the massage envy system but I rarely go there. I much prefer the location in Agoura Hills and recommend you drive a few miles for a better experience.
We have twice left messages for the manager over a customer satisfaction issue and never got a callback. The managers voicemail doesn’t even identity a name just that you have reached «the manager ‘s voicemail «. Goes somewhere that deserves got earn your money!

Mike Mike Mike! The best deepest most awesome massage everrrr! Ask for him,
you won’t be sorry. No I’m not a relative just a happy customer.

This business had a woman answering the phones a few months back who was incapable of putting a sentence together and could not answer simple questions. It was as if she was stoned out of her mind. It’s too bad because I had a great therapist there for a while but could not deal with the lack of professionalism. Westlake Village, CA also is run unprofessionally. For a great Massage Envy experience, go to Agoura, Houston, or Palm Springs.

My husband gave me a Massage Envy gift certificate for a facial for my birthday. I usually go to another spa for my facials, but I thought why not try it. I was pleasantly surprised. The Massage Envy Spa was clean, spacious, and just as lovely as many spas I have been too. The ladies at the reception desk were cordial, friendly, and very welcoming. My facialist, Patty, was wonderful! She explained everything she was doing and applying each step of the way. She gave me a really good facial. My face felt so clean and I actually was glowing when I left. My husband noticed right when I walked in the house! I highly recommend Patty! I may even switch spas and make her my new facialist!

Why all the hate? Just got a totally good facial there. For $ 60, it was just perfect. Know what I get when I spend $ 100 on a facial? I get a better facial. So I think what I got for $ 60 was worth $ 60. Totally nice staff, well organized, no problems. Totally worth going to.. Would go again.

My boyfriend got me a gift certificate for my birthday and I finally used it! I got an appointment the very next day and everyone was very friendly. My massage was incredibly relaxing, worked out a lot of knots in my back. My therapist name was Susan (I think). She was very nice and eased me through the hour and a half deep tissue massage I requested. I only wish I could stay as relaxed as I left that place! The only reason it’s not 5 stars, price. The intro price is ok but after that it’s not worth it in my opinion. Thanks Massage Envy Thousand Oaks!

I live in Sherman Oaks and have been a member for years with Massage Envy. I had a chance to try out the M.E. in Thousand Oaks and had the absolute best massage I’ve ever had, in the years I’ve been a member. I had a 90 minute massage from Daniel who was kind and really knew how to give a great massage — I needed a deep tissue massage as I have shoulder neck and back issues and at times I couldn’t believe how intense he was getting — the really amazing part is that I thought for sure I would be completely sore the next day but not only was I NOT sore, but I feel better than I have in weeks. Daniel is the best I’ve ever experienced!

I am not one to complain, but after getting a message from this place, I had to write a review. My kids got me a fathers day gift from this place in Simi Valley for 1 ½ hr message. Because they were booked, I decided to call another location. The Thousand Oaks location was my destination. I have been an athlete all my life and must of had of a 1000 messages during my life time. This might be the worst!!! I asked for a medium to harder message, concentrate on my middle to lower back and concentrate on my feet. Well an 1 ½ hrs later all greased up with no wipe down. I left the place feeling like a greased up pig ready as the main course for a luau dinner! I must say I will never recommend this place to anyone. I now know why the Korean message places have popped up all over the place. For half the money, you get ten times the message than what you get from this place.!! I actually went to a Korean message place afterwards just to relax…

This place is horrible, rude people that act like you are bothering them when you show up. Sam, is the the worst, she acts like she is the Queen of England. I will never go here again and I have spent hundreds of dollars here. There are PLENTY of other massage places in Thousand Oaks that are kind to their clients. Good God this place is a train wreck.

The facility is clean and relaxing. I have had one great massage and the rest have been good. Never a poor experience. The door says they are open until 10 pm which is why I got the membership. I can only go after 8 pm. Upon trying recently to book an 8:30pm the receptionist told me, «We don’t work that late.» I mentioned the door sign and she stated, «Oh yeah, the door says that but it’s wrong.» To be fair, the Westlake location does do late appointments. But I need one closest to home possible. So I had to cancel my membership.

On two occasions at this spa I have booked appointments for them to be disregarded.
The first occasion was my birthday and when I walked into the building they notified me that the massage therapist was not going to make the appointment. They were able to accommodate me at the westlakevillage location.
This week I had made a 10 am appointment for an hour and half. At 9am the receptionist called me to ask if I can move my appointment to 10:30. I called back promptly and left a message I wasn’t able to. I showed up and waited that extra hour and half.
The receptionist informed me that the manager would get ahold of me to make this situation right. It is now 4 days later and I still have not heard. I have been with massage envy for 3 years and this is the only location I have had issues with. Massage envy has lost a membership
What is an appointment if it is disregarded so easily… very poor business practice.

I normally go to another Massage Envy and have always been pleased with my massage therapist. I moved and this is the closest one to me now and have gone here twice with the same therapist Keren. She is courteous and the first massage was below average as I felt she rushed certain parts of my body (legs) which I told her to focus on. Her pressure was too light and when I asked her to go deeper, it never felt like it. On top of that, she finished 7 minutes early. That’s right, I look at the clock to see if I’m getting my 1 hour worth. I figured it was the first time so let me try again. I went back and sure enough, rushed throughout legs which are the most important part of the massage and this time she finished 5 minutes early. Needless to say, I still have a free massage and will go back to this place but will ask for a different therapist. After that, I will probably cancel my membership.

Have had several bad experiences with this location. First inconsistent availability of therapists, talkative therapists and to top it off, they screwed up my appointment time on MOTHER’s DAY!!! I was confirmed for 1PM and got a call at 11:20 saying I was missing my 11 AM massage. Seriously bad customer service. Love the Simi Valley location.

Jason did a great job — a 90 minute Swedish had my back and shoulders back to normal despite months of wearing a post-​surgical Philly collar. The therapists here have consistently listened to the answer after asking my therapeutic goals. At other facilities, it always seems like no matter what one says or requests, you get the massage that the therapist wants to provide, rather than the massage you need or request.

Had my first and last massage here over the weekend.
My therapist extremely unprofessional, rude, and made me feel so uncomfortable (to the point where I just about got up mid massage to leave). I called to notify the manager about my awful experience and was told that she would do whatever she could to make it up to me (I’m thinking a «makeup massage»)…but no. She offered to book my next massage at 10% off.
Thanks, but you will not be getting anymore of my money.

Fabulous Massage therapists. Close to my home. Warm friendly receptionists. I love deep tissue and I get the best massage there, especially from Keren. I would recommend it to anyone.