Things Remembered

I have to say I use things remember often it’s a very nice way to give someone something nice and thoughtful. I have never had such great customer service like two days ago. Andrew was there that night and he was amazing. He went out of his way to accommodate my husband and I on an upcoming Christmas gift for my mother. I really appreciated him following up with is about our order and an estimated time of when it should be ready. So thank you Andrew for helping us out.

I was getting married and had ordered a personalized bracelet for the flower girl from etsy in the maol. It did not arrive on time (admittedly my fault) so I rushed into things remembered hoping to find anything to replace the gift that hadn’t arrived. I was in such a hurry and a little frantic as brides can be. A young man and young woman helped me right away. They produced a flower girl bracelet and then engraved it for me. They were so nice and helpful I wish every establishment I grant patronage to would have customer service representatives like them. I wish I had gotten their names they were FANTASTIC. THANKS AGAIN FOR SAVING ME GUYS!!!

I am always shocked at the wide range of star ratings that are given at any one place. While I myself have been known to give only 1-​star ratings for places I absolutely detest, I do find myself flabbergasted when others do the same, and I have no clue why they’d say it. I mean, everyone is certainly entitled to their opinion, and things don’t always go well. In the case of Things Remembered, while there are some scathing reviews, I couldn’t have had a better experience if I tried. Perhaps they are inconsistent, I really don’t know. It happens, but for me, my experience was PERFECT.
My niece and (now) nephew to-​be were getting engaged, and we were invited to witness the the big surprise event (a surprise to my niece, no one else). It was really cool and romantic, I have to say. But I digress.
I wasn’t given much notice, and I wanted to bring a gift. I immediately went to the Things Remembered website and found the PERFECT gift (at least, to me). A lovely heart-​shaped picture frame to store 2 pictures (one on each side) for this special event… with room for engraving. As it happens, I did read in another review that someone had problems with the website, and while I had some technical problems myself, someone from the website customer service was very quick to fix the problem, was very kind, and took care of whatever I needed. Problem (s) solved. I was told I could pick up my merchandise 4 hours later.
When I got to the store, it was at the front counter, already boxed and sitting in a bag. They took it apart to show me, and it couldn’t have been lovelier (see photo of it). The box and its packaging was very sturdy, the frame was carefully wrapped, and I was very pleased with how it all turned out. While my photo doesn’t do it justice in terms of the shiny, sleek, polished silver appearance, you can still see what a great engagement gift it is… and just know, they did a wonderful job with the engraving (that, you can see)… and they have perfect gifts for any and every occasion one would want to commemorate. I know things CAN go wrong, but for me, they didn’t. I’m pretty sure this is a reputable store, and they’d make good on any issue anyone would have. You really should give them a try !!

Just left the TO Mall location. Amazing Customer service. We were looking for an anniversary Frame for a 50^th… the last one was the floor sample. The guy sold it to us at a discounted price and cleaned it for us, wrapped it up in the original box. I would def go back to this store. Good customer service.

I went in for a battery for my watch. The man in the back had a serious attitude and not even a month later my battery is losing time. He obviously gave me a used battery. I will not go back.

No stars for the T.O. Store. I love the things they have, but when I picked up my item (tequila bottle), poorly packaged. Glass bottle in a box that didn’t fit, chipped glass, no care at all. Within 2 days bottle broke because of the chipped tip, I called the store because I couldn’t find the receipt hoping they can replace it, I was told I could get refund. When I went in, I got nothing done. Waste of time and MONEY! My item is broken and this gal had the nerve to ask if I wanted to carry my broken item in a bag, ITS BROKEN!?! Why would I need a bag? Why would I even want it back? I am not shopping in that T.O. Store, if I ever do I’m just going to have to tell them how to package things correctly. I’d rather go to the Simi valley store they know how to take care of their items.

I’ve had several good experiences at Things Remembered. The latest is I found the last robot key chain that I wanted to get for my daughter, who is a lover of robots. Since it was missing the metal tag they gave me a discount on top of a discount. Unfortunately when I got it home it fell apart. You’d think that I’d want to give them a poor rating for such a mess of a key ring, BUT, when I brought it back they went to work to fix it. Alas, it still fell to pieces, but when I went back to return it, the gal searched other stores and found the last one at another store and had it delivered. This one has the tag and is in great shape. I felt like the employees were polite and went above and beyond in service. But, I do agree that they’re engraving prices are high, which is why I didn’t give them five stars.

I purchased a bracelet for my daughter on their website and went to pick it up in the store. First of all, their website was terrible. I finally had to call the customer service number for assistance and she said that everyone complains about the website but for some reason, they won’t fix it. I go to the store to pick up the bracelet and the engraving is so small that you would need a magnifying glass in order to read it. I told the clerk that I wasn’t happy with the engraving and she said that if I wanted it to be engraved again, that I would need to pay for another bracelet. I told her that on the website it was perfectly legible with the font that I had chosen and she responded with, «there’s nothing I can do for you». The customer service that I received was beyond terrible. I told the clerk that and her only comment was «have a nice day». I will not be going back, that’s for sure!

please please please do not use this company. They are the worst. My parents 65^th anniversary and the children decided to give them a better wedding album because theres was beat up after 65 years. So we got a special book that was engraved with the names of the children and grandchildren on the cover. This is where things got bad the names which were supposed to go up and down the whole cover were condensed into small little names. Not what we asked for. The book came with the sleeves for the picture but it was not enough. They said you could just order more on line. The next problem is when you go on line you cannot find sleeves that fit. This is a nice book and you want things that fit incorrectly. After looking every where we begged and pleaded just to give us the name where they get their sleeves that come with the book from. They refused to do that. Why? I have no clue. Anyways now the book is ruined and I hate this company. I hope everyone who is undecided about going to this store goes somewhere else. Horrible Horrible Customer Service.

Permanence. That’s the first word that comes to mind when I when I think of «Things Remembered.» Something that is etched in glass or metal with hopes that it will live –possibly outlive he or she who receives the item.
Sucks balls. Those are the words that actually came to mind at this particular Things Remembered.
I was here in the afternoon on a weekday, shortly before Christmas. It was going to cost $ 50 for me to engrave a 2 X 3″ plate with about 12 words – that’s a lot of money for a gal like me. The chicks in this store were unhelpful and were talking badly about customers while other customers (such as myself) were in the immediate vicinity. I felt rushed to choose what I wanted and rushed to complete my purchase. It annoyed the hell out of me after a while so I just walked out without buying anything.