Bridal Exclusives

We went dress shopping for a September wedding. The bride’s budget was very low but Lina first took us to a closeout rack. Then a clearance rack. The bride, Sara, tried on several but nothing was right. Lina then pulled some modestly priced dresses in Sara’s preferred style.
Bottom line? We got superb service (Lina went to their other store and picked up a dress for us) then worked some much appreciated magic on the price of the gown. We spent more than planned but have the gown of Sara’s dreams.
We could not have asked for better service, and the dress is 1000% better quality than David’s has. I know fabrics, and Sara’s gown is magnificent.
We were never rushed, were provided with water and space and the expert advice of Lina. If this was not a ‘Once-​in-​a– lifetime’ experience, I would go back again and again
GO HERE FIRST!!!

Had an amazing and flawless time here! Our appointment ran over the time and our girl was so sweet and helpful and did everything to find the right dress!

I went dress shopping with a girlfriend for her dress here last weekend. The saleslady was very helpful and the shop had a nice selection of dresses in every price range. The shop is relatively no-​frills, but that’s not a big deal. Their good selection more than makes up for that.

Go here and ask for an appointment with Karmen! It’s a beautiful store with amazing dresses, and Karmen made the whole experience wonderful! I went with my mom, and while I had an idea of what I wanted, I wasn’t sure. It was a little overwhelming at first, but Karmen made it so much fun! Within a short time, I found the dress!!!
Very reasonable prices for really nice, quality gowns. Go here!!!

As soon as my sister got engaged I knew where we would be going dress shopping! I am so happy we had Karmen as our helper! She was OUTSTANDING! If you are able to ask for her, I 100% recommend it! She was very professional, but very kind and excited to help my picky sister find the perfect dress! She made the whole process very fun, quick and painless for all of us! She is a sweetheart! She even helped my sisters and I who are the bridesmaids try on dresses and my mom! I can’t say it enough, Karmen is WONDERFUL!!! Thank you, Karmen for helping my sister on such a special day! You are amazing at your job, we could all tell you love being there doing what you do!

These guys did a great job for my wedding! I came in with about 3 months time, loved Karmen who helped me find the dress. It took me two appts to finalize the dress in which I chose a Maggie Sottero Allure 9205 fit and form.
I thought this place had a great and welcoming set-​up and it was great the way the dresses are arranged by dress style. The fitting areas are much more private than other places. Nice touch that they offer beverages and plenty of space for individual fittings.
After choosing the dress it was about a month or so for the fitting, which as I understand is typical for receipt of the dress. I had elected to do quite a bit of alterations — making it a high/​low, adding gold beading, boning to the form, etc. In the end, I thought the gal who assisted with fitting was just OK, considering the alterations were about the same amount as the dress.
I did love my dress but thought their alteration staff could have been more attentive and helpful. It was my own doing, but i I’d come to the 1^st fitting solo and then felt all my decisions were questionable… It took 3 fittings to get all my alterations completed. I adored the additional (albeit expensive!) beading, but several beads fell off by end of the day. No one would see that, but strings on the belt are visible to me now. And actually, I liked the last alteration gal I spoke with — maybe it’s just me, but I would have loved an alterations asst who made me feel good about my alterations request. The original gal said things like «I don’t think it will ruin the dress.».
Overall, great selection and made it very easy. Watch out for their alterations, as I say, mine ended up being close to $ 1000 just for alterations. I don’t regret it but was advised around $ 500 – 700 in the beginning when I explained what I wanted to do. I’ll throw up pics when I get a good one of my dress.

Didn’t have a great experience here. Our consultant seemed very sweet and welcoming at first but changed on a dime during my pre-​fitting consultation. She regaled us with stories of other brides who «went against her advice.» She was very belittling of her past customers which instantly put me and my bridal party on edge.
She then proceeded to look me up and down and tried to guess my size (why didn’t she just ask me out right?), and informed me that many dresses in the store simply wouldn’t fit me. She called me «full figured» and «curvy» numerous times and talked constantly about my size. I know I’m not rail thin, but wow! Are you trying to sell a dress or not? Making the bride feel self-​conscious and uncomfortable is not the way to make a sale.
For the grand finale, when she discovered that I’m gay and having a same-​sex wedding she apologized for touching me in the dressing room and said «I’ve never had a gay bride before – is it weird that I’m touching you?»
Unfortunately I found my DREAM dress here but desperately wanted to get out of there at the same time. The idea of giving this consultant the commission on my dress sale makes me shudder. Going to try to find the same dress elsewhere.

I had the best experience at Bridal Exclusives in Tigard. My consultant was Kala and she was amazing. I thought I had found «the dress» two times previously at different bridal shops. One of the shops, the consultant was a bit. well, pushy and the cost of the alterations would have been about the same as the cost of the dress, primarily just for a bustle (keep in mind this does NOT include hemming it or taking it in/​out-​it was a corset back and apparently I’m the perfect height for bridal gowns, thank heavens). The pushy consultant alone, both the times I was in the store, was enough to make me look elsewhere. The next salon I tried, the consultant was wonderful, but the dress selection was less-​so, and the dress I liked best, when looking later at photos, was just not «my dress». it was missing something and I wasn’t about to spend that kind of cash on something that I wasn’t 100% sure of.
I went to Bridal Exclusives on my own after work one day and Kala was ON IT. I came in knowing pretty much what I liked/​wanted and she led me directly to about 20 of what I was looking for! We picked too-​many dresses for me to try on because I liked SO many (I’m a plus-​size bride and thought the selection was amazing) and she helped me into and out of each one, patiently. We stayed in my price range, too, which is wonderful. I found «the dress» that night and purchased it, and she even made another appointment with me for that next Saturday (such short notice, too!) for my friends/​fam to see it and help me choose some accessories. Both times I had a great experience and would never hesitate to go back to her or Bridal Exclusives.
Thank you for helping me find the dress that makes me feel so special! I can’t wait to wear it on my big day!

You know it is going to be a HORRIBLE dress shopping experience when right off the bat I ask the consultant her opinion between two dresses and she responds, «Well personally I don’t believe in marriage. I have been with my man 7 years and we don’t ever want to get married.»
Really!!! I wanted so badly to go off on her and say «I did not ask your opinion on marriage, I asked for your opinion on a dress!!» So disrespectful and out of line. I felt so uncomfortable getting help from someone who did not believe in the entire basis of her job.
I believe her name was Tina… Not someone I would recommend at all !!! She was cold and unwelcoming to my family. There were 5 plus people, and she only brought 1 water bottle to them. No one in my family felt comfortable expressing their thoughts about the dresses because she was so hostile. I brought them because I wanted their help!
So glad I found a found a fantastic and much higher quality dress from David’s Bridal with my consultant Larissa! Best of all the dress was the same price and designed by Oleg Cassini (Look him up, yeah that’s right designer of Marilyn Monroe’s wedding dress)!!

LOVE! LOVE! LOVE! They made my life so easy when I was looking for my dress. I am so blessed that I was well taken care of and had no issues getting my alterations done and ordering my dress was a breeze!

I also feel really bad for the girls who had a poor experience. I’ve had nothing but good times at Bridal Exclusives. I came over from Bend to find a specific dress, after going to every store at home (not a great selection in Bend, I know-​shocking). I called a few days before, they squeezed me in, made sure to accommodate for my hectic schedule and got me in for the dress I was after.
Once in the dress, I realized it wasn’t for me. Not to worry, Shelley immediately started looking for other styles she thought I’d like, and by the end of it, we found a dress everybody ‘ooohed and ahhed’ at. It was a little out of my budget, but I never felt pressured or anything like that. Shelley just told us to go have lunch, talk it over and give her a call if we wanted to come back in.
I did come back in a few weeks later, tried it on with another friend to get her approval, and talked it over again. Still– no pressure from Bridal Exclusives.
I came back a final time a few weeks later, and ordered the dress! We all hugged and I’m so happy I decided to make the trip over and get my perfect dress. I would recommend this store to anyone and everyone.

I found my dress at Bridal Exclusives and it was basically the best dress ever. I went by myself on a Monday night to try on dresses about 5 months before my wedding. I really liked the salesperson who helped me find my dress (I wish I could remember her name!). I was super nervous about trying on dresses and she made it totally painless! I found a dress that I loved and fit almost perfectly right on the floor. I was able to buy it right then, along with my undergarments. I also had some minor alterations done there. The alterations were fantastic, they did a great job.

If I could I would not even put one star for this review. WORST SERVICE EVER! For anyone wishing to buy a dress, it’s not worth the blood sweat and tears to come here. I’m from California and I went here to buy a dress for my bridesmaid who lives in the area. The dress is supposed to come in pink with a black sash and black waistline. First they ordered the dress in all pink. They wouldn’t show us the invoice and they didn’t want to fix it initially. When we were able to argue with them enough to fix their mistake, they had us buy the material and the day before her flight to California the bridesmaid picks it up and they only have the sash, no black waistline. They gave us the «extra» material which included the material for the waistline! Such a slap in the face! They had the dress for over 1 month and didn’t do anything they said they would do!!! They are so unprofessional and they lie, I can’t believe they’re in business! I wouldn’t wish this place on my worst enemy!

I did not have a great experience with Bridal
Exclusives at all. The crew at the Clackamas store is the only reason I am giving them one star. Every single person I dealt with at the Bridgeport store was very rude and snotty, even the day before my wedding to pick up my dress.
The alterations department messed up the bust area on my dress, they said they would fix it but I would have to pay additional fees. I told them there was no way I was paying additional fees when they were the ones who messed it up in the first place. Finally they caved.
The day I picked up my dress the bust area still was not fixed and the dress had not been steamed like I had paid for. Little late to find a dress a day before the wedding. There were no apologies or offers to reimburse me money for the mistakes they made. Very poor customer service!!!
I will not recommend this place to anyone looking for a dress!!!

Ill try and make this as short as possible but want to cover all the points of error and «recovery»
1) My initial experience:
«ok», Shelly helped us (it was my mom, sister and two best friends). I had already been to another dress shop that day so I knew what fabric and style I was leaning towards. Nothing to bad to say but she didn’t really make it a special experience. I ordered my dress and my mom paid in full that day, minus future alteration and steaming fee’s.
2) WRONG DRESS:
5 or 6 months later I was told my dress was in! Wedding day was august 9^th and I ordered my dress in november.
Went in for my first fitting, and … it was the WRONG DRESS!!! I won’t muck this up with the differences on the dress, but basically it was the WRONG DRESS. I showed them what dressI had ordered that was on the wrack and she said oh thats a $ 1600 dress, you ordered a $ 980 dress (which I knew because I looked at the tag the day we bought the dress). I then showed her a picture of me in the dress I purchased to confirm my story. Moral of this portion is they had put the wrong tag on the wrong dress somehow.
They went back and forth about how to fix this, anywhere from if I wanted the wrong dress (NO), I could have the floor sample for the $ 980 (NO!), or order a new one and make up the price difference (NO!). Finally we made a deal they would order me the correct dress and we would not be paying the different :) They also gave us 50% alterations for the mix up.
They told me it would be in around Late july… uuuggghhhh so my mom and I called the manager and they rush ordered it. It was in later May
3)FITTING:
Once the correct dress was in I had a fitting, the lady was nice, but rushed. Understandable, however, when we came back two weeks later nothing was altered except for the bustle on the train. They were to place a comb in my veil, take up the shoulders, and take it in a few inches on the sides. (all not completed!!)
The alteration lady (forgetting her name), was really confused as to why this hadn’t been done and asked if we could come back another day. We agreed and she said we could come back the next day.
Came back next day and all was finished and fit. They also gave us an additional 50% alterations (making them free except for the bustle that was completed and the steam/​press I would be getting)
4) VEIL:
I went in to borrow MY OWN veil I had purchased at another place I wanted it for my hair trial… Shelly was there and told me I couldn’t take it because the hair stylist will get hairspray on it. Ok but really, give me my veil. she was kidding, kind of, but reluctantly went to the back to get it. I told her it was in my dress bag because I didn’t purchase It from them… she struggled to find it and then came out with a sealed bag and said «I found it!» … I looked at it and right on it was my COUSINS name. this was her shall, not my veil. I handed it back and said «this is my cousins name, and not my veil. My veil is in my dress bag». she finally looked in my dress bag and returned with my veil. So I almost walked out with someone else’s item.
5) BRA:
I went in to try on my dress with a new bra I had purchased due to my dress being backless… NO ONE helped me zip up at all or checked on me. I decided not to try very hard to get help either so zipped up what I could, tried my new bra and had a moment in the dress :)
6) The dress was pressed and steamed on time… due to be calling them TWICE that week. WHEW
7) mom picked up the dress and veil and it was safely delivered to my wedding :)
SO… they did make their wrongs right, and I totally got a deal of the century paying almost $ 800 less for the dress and getting over $ 300 off of alterations. But as i’m sure any bride would say, I would have rather paid that money than deal with this stress and driving from north Portland to Bridgeport all those extra times.
Positive, the dress was gorgeous and everything I wanted in the end. The managers were very helpful (Penny and I forget the other name. Jess?) The only HUGE hiccup of our wedding.
Negatives: All of the above issues and the main staff I dealt with were not super friendly. I understand being sarcastic, i’m sarcastic, but not when it comes to you messing up my wedding dress. I would appreciate a more professional attitude.

Before my appointment, I was extremely nervous to try on dresses. I am so glad I went to Bridal Exclusives for my first experience. I came in with five ladies and a baby. Lindsey was amazing! She welcomed all of us with a smile, easily fit in with our group, and took the time to get to know me a little bit before starting anything. She rearranged the furniture so we would all fit comfortably and was okay with us having mimosas and being a little silly. She clearly explained the plan to pick one of each style to see what looked good on me. She was okay with my sister picking some dresses too. After trying on several dresses, we decided what looked good and she went through and picked some more. After about fifteen dresses, I found a dress that I loved, but wasn’t quite ready to make the commitment. She was able to put it on hold for the rest of the day.
Although, I found THE dress at another place, I am so happy I went here for my first experience to try on dresses. I am also so thankful Lindsey was my consultant. She really eased my nerves and made things go as smooth as possible. I would absolutely recommend Bridal Exclusives!
Thank you!

I feel really bad for the girl below who didn’t have a good experience with Brenna. She was my consultant and my family fell in love with her. She was so great and really had a lot of knowledge on dresses.
I was a bit nervous at first going around the store and just pulling dresses I thought were pretty but their was rhyme and reason to it. I actually fell in love with one of the first dresses I pulled and the first I tried on. Brenna was so helpful in the fitting room and was very good at letting the family voice opinions. She was friendly, funny, energetic, and very open to all the feedback I was giving her.
The rest of the staff was friendly and helpful too. We left at the end of this appointment to go to another appointment and came back because the experience was so horrific at the second place. Bridal Exclusives was very up front with their pricing and I got the dress of my dreams for well under the price I was expecting to.
Overall it was Brenna that was the main reason I’d recommend this place. Her personality made the experience enjoyable and I’m really looking forward to seeing her again when I go back for my fittings.

I didn’t end up buying my dress here, so this rating is mostly for service.
My mom, sister, and I had such a great experience here! It was my first shop in the dress shopping process, and I’m so glad! I worked with Lindsey, and she was absolutely fantastic! She made us feel so at ease and had a great system for going through the different types of dresses to figure out what I like best. I ended up choosing a dress from Anna’s Bridal but only because Bridal Exclusives doesn’t carry THE dress that I wanted. Before I made the final decision, I even went back to see what other dresses they had that were like the one I found at Anna’s, and they were super warm and helpful (even though I just popped in without an appointment). When I made the final decision on my dress, I called to let them know and to cancel my follow-​up appointment with them, and they were so sweet. They even congratulated me on finding the dress! Service like that is so rare! I wish I could have bought my dress from them, but they simply didn’t have THE dress.
I would highly recommend this place to any bride who is looking for a great dress shopping experience. They have a great selection of dresses and great customer service! You have to call a few weeks in advance to get an appointment, but it’s so worth it. I especially recommend Lindsey — she was awesome and clearly loves what she does!

Purchasing my wedding dress was almost the only thing I was looking forward to while planning my wedding.
At the initial consultation I was told by the sales person that she had never seen alterations be more than $ 100. I asked about this several times and was given the same answer.
The dress arrived 2 weeks after the promised date, no apology made, they blamed it on the designer.
At the first fitting I was informed that hem’s alone start at $ 180 and go up from there, and bustles start at $ 75. My total alteration bill was well over $ 300. Needless to say this would have affected how much I spent on the dress.
At the second alteration appointment Kristy the seamstress asked if I wanted the dress steamed before I picked it up. No mention of a charge for that. I assumed after spending $ 1400 that they would have enough professionalism to not hand me a wrinkled wedding gown.
When I arrived to pick up my dress (2 days before my wedding, not exactly any time to challenge them) I was informed the steaming was an additional $ 50. Again, no apology, they knew they had me over a barrel at that point.
To add insult to injury, the dress storage fee of $ 75 that I had been promised would never be charged to my card was not taken off. I guess keeping my dress for the day it took to send it alterations was worth that.
I was also charged $ 79 for a slip that I didn’t buy from them. I called and asked how much they cost, and suddenly there was a charge on my card.
These people will take advantage of you. Ask ALOT of questions if you choose to do business with them.

I’ve waited a while to write this review to see if my opinion would get better — it has not.
While on vacation for a few days in Oregon I went with my mom and sister to try on dresses — with the idea that I was going to buy one in the 5 days that I had in Oregon (I live in CA and wanted to avoid that tax). I originally tried on a dress at their Clackamas store, which is much smaller, but I really liked the girls there. While at the Clackamas store I tried on 3 dresses, and one of them I fell in love with, but it was the wrong size. Given that I had been at another store the day before and found a dress there that I really liked, I really wanted to try the dress on in the right size so that I could make a decision between the two dresses.
The girl at the Clackamas store looked up on the computer and told us (my mom, my sister, and I) that the store in Tigard had the dress in the right size, and that I could stop by there and try it on. I asked if I needed an appointment, and she said that because I was just trying on one particular dress I probably didn’t need an appointment, but I should call and let them know what my deal was.
I called that night, let them know my name, the dress, and what the Clackamas store suggested I do, and they said that there were pretty busy (it was Friday), but that they’d be able to fit me in without an appointment — «No problem, come in sometime tomorrow between 1 and 3 and we’ll be able to help you»
Once we got to the store, everything started out fine, we were told to look around and some one would be with us soon. Then Brenna came and was very surprised that I was there, I told her the I had called and was told to come in at this time. Blank-​faced, she asked for my name and the dress that I wanted to try on, I gave the the info and she left to consult her computer. 20 minutes later she returned to let us know that we had made a mistake, and they don’t actually have that dress.
I explained to her that the girl in Clackamas told me to come here to try on the right size, that I had talked to one of the Tigard girls on the phone the night before, and they all agreed that the dress was there, and that I would be able to try it on. Confused she leaves, returning 10 minutes later, to inform me that she talked to the girl that helped me in Clackamas and she says that she never said such a thing. The only size that they have is a 10, and it’s only at the Clackamas store — I made a mistake. After trying to explain to her that I made no such mistake, that I remember her saying that — as do the other two people that were there, she insisted that I was remembering a different dress, or I had misheard her.
Very frustrated we left — we drove and hour out of our way to try on a dress that apparently never existed, and received no apologies from the store.
In fact Brenna, every chance she could insisted that it was MY mistake that lead me an hour out of my way, and that I was the one that misheard the girl in Clackamas. All of us had misheard, and went so far as to say «You probably wanted to try on a different dress, and you’re just confused.»
The big thing here is that, after returning to the Clackamas store, it turns out that my girl in Clackamas that Brenna apparently spoke to, wasn’t even working that day! She lied the whole time. A simple «I’m sorry» and an explanation would have been fine, but instead she made up a story and lied to my whole family.
If you have the option, go to Clackamas, the girls there are nicer, and much more trustworthy. If you do end up here, DON’T TRUST BRENNA.