Johnson Home Improvement

Great product, installation and customer service start to finish.

Purchased a new (to us) house that had a number of original windows from the 50s. Had the standard few companies out to do quotes and talk about options.
One of my prime concerns was minimizing sound transmission facing the front street. Every other company that came out and quoted immediately suggested triple pane. Every piece of research I did including information straight from window manufacturers suggested thicker glass on double panes was a superior sound break compared to triple pane glass. When I asked Glenn he was the only one that proposed double pane over triple pane.
From the time Glenn (the owner) came out and did a walk around and measure to prepare there quote I was thoroughly impressed. He didn’t give me any pressured sales tactics — he asked me for my business and walked through why he was a good option without speaking ill of any competitors or promising things he couldn’t deliver.
Their price point came back right in line (on the low side) of all of my options and their quote included highend Milgard Tuscany windows vs less known options from other companies — a clear value proposition winner.
Glenn returned again to confirm his window measurements after we agreed to have them perform the work — he thoroughly walked through options like casing sizing (bullnose vs rounded) and explained how a few things would come out because of some existing window separations. Through the whole process he was always easy to talk to, helpful and beyond friendly.
We waited a bit for windows and an install time. Their office manager was always easily reached and happy to answer scheduling questions. An earlier install time came up and she called & emailed me to see if it would work — it was perfect timing.
Install day finally comes (only six paragraphs later!) and two friendly gentleman arrive at 9am and got to work. I left for work and when I returned about 5PM I couldn’t tell they had been there — absolutely spotless inside and out from the windows they had replaced — all that was left were beautiful new windows — WOW! What an improvement!
The next day they returned and installed the last two larger windows (one was 11.5ft across and with the thick glass a total monster) — these are the two that Glenn had explained about some edges showing from a divider being removed — results were better than he had described and the windows look like they’ve always been there — beyond flawless installation.
Through the whole process there was strong communication — something I really appreciate from a service provider. The small things really added up too — we didn’t just get an envelope with a quote from them — we received a packet with references, information about the proposed windows, their warranty, etc. After completion we received another packet with warranty information, a completed EnergyTrust rebate mailer and care and cleaning instructions.
These folks are the rare ones that under promise and over deliver in every way. I can’t say enough good things about them or recommend them enough. When I need windows again they will be the only number I call.

Glen was just out and fixed our retractable screen door… that I thought was going to have to be replaced at a huge cost. No charge. Yeah!
Everyone has been very helpful, from the first phone call, to referrals to Milgard service department to timely arrival for home visit. I’ll definitely call them again for any window or door needs that we have.

Just had brand new windows installed and couldn’t be happier with the quality, workmanship and overall process. Knowing nothing about windows, I attended a window seminar advertised in the Oregonian at the Milgard factory and heard the details of installation from Glenn Johnson of Johnson Home Improvement. I learned so much from the seminar. Afterwards, I visited several other windows manufacturers and installers and never got anywhere near the level service or price offered by Glenn. Glenn came to our home twice to measure and then we ordered the windows. His brother, Peter, was the installer. He worked efficiently and cleanly. Our old house is so much warmer and looks so much better. We’ve had lots of compliments from our neighbors. We are so happy with our new windows, Glenn and Johnson Home Improvement.