Macy’s

This place is kind of a mess. It is big, and on two floors. It has a big selection but the layout makes it hard to get arround in the store. I kind of like the kitchen section, good selection and they have some good sales and specials. I have bought several items here. The clothing tends to be boring and expensive. Nothing all that memorable has happened here either good or bad.

Washington Square Macy’s, Could your customer service possibly be worse?
It took me about 30 minutes to return a product today with only one person ahead of me … At every register in the store. It’s seems that everyone’s transaction time was running around 20 – 30 minutes.

I usually like Macys and it makes me really sad to leave such a negative review for them because there have been so many helpful nice employees but today’s experience made me never want to come back. My mom and I were browsing the store today and came across a dress (size 13 children’s in black with gold sequins and a mesh top) that had mistakenly been labeled the wrong price. I understand that this is without a doubt a mistake but stores generally have to honor the ticketed price. We decided to get it for a relative of ours and went to go pay for it. I really wish I’d had the foresight to take a picture of the tag to post here but I’d expected them to at least be polite and not handle the situation so badly. The senior associate at the table was so condescending and not only belittled my mom but instantly tore off the tag and and refused to admit that it had been ticketed any price other than the full one. The younger associate just kind of looked caught in the middle and I felt really bad for her. I would have accepted an apology that they couldn’t sell it and it would’ve been fine. But, when you go into a nice store, or any store, there’s a degree of politeness that you can expect and that associate was so rude. I am undoubtedly not coming back to this location again. I’ve been a patron here for years and I’ve always purchased purses, jewelry, and clothes here and at the Tanasbourne location. From now on I’m sticking with the Tanasbourne location because I’d rather not shop at all than watch my mom get disrespected like that again.

I will expand on this review later, but two words. Macy’s socks! Anyone ever heard of customer service?

Bijan in the suit area is the best service I have received in a long time. He takes the time with every customer and truly cares for the customers at the location. If you go there look for Bijan you won’t be sorry

Always great people to deal with and honestly make sure they make your shopping experience great! I never leave the store pissed off and if I ever have an issue with the product they always fix the issue!

Needed a couple pairs of slacks. I visited the Men’s Suits area. Jim at Washington Square is first class. I was surprised at the service since it has not been good a lot of the time in other departments. I can tell Jim is a seasoned veteran. After being frustrated not finding the right slacks, Jim directed me to another area where all of the slacks were 50% off. I found two pairs that fit great. At work the next day I got 5 compliments on the slacks. Don’t leave now Jim. I hope they are using you for training employees on old school customer service. It’s hard to find anymore.
I’ll be back soon!

Something about shopping at Macy’s is generally off-​putting to me these days. Either the overall quality of the store’s offerings has declined over the years, or my tastes have gotten more refined as I’ve gotten older, and I’ve consequently outgrown shopping here. The in-​house lines in particular get to me; I generally find them overpriced and behind on current trends.
Probably my least favorite part of shopping here, though, is the customer service — the staff here are among some of the rudest, pushiest retail employees in the Washington Square Mall, and that’s including the makeup counters at Nordstrom’s, where you’d think it would be the worst.

You can find some good deals here but it’s hit or miss. Checking out is always a big deal. It takes forever and a day. A few times I have decided not to buy something I wanted because I was so tired of waiting. Dressing rooms need addressed. They are sloppy and outdated.

good location inside Washington Square Mall. interior is not as bright as the sun as the new Macys located in Downtown Summerlin (Las Vegas), but still bright. were able to browse their housewares without being bothered, which is always nice. their restroom (yes, i had to go BAD) was way off in kid’s land, so quite the weird location. but restrooms were LARGE and clean.

Wow. What a BIG store! Everything just seems so spacious. Although we didn’t spend too much time here due to a time crunch, what I did see and shop around in was a pretty good selection. We stopped by the children’s clothes, and I found an outfit that had a button up shirt and a pair of shorts for $ 10 something. They had much more on sale for such amazing prices, but I only needed one outfit. I didn’t go too crazy this trip. Then, we headed to the men’s section where I found a button up shirt on sale for $ 19.99. When I was rung up at the register, with a coupon, everything came out to $ 22 something! Score! The employee in the men’s department who rung us up was quite sweet, too. Overall, it was a good experience, and u can’t wait to check out their women’s section and hopefully still feel the same way about the store!

I think think that this Macy’s deserves less than 3 stars. The customer service people were great to me. They helped me when I asked them to check in the back and they were able to let me know where else I could get the clothing I wanted. There was someone at the register when I wanted to pay and there were no lines.
The selection of clothing was awesome great and the price of everything was wonderful!

#Macys Washinton Square I had an inquiry for a /​head cover for a cancer patient and found customer service to be very uncaring, rude and disrespectful. Very disappointed in their service!

Today I had the opportunity to be helped by Arsalann Darbandi in the men’s suits department of Washington Square. I had an interview later that day and he was able to help me select a suit and prepare it for use. In the end I purchased two trim fit fine suits for under $ 350. I appreciated Arsalann’s hospitality and professionalism.
John has also helped me select a few ties and belts over the past 6 months as well.
I recommend the Men’s Clothing Department at Macy’s
Matt/​Lake Oswego

This is a hit or miss kind of place. One day you may find a great deal on exactly what you want. Albeit after you navigate the coupons and sales like a coupon clipping professional.
But often they don’t have what I am looking for or it is way too expensive. Use your red laser phone scanner to find the prices nearby on the same items. You might just be surprised.

Got just what I wanted and once I managed to find help the l was pleased with the ladies attention to detail. The problem at Macy’s is that they want to be a high end store like nordstroms but their lack of associates willing to say hello how are you can I help you? Really makes it a 3 star place. If the only time you can find service is when you are at the checkout then that’s missing out on a lot of sales.

Mostly good service here, and good prices/​sales on some items, but it seems like lower quality for the price than it used to be.

ANGELA GRAYBILL, in watches, is a terrible manager. Not only did she answer a cell phone call mid-​sentence 2 minutes into a conversation I waited patiently to have, she then denied to do nothing for me. Saying it was not allowed and beyond anything she could do when I know from personal experience in the past that it can be done. I shop almost exclusively at Macys and have for many many years. I have purhased 4 Seiko watches and a Movado in the past 4 years alone. She lost a customer for life. unbelievable!

The worst experience I’ve ever had shopping for men’s shoes. Our sales associate was abrasive and annoyed at helping us find shoes from the start. Sandie rolled her eyes while haphazardly flopping shoes on the floor. I am baffled by the way we were treated and I cringed every time we asked a question or needed another size. Maybe she had a bad day? I dunno, but it was one of most uncomfortable settings. I won’t be back to the men’s shoe department. Eek!

It’s like this — 3 stars for selection and good sales sometimes. 1 star for service. It’s definitely hit or miss for finding good clothes that are reasonably priced — last time I went I found a ton of cute stuff at a great discount. Other times ain’t a thing worth trying on.
However — trying to buy stuff? Expect to wait. Last time I was there, they had two registers open with two lines accordingly. I waited 5 minutes behind a guy checking out only to have a 3^rd worker come into the cashier desk, look at me and go «MISS, MISS! YES, YOU!!» to my surprise and tell me the line started on the other side of the GD desk. Uh, what? Rude & disorganized ’cause I was clearly standing in a line… behind another customer… for 5 minutes. That happened a few weeks ago and I’m still irritated by it — no need to yell people.
Good selection of hecka cheap jewelry though.