Southwest Family Physicians

The way I have been treated here has been a horrendous experience. I do think Dr. Griess is a nice person and a good doctor, but the office support staff is ineffective and dishonest. I wanted a second opinion for an injury that I had and was told that my records had been faxed and yet the place I was supposed to go had no record of me and I was told they had not been received. Finally after several months, I was referred to the same place that had already said they did not treat patients with my type of injury. When I have had complaints about stuff like this happening, Ben the office manager is totally unreachable and so is the office supervisor. Now instead of responding to my complaints and returning my calls or emails, I have been dropped as a patient. So in other words, I was viewed as expendable as a patient because I dared to complain about the poor way I was treated.
Please save yourself the hassle and do not seek care at this facility. They treat patients as if they can be thrown away like pieces of garbage. I do not appreciate being lied to and if I have a complaint I expect to have someone follow up with me about my issues.
I find it reprehensible that they feel it is ok to treat people this way. It is not acceptable to ignore someone and not return calls when they have a concern or complaint. Furthermore, it is totally negligent and callous to remove the patient instead of solving the issue of unprofessionalism in the office staff. If I could give zero or negative stars I would, one star does not truly represent the way I would rate this facility as it gives them too much credit than they deserve.

I’ve been going to Dr. Gulick, Renee, and Alexandra for several years now. They have had so many patients that they ended up hiring new providers including Dr. Geralds. Yes, the wait times were long several months ago but they have improved greatly since they hired new staff. I have always been willing to wait for excellent care and all of my providers at this clinic have listened to me when other providers have not taken my concerns seriously. They work with you to form a plan for your health care that you are comfortable with. I have seen them for everything from aches and pains to needing surgery to weight loss to annual female exams. I even live in Vancouver and I am willing to drive all the way down to Tigard to see them because of the great care that I get.

I have been in the weight loss program for going on 2 years. I have been happy with the
level of education and care. Dr. Gulick seems genuinely concerned and involved in positive
outcomes for my care. I have seen very good results and I receive lots of support and good
ideas for continued success. I have recently referred my sister and I would confidently send
anyone who wants to learn about their health while losing weight and becoming more healthy.
I live in Gresham but I still go every 3 months to check in and look at lab results.

General staff are terrible. I would call them unfriendly and not interested in the fact that the patient is the client. They need to remember that they are in business to help and service the client. Most recently, I attempted to make an appointment for an annual wellness physical as required by my work. SWFP said because it had been awhile since I had been in, I would be considered a new patient I would be required to come in for two appointments. One would be to gather all of my information and medical history, the second would be the exam. Both would be charged to my insurance as two office visits. I have never heard of such a thing. The clinic I chose to give my business too, had me come in 15 minutes early to fill out my medical history, and the doctor reviewed it with me as part of my wellness exam. What SWFP is doing is called double dipping or stealing. That’s just bad business SWFP.

I travel from Oregon City to SWFP. Great Staff, great Doctors. Dr Adamcak is amazing. Will continue to recommend to family and friends.

This is one of the major mistakes I made ever in my life by going to southwest family physicians center. They rescheduled my appointment without prior notice! Also, when you call them to talk or request for callback, you should wait a week for that. I do not know how they manage their business? I will never recommend them and will work immediately to change them. What a big waste of time they are!!!

I have been with SWF Physicians for about two years now, every doctor I have seen I have loved and felt heard. Coming from Kaizer I was not too fond of doctors, but being here I always feel at home. I love Dr. Jessica Vincent and Dr. Gulick and her entire team. I love how she actually looks at the entire body to see what is going on, and not just covering the issues with a ‘band-​aid’ method. With the amount of people that they serve and the conditions that they get them in (the fact that ppl only go to their doctors when they do not feel good and already have short attention spans) they do really good. We all have bad days, we cannot be expected to be «on» ²⁴⁄₇ even at work, and remember that most ppl write bad reviews when they don’t get what they want, they don’t get the answer they are looking for and or they themselves are having a bad day. Try it out yourself before you take other’s words. Though I know there are really poor customer service industries out there, these guys have never failed, if they had — then I double check my mode and see if it was reasonable or not.

Dr. Gulick has no Time for her patients. I waited over two hours and all she could give me was 15 minutes I was very rushed no personal attention I went to go find a real doctor !!! RUN !!!

When my health insurance assigned me to a doctor at SWP, I was a little worried with all the mediocre reviews on Unilocal and Google. When I went in for my first appointment at SWP, the doctor I had initially been assigned to was booked up, so I was scheduled to see Dr. Jessica Vincent. It’s been about a year since my first appointment, and Dr. Vincent has been an excellent PCP. She has always taken the time to listen to various health concerns, and she is very flexible with her schedule (I can usually get in next-​day if necessary). I have had doctors in the past who can be very condescending and dismissive of issues and concerns, but Dr. Vincent has always listened and given good advice and counsel. She really is dedicated to helping her patients out with their medical problems. Her MAs are always friendly and thorough as well.
The lobby wait time has never been more than 5 minutes, and once I’m shown into the doctor’s office, it’s only ever a minute or two wait at most for Dr. Vincent to come in. When I used to go to Kaiser and Providence, it was almost guaranteed that there would be a 15 – 20 minute delay from when the MA came in to take your blood pressure/​pulse/​temperature to when the doctor would come in.
I haven’t ever had a billing issue with this office, but every time I call to make an appointment I am put on hold for 1 – 5 minutes. It would be nice if they had more staff for appointment scheduling. That being said, the available hours for appointments are very long so it’s nice to be able to go in after work instead of having to take a long lunch in the middle of the day.
Overall, I am really pleased with the care I’ve received here.

My dad and I both have come here a handful of times within the last year and everybody is so friendly and the facility is very clean. My dad only speaks Chinese, which gets a little tricky when I’m not there to translate but they offer Chinese translators over the phone! Jessica Vincent is our doctor and we love her! Thank you Jessica and thank you southwest family physicians, we appreciate all that you do.

I absolutely love this place. Dr. Griess has such a caring attitude. My prior doctor with whom I had for ten years never took the time to listen to me as a individual, never does this doctor give up on helping to find ways to eliminate what is ailing you. The front desk employees are also amazing. I have been coming here for 9 months and feel super lucky to have finally found the right doctor and hope to stay with Southwest Family for many more years to come.

Great clinic! Convenient location, and nice staff. I feel like Dr. Vincent really listens to me and takes the time to explain things to me. Thanks!

I first went to SWFP 10 years ago, I saw Molly Stratton. She is still there and still awesome. I highly recommend her as a primary care doc as well as a midwife.
I recently started their Medical Weight Loss program and it has been a life changing experience for me. Dr, Gulick has taught me so much about myself and how MY body works. Not general terms like eat less, exercise more terms, but like your glucose levels are XYZ, your Blood sugar is XYZ… She is really empowering me to make good health choice specific to MY body and my physical needs.
I have not had an issue with billing at this point which seems to be area that people are complaining about and the front desk staff has been awesome so maybe I am a special case, or they have worked out some of their kinks.

I have been coming here for about 10 years. This week there was a mix up with a prescription I had one re-​fill left on and when I went to re-​fill the prescription it was expired. No biggies in my mind. I will contact my doctor, make an appt and get everything squared away. I called SW and they inform me my doctor left in July. Great I have no current physician at this moment. I ask can they can see if another doctor can re-​fill my mediation that I have been on for over 8 years. Or can I come in to get an appt since I need my medication. They can not see me until Friday. At this point I am about to go to Urgent Care. This place is a shit show. I am extremely upset that this is how I was treated after being a loyal client for 10 years. This is not some new illness that I am asking for medication. You would think if someone has been on medication for years they could re-​fill it. After I was so accommodating about coming in ASAP. Another sleepless night for me.

The staff used to be great here but has had some turnover in every area the last few years. Billing/​cash pay prices has gotten worse and worse. Front desk service, worse and worse and who I’ve gotten to see has gotten worse and worse… Heck, my son was born by the midwives there and I used to LOVE this place! Maybe if that’s all you want from them then go for it, but not even sure if the same midwife staff is still there as he was born 6 years ago now…
So, funny that on the same day someone is praising Jessica Vincent, I have a beef with her… and, then the front desk woman is just plain mean… I admit that I lost/​accidentally threw out 2 months of a controlled substance prescription (just the pieces of paper)… I KNOW that they made me sign a contract saying they wouldn’t re-​write or re-​fill and scripts… BUT, you don’t just literally say NOPE and treat me like an idiot when I come in on my lunch shaking because I can’t function at work! It is NOT illegal to re-​write a piece of paper that hasn’t been used yet, the computer wouldn’t let me double fill at the pharmacy anyway, it’s just this offices «policy»… Literally, I’ve been coming here for years, they know I’m not an abuser and could have worked with me on some kind of alternative, SOMETHING to help, but didn’t.
The biggest problem is they then offered ZERO sympathy, advice, alternative services, ANYTHING when I have a legitimate medical problem that needs to be addressed. I have been going there for years and now this… wow… I had even called a month earlier to express how my generic meds suddenly changed and weren’t effective and NO sympathy, alternative ideas, nothing then either.
«Do no harm»… ya, right… if you can’t even TRY to follow the Hippocratic Oath then you don’t deserve to be in business, they have certainly lost mine.
For a place that was 4 – 5 stars 5 years ago, it’s sad see this place go downhill.
Edit: I tried calling again and this time asked straight up for help as I feel my job itself is in jeopardy and they refused to do ANYTHING… They simply DO… NOT… CARE…
AVOID this place like the plague! While obviously some of the doctors there do care, overall their business model cares too much more about money and being paranoid to truly help even their long-​term patients. Truly horribly disgusting.

Sorry to give one star, but I can’t go any lower.
I’ve heard there is a doctor/​owner of the clinic, but I never saw her. The business plan is that physicians assistants take care of the patients with oversight from Dr. Cynthia Guelic who was rarely seen– that was told to me by a PA who ended up leaving.
The billing/​reception/​appointment experience was awful. My insurance said they’d never seen such a messed up bill and rejected payment due to incorrect coding. A year later, I was still battling with them to correct it when they sent me to collections for non payment. I could not get any one to return my call. I complained to the PA who treated me and she told me she was leaving the clinic due to this type of thing. Two years later it was resolved when I went into the office and refused to leave until they fixed it.
The care: the PA was willing to give me anything to deal with depression up to and including experimental medication which was completely wrong for me; however, I wouldn’t get drops for pinkeye from another PA, who smugly told me it was probably viral and they don’t like to overuse antibiotics. While I think this is a good practice in general, he was wrong. I got care elsewhere.
Never again.

I’ve been a patient here for 10 years. The doctors are great, and I always highly valued especially my primary care physician, but the office staff and the business management are just terrible.
Little things like making prescription refills impossible, getting thrown around from department to department when you call in for questions and getting absolutely nowhere are commonplace. And dealing with the billing department, due to constant inconsistencies in how they bill, has always been a nightmare.
I’ve overlooked all of this for years because I really really liked the medical staff. But now, I have recently changed health plans and they do not deign to take my new health plan (Oh, unless I am pregnant, they actually said this) and I need to create an all new doctor patient relationship in a new clinic.
Total FAIL.

Such an awesome clinic!
I’ve read earlier reviews and have noticed that they have since improved their billing office.
For starters, so many doctors offices have annoying hours. This place is open till 8! The scheduling office is so helpful with finding the service that you need. They helped me choose Molly.
I am usually SO nervous at any doctors office and was surprised at how comfortable I felt instantly. Molly was so laid back and chill. I was also very pleased with how up to date she was about everything in the medical field.
Research is constantly being done and guidelines are always changing (for example, it was recently found that many young women with hpv will self correct and don’t need colcascopies). Molly was so informed, it added to my immediate trust and comfort in her.
Altogether, I think this clinic has so many options for acupuncture to pre-​natal care. The staff is so friendly and the doctors are knowledgable. Definitely going to make it my permanent caregiver.

I had a horrible experience at this clinic. The people acted nice enough at first, but had an air of annoyance.
I called asking if my lab results were in since it had been nearly a week and I hadn’t heard anything, and instead of answering my question the receptionist asked for my number, told me the doctor would call me, said goodbye, and hung up. At first I was going to let it go, but since I really needed a form showing my results, I decided to call a few minutes later and get a solid answer. A different person answered, and when I re-​asked my question she said, «Oh, you just called.» Yes, I told her I didn’t give enough information the first time (which wasn’t really true, but I was trying to give them a break). Then she said somewhat rudely, «You called four minutes ago.» …YES… I know! I re-​asked my question and she said the doctor would call me but it could be 24 hours, blah blah blah, I told her I didn’t need to know the results over the phone, just if they were in, «the doctor can’t call you right now,» blah blah blah. My patience gone, I said, «Can you tell me if my results are in, that’s ALL I need to know!» Annoyed, she said she didn’t have access to that in her computer. There was an awkward conversation dismount, and we hung up.
5 hours later, I decided to go in to their clinic because I really, really needed the results. They were pretty nice at first, and asked me to wait while they looked for my paper work. About 20 minutes later, they said they finally found it. It had been filed under my married name, even though insurance is still using my maiden name and that was the only name I had been using. Fine, whatever, I got my paper and walked to my car. Halfway there, I looked at my paper and it was BLANK. There were only 6 areas they had to fill out, and they were all BLANK.
I’d had enough. I went back in, talked to yet another person and was told that my doctor was on vacation, so I’d just have to come in next week to get the results. That they had. In a drawer. On file. I was SO glad I decided to go in instead of wait for an absent doctor to call. I told them it was urgent, so they told me YET AGAIN to wait. After 5 – 10 minutes, they called me to the back to give me my filled out paperwork. I checked it in front of them, and the HDL ratio was still blank. When I asked the PA about it, she said (word for word), «I don’t know what that is. Our computer has no way of calculating that.» Whatever. I decided I’d fudge the number myself over fighting with them more.
I got to my car, looked up the HDL ratio, and saw that all they had needed to do was divide the total cholesterol level by the HDL level. I did it IN MY CAR, yet their computers have NO way of calculating it. UNBELIEVABLE.
I will not be returning to this clinic. And after reading other reviews, I’m dreading the billing now too.

I had been going to this place for over 4 years. In the last 4 years this place has really taken a turn for the worst.
I feel like there are always new Doctors/​NPs/​PAs coming and going. Also I have had more issues with their billing department than I ever did before. First they gave the wrong insurance information to providence who processed my lab results, and now I just received a letter saying I owe $ 150 from services in JANUARY of 2012!!! Are you freaking kidding me? And if my insurance (which is no longer my provider btw) doesn’t pay it in 30 days, I am now responsible. Really? Because you can’t get your information and accounting together you are passing it along to me?
Also, the service is severely lacking. Last time I went the PA was standing outside my room chatting with a MA for 15 mins before he came into the room to help me, which was 30 mins after my appointment time. That is horrible customer service.
I’m so annoyed that I now need to find a new doctors office. It sucks because this place was so conveniently located near me and had awesome hours, but I think I will definitely pass on going back there moving forward. I want better service and a better accounting department over convient hours and location.