Ulta

I purchased a chi flat iron for my daughter for Christmas, and I went into this location to pick up some much needed deep conditioning treatment for the home. I noticed that the chi flat irons are now $ 10 cheaper than what I paid a little over a week ago.
I decided to ask if they could do a price adjustment for this and my cashier was very kind and was going to go forward with this, but the manager stepped in to inform both my cashier and I that Ulta does not do price adjustments. She said the only way is if the product was not open and never used then they could do a return and resell it to me for the new price. (Um. that’s just like doing a price adjustment)
I made a comment that I’ve never encountered a major retail business that didn’t do a price adjustment. She went ahead and told me that the last two companies she has worked for didn’t do price adjustments. I didn’t bother to respond to this pointless comment that is the lamest retort of a reason for a company to not do price adjustments.
After the mgr left my cashier was extremely sweet and said to me, «I know I’m not the manager, but of I was I would have done this for you. I’m so very sorry.» Just that simple statement made me feel at ease. Lol. Thank you kind person.

The products are great, selection is great, service is great, location is great.
But prices are so high! I was so excited to see an Ulta being built at this location, but now that I’ve spent hundreds of dollars there in the few months that they have been open, I wish they hadn’t…

I’m so happy Ulta opened in this perfect location close to the mall. Everyone here is so friendly and helpful! I love the fact you can get such a variety of beauty products all in one place!

After my original review, I have another terrible (not to mention, racist) experience to report. My sister called in to schedule an appointment for a blowout and style at the ulta salon. She had a free coupon from the store. She was told that there was a $ 20 extra charge «for ethnic hair.» I’ve never heard of that extra charge nor is it listed on the salon menu (on the ulta website). I’m outraged by the staff at this new ulta location, they have really disappointed me and my family.

Wow. Bummed to hear about the other reviewers bad experience. I hate to be haggled over using coupons especially when I make an effort to bring them into the store. Maybe next time they will be better?
This store is just outside the Washington Square Mall which has a very busy Sephora inside. I have never been to that Sephora when there was not a line. So, I was pretty pumped to see advertising about the new Ulta opening up. I especially love that they have a salon and lots of hair goodies. Also, a lot of brands you would see in both Sephora and the drug store. One stop shopping here!
The store had a lot of employees and all of them seemed to have a lot of makeup experience or so it appeared by their glamorous makeup styles. I enjoyed seeing all the new trends on fresh faces. I talked to several employees and never met a nasty it unhelpful one. I went their looking for a foundation and could not make a decision on one but I did find new eyeliner, eyeshadow, hair iron and shampoo and conditioner. Actually, I found so much stuff I liked that I spent more then I planned buy it was a pure joy trying all the new stuff.
My son came with me and he showed me the hair dryer testing area. It’s very cool! They have something like twenty brands that are actually plugged in and you can try them. I bought an expensive hair dryer a few months ago from Sephora and I really could have used this kind of testing area to help with my decision! So, if you decide to get a new hair dryer and can’t makeup your mind maybe drop by with wet hair! Lol.
Lastly, I love that always have some great beauty items on sale each week. It would be fun just to check their ad each week and try something new for a bargain!
Check it out! I think you will love!