Stanton Optical

Not even a customer here prior to my visit, but I needed to have a pair fixed ASAP for my nephew. Sure enough, Tristan and the rest of the staff had his glasses repaired in five minutes and for free… That’s right, free. Put in a new screw, adjusted the frame and off we went. Couldn’t have been any easier nor cheaper. Would recommend coming here for sure.
Enjoy my people…

I have gotten glasses here myself as well as helped my mother pick out glasses.
The glasses that I got are not my favorite. I have bought two new pairs off coastal since then and am much more happy. Stanton’s 2 for $ 69 deal is a nice cheap choice, but their frame selection leaves a lot to be desired.
My mother recently went to get a pair of glasses there and the man who helped her get a pair of transition glasses charged her over $ 420 for one pair. It seemed clear that he wanted to get a big sale in. My mother felt very uneasy the next day because she can’t really afford that so we went back in and asked if we could return them. The man that was so friendly and pushing for a sale the day before, said with annoyance «oh look who’s back…» when he saw her walk in and didn’t offer to help her. She was not dissatisfied with his service, she just knew that should can’t afford those and wanted to know if we could get a refund and cancel the order since it hadn’t gone out yet.
Tristan the manager on duty at the time was SO helpful though when my mother asked for her help. She clearly valued my mothers business and did everything she could to help her out. She worked out a situation that my mother could afford, but was not pushy or fake about it. I was really grateful that she could help us.

Quite possibly one of the worst experiences I’ve ever had with an optometrist office, and I’ve been all over the city with my horrible eye sight looking for the best prices and service. When I was patiently waiting, I noticed that people who walked in after me went right up to a worker sitting at a desk and got help right away (the worker even looked up and made eye contact with me then ignored me). It was a long wait so I was there for almost a half hour watching people get helped before me. Why did I stay? I was stupid enough to buy a groupon. This is the only time groupon has ever burned me. It was a horrible experience and apparently with the groupon you pay full price for EVERYTHING. There’s no deals or discounts, so while I thought, «great, I can find a pair of glasses for $ 250 (the price of my groupon) no problem!», it turns out that was not true. Eventually I did get help and find a pair, but after explaining multiple times that I was NOT paying anything extra, so don’t even bother showing me. I wear my glasses for maybe an hour a day so it’s just not worth spending a lot of money on. When my glasses were finally ready I went to pick them up and they just handed them to me and said «thanks». Nobody even asked me to sit down and adjust them. They constantly slide off my nose and they’re way too big for my head but you’re joking if you think I’m going back there.

Excellent prices but an inexperienced staff on the whole.

AVOID AT ALL COSTS!
¹¹⁄₂₀₁₂ — I’ve worn contacts for years but decided to give glasses a try and noticed Stanton Optical’s buy 1 get 1 free sale. I made an appointment, got my eye exam done (which they tell you is free with purchase of glasses, but you ACTUALLY pay for it up front to the eye doctor and they «deduct» it from your glasses cost). I picked out two pairs of glasses and then the problems began. The sales associates try VERY VERY hard to pressure you into getting the poly carbon lenses (large up charge) and the anti-​reflective film (up charge), so far to the point it started to make me uncomfortable and I felt like I was getting crap plastic lenses. I placed my order for the standard lenses because I wasn’t going to wear them much and left.
I come back the next day to pick up my glasses and try them on. Both are just falling off my face (I should note that I am larger guy and these glasses shouldn’t be falling right off my head). The girl warms them up and tries to adjust them. After about 10 min one fits fine. The other pair she cracks the lens while trying to adjust it. She tells me I can pick them up tomorrow.
I come back again (3^rd trip) and pick them up. They look and feel ok at first. After wearing them for a few days, I notice my vision is a little blurry. I stop back for my 4^th trip there. I explain my problem, they say there was an «error» in the process of making them. So they will fix them and for my trouble they put in the lighter weight poly carbon lens. So I pick them up on my 5^th trip there and thought I would never need to return.
Fast forward to ¹¹⁄₂₀₁₃. A year later I needed to update my contact prescription to order new contacts online. I have no idea why I decided to come back here. None. well during the eye exam the Dr. learns that my prescription in the computer is WRONG. (Later to find out it was HIS fault, but he blamed the Stanton employees.)
I nicely asked to have my glasses remade, he said it would be no problem. So he told the manager (Kristen) and I thought it would go smooth from there. I explained my problem and the fact that I have had the wrong prescription (possibly causing eye damage) for a year and that I would like it if they upgraded me to the poly carbon because of their mistake. She said «No, you paid for plastic and you get plastic.» NIce, huh? I then explained when they made a mistake on my previous pair that they upgraded me to the poly carbon and she said «No we didn’t, if we did, it would be in the computer.» I said I could bring in the other pair and show her and she replied «yes do that.» So you want me to come back again? She replied «Yes.» After raising my voice and arguing she said she would go ahead and upgrade them. She said they would be ready later in the day. I told her no rush, I’l’ be in Monday morning (2 days from then). So we are on my 7^th overall trip here now. Monday morning, 10:40am. I go to pick them up, and no one can find them. 15 min later they find them and they aren’t done. 10 – 15 min after that they finish them and throw them in a case and I am on my way. Welp, I figured that would be the end of my story. That evening I take out my contacts to put my glasses on, guess what? No poly carbon lenses after Kristen told me they would upgrade me. I’m not going back to have them fix it. If I do, I’ll end up making multiple more trips as they screw up every time. I’ll just deal with it and never return.
I should also mention in all of my times there I over heard employees telling customers «Oh we can remake those for you». It seems they can never get anything right. Stanton Optical is probably the WORST vision business I’ve ever stepped foot in during my life. The customer service is TERRIBLE. Business practices are shady, and the quality of their products is so low. Please AVOID at all costs.

Very friendly staff. Thomas and Tristan were a big help!

Very nice, courteous staff.