The Home Depot

INCOMPETENT INSTALLERS DAMAGED MY HOME, LIED AND MESSED UP THE JOB AND HD WONT TAKE RESPONSIBILITY FOR THEM.
Ordered a very large amount of carpet to be installed by HD installers. We were told that we needed to order a significant amount of additional carpet because there was a «pattern match» on the carpet and they needed extra to make sure that the seams weren’t visible. After 6.5 hours of installation, the installers left and we noticed that 5 out of the 6 seams were NOT done well. One was so bad that there were threads sticking out of the seam. In addition, they had knocked two holes in our walls that now needed to be repaired. Upon their inspection, they said that they needed to call HD to make sure that they could get additional carpet from the same dye lot to repair the areas needed to be redone. A week later, they showed up to repair their mistakes. One of the seams was in a closet so we weren’t all that concerned about that one. They said that they had ordered extra materials but strangely never brought it into the house. (seems a bit odd that they would go through the trouble of checking on dye lots and such to never even bother bringing it into the house… perhaps they had another job to use it on… the floors in their homes probably look incredible) They fixed 2 seams to the point that you cant see the seams at all but when they went to fix the really bad one, they merely stretched the carpet a bit and hardly matched the pattern. When I said to them that the seam was still clearly visible, the installer said that I was wrong and this is how its supposed to look. At this point, It had been ³⁄₅ hours and I was eager to get to the hospital where my mother had just had surgery the day before and didn’t have the patience to argue with someone who clearly wasn’t going to admit any fault. I mentioned the holes in the walls which he completely dismissed, handed me a piece of paper to sign and was very obviously finished with me and the job. The following day, when I had more time to look at the job done, I noticed that not only had they knocked holes in my wall but they had created a gash around every wall’s baseboard like they had cut the carpet right against the walls (a direct quote from Maria the Toms River store co-​manager). So now I have 2 holes in my walls, 3 mismatched seams, and a gash running all around my entire 2^nd floor baseboards.
When talking to HD customer care, they acted very concerned and offered to have a store manager and installation manager come look at the issues. Maria, one of the store managers showed up and was very pleasant. Little did I know that she was being sweet to my face while standing in my home but she would literally screw me in the end. Maria and her installation manager took photos and acknowledged that things were clearly not done correctly. She made mention multiple times about how the company absolutely would take care of these issues and I shouldn’t worry. HA! The following day, I received a call from Maria stating that HD would reimburse me $ 450 for my trouble. Done, thats it… no other offer. After telling her that this was absolutely unacceptable, she went to her district manager and came back to me with an offer of $ 500 compensation (mind you the entire job was almost $ 3700). I was offered either this compensation or I could have the same incompetent, lying installation crew back in my house to try to fix all of their mistakes/​damage. I told her that that was not an option because I had no trust for these people and would accept ¹⁄₃ of the cost to hire someone to do all of the repairs myself and to make up for the colossal amount of time that I had wasted thus far. At this point, HD customer care got involved and contacted the district manager on my behalf. She came back with an offer of $ 600 to just forget about all of the issues and to accept the mistakes and damage done to my home or forgo the compensation and have the same installation company come out again to repair the damage to my home. At this point (now Maria on conference call with us) Maria informed me that the installation company did not believe that they could actually repair the seams and that any attempt would, in fact, make it worse. Again, I told her that this was unacceptable because that meant that we would be barely compensated for something that would never be done correctly. But thats it… HD refuses to take responsibility for their mistakes and we just have to live with it. SHAME ON YOU HOME DEPOT, DISTRICT MANAGER ERIC AND STORE CO-​MANAGER MARIA!

I have to compliment the kids workshop crew. The main guy Fred is as kid friendly as you can get and the whole workshop crew are very pleasant and accommodating to all the kids. We have a great time and look forward to each months workshop making some really nice things!
I would like to add that this workshop has become very popular and crowded but is handled in an outstanding manner by Fred and Rita. In my 15+ years of bringing my kids to these workshops, I have to say it has never been better since Fred! He’s the perfect employee for the job and performs accordingly.
Also having the Easter Bunny handing out surprise eggs to the kids made the kids VERY HAPPY. Home Depot doesn’t have to do this but I do like the fact that they do and give back to the community in such a way.