Dick’s Bicycle Shop

I stopped here with my son while on a bike tour, looking for a cleat bolt.
First, we asked their «mechanic» about it, since he was on the sales floor and the guy who was apparently the sales guy (and I presume the owner, based on other reviews.) was talking to someone else.
After repeatedly trying to ask if they had any, it was clear that he had no idea what we were talking about – he pointed us to a display case full of pedals, etc, which were most assuredly not what what we needed. (A mechanic who doesn’t know how bike cleats work? Seriously?)
OK, so we waited while the older guy finished up with the couple he was talking to already – no big deal. Eventually he gets around to asking us what we wanted. When I explained that I needed a cleat bolt, the conversation got… bizarre. He started asking snarky questions like «ARE YOU FEELING LUCKY TODAY!!!» OK, whatever, I guess he thinks he’s a comedian. Finally he says he’ll get us one.
Then he goes back to a counter and does paperwork… OK…
Then another guy comes in with two wheels to be trued. They obviously know each other. So the owner spends the next 15 minutes shooting the breeze, completely ignoring us. It was clear that he didn’t actually intend to sell us anything, so we left.
As far as I can tell based on his interactions with the other people in the shop, unless you know him already, don’t expect any actual service.

This guy has to be the rudest store owner I’ve ever met. The google reviews are true. I’m not going to waste my time explaining what happened, although it was just a simple question. I can’t believe this guy is still in business.

Had a great experience with Dick’s! First of all, Dick’s was the only bike shop in the entire Buffalo area willing to rent bikes to my cycling party for a week. When our motley crew of seven showed up on a Sunday morning, he opened the shop early, brought in several employees/​family members, and had a large selection of bikes for us to choose from (used bikes – he had scoured the area and bought several used bikes so he would have enough for us).
Some of the bikes were older, but none of them were junkers. They took the time to fit each of us to a bike, equipped each as requested (some of us required racks for panniers, others didn’t), tuned up each bike, outfitted us with patch kits, a pump, spare tubes, etc. He said if we had any mechanical difficulties that we couldn’t fix while we were on the road (riding from Buffalo to Syracuse along the Erie Canal trail) he would come rescue us. He charged $ 150 per bike per week, which seems quite reasonable to me.
Dick even e-​mailed/​texted me a couple of times to check how we were doing. We had no major mechanical problems other than one flat tire.
This cycling group has been on many trips together, working with rental bikes, tour operators, etc. and this was one of the best experiences we’ve had. Dick even gave me a hug when we returned the bikes. He’s quite a character.

I called this shop to ask how much it would cost for them to install a headset. They told me they wouldn’t do it. Why? cause they don’t want to make money? No, because this is not a professional bike shop. The mechanics at this shop are dated. This shop is dated. It is a slight step up from a department store.