Oogie Games

I really try not to give 1 star reviews but this was just a terrible experience from the start. I went in to buy a new Xbox One controller yesterday and was told they only had a few used ones that have been tested and guaranteed to work. First off, they charge 54 dollars for a used controller that costs 59 brand new. I figured I was already there, so I’d give it a shot. I got home and went to scroll up and the left toggle stick did not stick, but it kept scrolling up and down repeatedly — no big deal. Went back to the store for a refund and was actually convinced to give another used controller a shot. Got home and the toggle stick on this one was defective too. By the time I was able to get home and test the second controller out, the store was closed so I had to wait until just now to return it. This time I just wanted a refund.
Went in at 10 this morning and got crazy attitude from this short woman who works there. I told her the problem and that I just wanted a refund. She asked me to explain the problem I was having, so I did and she went back to test it out (which they should do a lot more carefully before they buy these things) on her way to the back room I heard her mumble something under her breath. She then came back and acted like I was lying about the controller being bad — BUT she tells me that she was going to refund me anyways because SHE CAN STILL SELL THE CONTROLLER TO SOMEONE ELSE and that I was probably being picky. I grabbed my money and thanked her for returning it and she just stared at me and didn’t say you’re welcome or anything. Went straight to gamestop and bought a new controller that works great. People like this should stay the hell away from customer service.
In the end, I honestly tried to give the small business a shot. It’s a shame that people like that can ruin a simple transaction and a company’s reputation. Won’t be back

Great all around selection. Customer service is good. Prices are great. Staff have great suggestions and tips on interesting games. If the game you’re looking for not at their store they’ll call another store in the buffalo. I’ve been a gamer for a long time this one of the better shopping experiences… Sold a few games at a fair price was able to buy a new and used game on a newer system while trading with some of the older stuff I don’t play anymore! They even fixed up one of my older games that had some scratches on it good as new!

I have always appreciated local businesses, but unfortunately I’ve run into one rotten apple with Oogie games. My son bought a used controller and the following day it was no longer working. When he came in and asked for a refund or store credit they replied with «we’re sorry but because you don’t have the receipt there’s nothing we can do». This is not the personal touch that we deserve when choosing to go to the local store over the more repeatable and better managed retail store. This problem could have easily been fixed and both parties would have been happy, but instead the management chose to lose a customer.
I hope this serves as a wake up call.

poorer trade in values even than gamestop, this place is known for its retro games but last time i went in there there was barely any dreamcast games; i asked if they are going to get any more games soon, and their answer was they don’t know.

Called store and found out all of our stolen games/​systems were delivered there the night before. Guy on the phone listed all of our stuff and then told me to get lost. He was sooo rude and obviously on some sort of power trip. I told him there was a police report and he told me if the police called he would lie and say he didn’t receive anything. So

This is THE place for gamers. They have at least twenty diffierent consoles. They have a large collection of older games, such as SNES. They guarantee their games and consoles to work, so you can always bring them back in if there’s a problem. Plus, they sell the FC Twin Classic Console, which is a modern system that can play NES, SNES, and Sega Genesis games.
Not only is this the place to buy games, you can also sell or trade in your old ones. Their prices are about the same as I’ve seen for other used games stores.
The place is clean, so if you’re purchasing older cartridge games, you don’t have to worry about them being dirty. But they have a lot of games for new consoles too, (XBOX 360 and Playstation 3). I’m just impressed at the collection they had for old games. While they won’t have hard-​to-​get games like Earthbound you can still find other decent games.
Oogie Games also sells a lot of video game merchandise that are not actual games. I’m talking Donkey Kong plushies, Mario keychains, and various Nintendo related candies. So drop on by when you need a video game fix. It’s also a fun place just to browse. I like looking at old consoles.