American Honda Financial Corporation

I leased a 2015 Honda CRV on 10÷26÷15 — my first payment was supposed to be made per the dealership which would have covered the November payment (as explained to me by the dealer, my next payment was due ¹²⁄₂₆). Unfortunately, the payment did not go through for some reason and I was never notified of this — not by phone, letter, or email. I was told that they tried contacting me so it is me against them… I have NO records of this. I moved and had my mail forwarded, checked my phone history per my wireless carrier and all of my spam email — nothing. My car was repossessed on ¹⁄₂₅ and I reported it as stolen because I had no idea that was even an option. Since this day I have had to contact them each time to figure out what is going on. It took 4 days to even confirm the repo and to date, I still have not been able to get into contact with the tow company. I have also been working with the police with no luck. Each time I call Honda — the only option they give me is to pay the entire car off. They would not give me an option to reinstate the loan because I «moved without informing them.» However, my phone number did not change and I was getting all mail sent to my parents (permanent) address… I should not have missed ANY correspondence had they actually been sent. Today, I was hung up on when asking to speak to another rep from Honda because Talia (not sure of her last name) has been a total nightmare. She refused to let me speak to anyone else. Unfortunately I realize that per the leasing contract, they can pretty much do whatever they want to me, but I am ashamed that I have entered a lease with such a terrible company. They refused to give me ANY options… refused to listen to my story… basically refused any communication. I am disappointed in their recovery department and I sincerely hope that Talia as well as her supervisor Lisa are dealt with for their poor pooor POOR lack of communication and customer service skill. I realize that they deal with a lot of people each day and I expressed sympathy of that — but that does not mean that they should have the right to treat people like dirt. I have had leases, car loans, student loans, mortgages, rent payments, utility payments, etc. and have never been late… it makes zero sense for me to have just let a car go into active repo. There is no logic behind that, but they refuse to look further into it outside of «you should not have paid late». If I choose to take this to court, they already have an unfair advantage where I will have no chance against the lawyers of a multi-​million dollar corporation. I only want to feel justified.

got a good rate, but finding out about account not easy. Would never do business with them again.

Thank you Anya or Anjya (?) from Customer Service for investigating a better way to secure my pink slip. I am forever in your debt! Pun intended.

I’m a very tough customer and it’s really hard to make me love the service, because I always expect the best! Well, service defiantly shouldn’t be a nightmare! Anyway, I just want to say that I was leasing my HONDA CIVIC with this company for 36 months and it was a real pleasure. It was my first car-​lease ever in USA and I was really scared that I can get a surprise bill after returning the car but the returning process was soooo easy and I even got a surprising refund check! Like really?! Refund?! Thank you;) also never had any problems during the lease and technician for final inspection came to the most convenient to me location.

I have a 2009 honda civic never missed an payment til dec of 2011 do to my divorce i was unable to make payments so i gave american honda a call to to let them know my situation. They were very helpful and they gave me an extension with many papers to fill out and many supervisor to speak to. Unfortantly two years past and check my credit and now its showing a derogatory mark in my credit of no payments tried to give them a call to fix my situation and work with me. all im getting sorry theres nothing that we could do… i been so faithful making payments and as soon as things go wrong in life they cant work with u very disappointing on behalf of honda financial. i was trying to get a new car because i love hondas there great cars but do to my credit report i cant… wish they would of told me if im getting an extension your also getting a deragotory mark on your credit.